Limited English spoken here.No concierge.
However close to Kyoto station and downstairs is the Keihan Regular Tour Bus company where you can book tours with credit card.
Had i known that the Keihan bus also serves Kansai airport directly, I would have taken this route to the hotel from Kansai airport.By train you have to lug your own luggage to the airport train terminal and then from the Kyoto terminal to the station whereas the bus stops right at the hotel.
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