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“Great restaurant - superb view”
Review of Arashiyama Benkei

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Arashiyama Benkei
Ranked #5 of 374 Hotels / Ryokan in Kyoto
Certificate of Excellence
Reviewed April 9, 2013 via mobile

Right off the river next to Arashiyama bridge.
Didnt have chance to try the rooms as we were staying somewhere else, rather went for lunch on a sunny day
Tofu is great - sashimi too although in small portion
Relaxing for a lunch with a view when hanging around basically.

  • Stayed: April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Hypersphere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
benkei-staff, 広報担当マネージャー at Arashiyama Benkei, responded to this reviewResponded April 20, 2015

Dear Customer,

Thank you very much for your comment.
And we are very sorry for delay the reply to your comment.
Your word means a lot to us.

Recently, we have established a team for the prompt response to customers from overseas.

We would be truly appreciated to welcome you again.
Please feel free to contact us when your next visit to Kyoto, JAPAN.

Yours sincerely,
嵐山辨慶
Arashiyama Benkei

※Please note that we are replying to below your comment which was posted in 10th April 2013

Right off the river next to Arashiyama bridge.
Didnt have chance to try the rooms as we were staying somewhere else, rather went for lunch on a sunny day
Tofu is great - sashimi too although in small portion
Relaxing for a lunch with a view when hanging around basically.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (326)
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234 - 240 of 326 reviews

Reviewed July 9, 2012

Everything is perfect except that they have not prepared any food for you to eat during midnite.... Dinner was early at 7:30pm and all shops nearby were closed and there was no wifi in room. Otherwise, this ryokan is perfect for a relax and refreshing trip!

  • Stayed: June 2012
    • Value
    • Location
    • Rooms
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2  Thank emyl0909
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
benkei-staff, 広報担当マネージャー at Arashiyama Benkei, responded to this reviewResponded April 20, 2015

Dear Customer [emyI0909],

We are replying to your comment in 9th of July, 2012.
First of all, we are very sorry for the delay to your kind comment.

Recently, we have established a team to response promptly for our customers from overseas.
We will be continuously improving our service to meet the condition for every customer. For that your comment was very important for us.

We would like to notify you that all of our rooms are available for WiFi now.
And, we will certainly consider for midnight meal as you have mentioned.

Thank you very much again for your kind comment on our site of TripAdvisor.
Your word means a lot to us.

We really hope to welcome you again at any time here in Arashiyama.

Yours sincerely,

嵐山辨慶
Arashiyama Benkei

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Reviewed February 10, 2011

The hot spring and the room are fine. However, the food was not worthy as the price we paid. And the worst part is the service. We have been many hot spring resorts, but never been such bad service like this one. We had to leave our room to ask if our breakfast was ready although we already informed them that we would have our breakfast at 8:30 the night before. In addition, they even charged another 2,100 Yen child service fee for each day when we checked out although we already informed them that we would come with a two years old child when we asked for the price before we booked the room. The worst part was they did not even supply us an extra pillow and blanket for the chld or we have to pay another 30% of the room charge.

  • Stayed: February 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
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8  Thank jeijei
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
benkei-staff, 広報担当マネージャー at Arashiyama Benkei, responded to this reviewResponded April 20, 2015

Dear Customer [jeijei],

Thank you for the honest comment, and we are very sorry for the inconvenience, and thus we would very much like to give you apology for made you uncomfortable while your stay at our site.

We will be always remind our self what we should have done for your stay.

Recently, we "Arashiyama Benkei" have established a team to response for the customer from overseas. And we are aiming to take "real customer's voice' into our service to level up our hospitality level. Therefore, we would be really appreciated to welcome you again when your next visit to Arashiyama in Kyoto to show you our improvement in service.

Kindest regards,
嵐山辨慶
Arashiyama Benkei

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Reviewed April 14, 2007

My husband and I stayed at Arashiyama Benkei ryokan for one night in April 2007 in a ten tatami mat room. We really treasured our brief experience here -- it was like stepping back in time to old world Japanese hospitality but with good heating and plumbing. We also had one of the best ryokan views in Arashiyama.

The staff was very friendly and at least a couple of them speak English. They spoke better English than the Western hotels that we also stayed at during our trip. This was a little bit important since my husband doesn't speak Japanese and I haven't studied Japanese in 14 years. We really appreciated that Mihoko-san translated the names of the wonderful kaiseki dishes for us.

When we were first walking from Arashiyama station to the ryokan, I was a little worried about finding the place even though I had printed out a map from their Web site. Thankfully, although their sign was in stylized Kanji, they very helpfully included the Hiragana equivalent next to it so that I could recognize their name right away and the map was easy to follow. For visitors who don't read Japanese at all, it is likely that any shop owner in the neighborhood can point you to the ryokan. They also have a black plaque outside welcoming each of their guests by name.

The view was absolutely amazing from our room. We could see the hill side foliage interspersed with cherry blossom trees, the Hozu river and the famous Togetsu bridge. We were also able to take an evening walk along the river in the ryokan's yukata. (We felt silly but when in Rome...)

The room was well heated (important for early April). We had a good sized (for Japan) half bath in our room and paid extra to reserve a bath which was a traditional round, wood tub on a private outdoor terrace. The showers were also on the outdoor terrace. I was cold for a minute but once the shower started, it was fine.

The kaiseki dinner and tofu-focused breakfast were very good and had tons of dishes; it's very possible to eat too much. Dinner was in our room and the breakfast was in a communal room. Coffee is served after breakfast in one's own room. (The lack of an immediate, full pot of morning coffee in all our hotels was problematic for me, the caffeine-addict.)

The futons were very comfortable and they provide Japanese style PJs for each guest.

We paid upon checkout and they take U.S. Visa and Mastercard, among others.

Hope this helps! We can highly recommend Benkei-san.

  • Stayed: April 2007, traveled with family
    • Value
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    • Check in / front desk
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12  Thank MudFlower
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
benkei-staff, 広報担当マネージャー at Arashiyama Benkei, responded to this reviewResponded April 20, 2015

Dear Customer [MudFlower] ,

We, Arashiyama Benkei is truly appreciated with your warm comment.
And, we'd like to use this opportunity to apologize for delaying the response to you for such a long time.

Recently, we have established a new response service to all of our customers from overseas.
Therefore, please feel free to contact us by anyway at anytime.
As we are always here at Arashiyama, and it is our honor to welcome you again to provide you a best hospitality as it's being always kept original and mixture of improvement.

We would be very much appreciated to hear from you again.
And, we are always wishing that you are spending splendid days.

Kindest regards,

嵐山辨慶
Arashiyama Benkei

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Reviewed 3 weeks ago
Google Translation

  • Stayed: January 2017, traveled as a couple
    • Value
    • Location
    • Service
Thank didishui8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
benkei-staff, 広報担当マネージャー at Arashiyama Benkei, responded to this reviewResponded 1 week ago
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Reviewed 3 weeks ago
Google Translation

  • Stayed: August 2017, traveled as a couple
    • Value
    • Location
    • Service
Thank 156jeandavidc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
benkei-staff, 広報担当マネージャー at Arashiyama Benkei, responded to this reviewResponded 1 week ago
Google Translation

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Reviewed July 11, 2017 via mobile
Google Translation

Stayed: August 2016, traveled with family
Thank 泓銘朱
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
benkei-staff, 広報担当マネージャー at Arashiyama Benkei, responded to this reviewResponded July 15, 2017
Google Translation

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Additional Information about Arashiyama Benkei

Address: 34 Sagatenryuji Susukinobabacho Ukyo-ku, Kyoto 616-8385, Kyoto Prefecture
Phone Number:
Location: Japan > Kinki > Kyoto Prefecture > Kyoto > Western Kyoto
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites
Hotel Style:
#2 Spa Hotel in Kyoto
#2 Luxury Hotel in Kyoto
#3 Top resorts Hotel in Kyoto
Price Range: $527 - $1,062 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Arashiyama Benkei 4*
Number of rooms: 10
Official Description (provided by the hotel):
Welcome Arashiyama Benkei was established in 1969 on the historical and scenic land known as Arashiyama. Thriving spring cherry blossoms, red autumn leaves blanketing the mountains, and cultural and historic landmarks give Arashiyama the distinction of being one of Japan’s leading sightseeing destinations. Just upstream from (west of) the Togetsu-kyo Bridge, which marks the center of the area, and situated alongside the murmurs of the Oi River, is Arashiyama Benkei. Our ryokan accommodations, built in the traditional sukiya-zukuri architecture style reminiscent of antique tea houses, is not simply a place to rest and eat, but also houses facilities in which guests can enjoy Arashiyama onsen (hot springs) and indulge in traditional Kyoto cuisine. Please visit us to experience the utmost in comfort and relaxation. -Rooms- Arashiyama Benkei is honored to provide 10 guest rooms, each with their own individual charm. Each room is thoughtfully designed and furnished in the Japanese style, featuring views of the Arashiyama mountains or our lush garden. Cherry blossoms in spring, cormorant fishing in summer, cascading colors of maple leaves in autumn, and a dusting of snow in winter. Our guests are certain to enjoy a peaceful stay among the beauty and stillness of this unique Kyoto scenery. -Onsen- Arashiyama onsen (hot spring) water has a pH of 8.3 and provides an exceptionally smooth touch that is said to beautify skin and wash away any travel fatigue. Benkei has indoor and open-air baths; both are available for men and women and are separated by gender. Guests who prefer to enjoy a bath in private may reserve a secluded open-air bathtub (same-day reservation, \2,160/group/45 minutes). -Cuisine- Guests at Benkei indulge in traditional multi-course kaiseki fare that uses seasonal ingredients found not only in Kyoto, but sourced from all over Japan. We take care in creating cuisine that appeals to all palates, yet maintains respect for the tenets of traditional Kyoto cooking. -Day Trips- Day trip guests at Benkei may also opt to enjoy a relaxing bath in addition to a gourmet meal. Reservations are required for combined onsen and dining day trips. The facilities open at 11:30 a.m. We offer full plans that include meals in private room (2 hours for bento meals or 3 hours for full-course kaiseki meals), baths, towels, and yukata robe, as well as more informal plans that include a restaurant meal in the open space and onsen bath. ... more   less 
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Also Known As:
Arashiyama Benkei Hotel Kyoto

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