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“Good hotel, not a very convenient location.”

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The Westin Miyako Kyoto
Ranked #54 of 373 Hotels / Ryokan in Kyoto
Chicago, IL
Level 5 Contributor
74 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Good hotel, not a very convenient location.”
Reviewed September 12, 2013

The hotel was great -- good facilities and room. However, all the 5-6 restaurants in the hotel are super expensive and there are very few eating places within walking distance of the hotel. The hotel does provide a shuttle to the city center, but with 2 small kids in tow, not super convenient to be 30 min away from city center.

  • Stayed July 2013, traveled with family
    • Value
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Helpful?
Thank Chicago_visitor1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_Miyako, Front Office Manager at The Westin Miyako Kyoto, responded to this review, September 13, 2013
Thank you for staying with us while you were in beautiful city in Kyoto. We are glad to hear that you had wonderful time and like our rooms and facilities. We have a play room for children "MIYABI-KUN KIDS CLUB"and also " Westin Work Out " where has indoor pool ,outdoor( until the 30th of September) pool and gym. O hotel is not in the central ( 3 minutes by subway) but instead, The are many historical sites for exploration around the hotel.
We hope we would welcome your family back when your children grow up, too !
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Tokyo Prefecture, Japan
Level 4 Contributor
33 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed September 11, 2013

First time in Kyoto and have always seen Westin Kyoto's pictures featured for Starwood Japan. Decided to book a traditional Japanese room for a different experience.

I agree with the other guests that visit this establishment. The hotel is looking aged and definitely need refurbishments not only in the rooms but in the common areas to live up to the Westin reputation.

What makes Westin Kyoto a positive experience for me is the staff, there were alot of staff around especially in the lobby and they genuinely tried their best to attend, address and deliver an expected Westin / Starwood experience. People is always what makes the business a difference between a single disappointing stay or a returning guest.

Only feedback apart from what has been mentioned by other recent guests is better shuttle services - Increased frequencies, increased pick-up/drop-off points and there was no information on this service and I only found out by chance coming from another Japanese Starwood hotel.

When I arrived at Kyoto station, I could not locate where the shuttle service was meant to stop. Not sure why Westin Kyoto decide to host a different pick-up point vs. other major hotels (which I only found out where it was when I checked-out and used the service to get to Kyoto station).

Room Tip: Book a traditional Japanese room if you want to experience a traditional Japanese lodging without mi...
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  • Stayed September 2013, traveled on business
    • Value
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    • Sleep Quality
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Helpful?
Thank NCheok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_Miyako, Front Office Manager at The Westin Miyako Kyoto, responded to this review, September 11, 2013
Thank you for choosing The Westin Miyako Kyoto. We are glad to hear that you enjoyed the experience of staying Japanese rooms which are equipped with the Heavenly Futon. As you mentioned, a part of our hotel need to be refurbished. We have been working on it by turn. Regarding our complimentary shuttle bus, it is also the issue we have been working on for guests to find the bus stop at Kyoto station easier. We will consider changing the map on our website again. Thank you for your feedback. We hope we would welcome come you back in the future.
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Porto, Portugal
Level 5 Contributor
43 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed September 4, 2013

We stayed 5 nights at the hotel. It was all correct. We were properly taken care without any major point to remark. The room was big, speccially for the japanese average. The point is that for a Westin in Kyoto, we expected to be dazzled and we were just ok.

  • Stayed August 2013, traveled with family
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Helpful?
Thank Johnny D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kozue F, Front Office Manager at The Westin Miyako Kyoto, responded to this review, September 7, 2013
Thank you very much for staying with us for 5 nights while you were in Kyoto. We regret that we could not welcome you as much as you expected or more than that during your stay. We will make our efforts more and our service will be inspired to be your best at Westin.
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Vancouver
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed September 3, 2013

Stayed there with family in July. It was overall a great experience. The room and bathroom are outdated since it is a hotel with history (not the usual Westin), but the bed is comfy. The hotel has a nice Japanese garden that you can talk to. Location is not right in the city center, it was fine for us because we were in a tour group. Staff was helpful. My favourite thing about this Westin is their buffet breakfast. Wide varieties of different breakfast items from Western, Japanese to Chinese, and they are all very excellent. Would come back for the breakfast..

  • Stayed July 2013, traveled with family
    • Value
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Helpful?
Thank ericah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kozue F, Front Office Manager at The Westin Miyako Kyoto, responded to this review, September 7, 2013
Thank you very much for staying with us while you were in an ancient city, Kyoto.We are glad to hear that our Heavenly beds,the international and Japanese buffet and gardens delight you during your stay. We have a couple of beautiful gardens we are proud of.One of them is Kasui-en Garden which was that Jihei Ogawa's first son, Hakuyo,created this often photographed garden in 1960. It emphasizes the use of large rocks in its center, together with running water. The white sand portion is a reproduction of the garden inside Kyoto's own Daigo-Sampo-in Temple. We hope we could welcome you back again in the future.
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Level 3 Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed September 3, 2013 via mobile

My wife & I stayed here for 3 nights as part of our JTB Sunrise 9-day tour and would have to say it was the worse hotel we stayed in for the entire tour.

I was a little disappointed. Arrived for check-in around 8pm after coming by bullet-train from Tokyo and then doing a half-day tour of Nara.

By that time we were quite tired and hungry. After checking our luggage in we asked the concierge for some information on any nearby eateries. She gave us a map and was quick to dismiss us as she was more concerned about counting monies. Not a very good first impression and unfortunately, that is what lead me to write this review.

You want to make your clients feel welcomed and feel free to ask you some questions about your beautiful city that they have been in for 2 minutes. You don't want them to feel as though they are a nuisance and disrupting your work routine.

Apart from that the check-in staff and the porters were very good which is why I scored service a 3 and not a 1.

The hotel itself seemed it once was the epitome of hotels in kyoto...in the 1970's. If you looked long enough you could see that there was definitely a glamorous element long ago but it does need some refurbishment.

The rooms were of a decent size compared to normal Japenese standards but again was the smallest room out of all the hotels we stayed at whilst in Japan.

There were not enough wall sockets/power points in the rooms also.

Good location if you are planning to visit temples nearby.

If you want to walk around at night and get dinner, find a hotel closer to Gion.

  • Stayed August 2013
    • Value
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Helpful?
1 Thank TripMember024102016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_Miyako, Front Office Manager at The Westin Miyako Kyoto, responded to this review, September 8, 2013
Thank you very much for staying with us while you were in an ancient city, Kyoto. We sincerely apologize for the attitude of concierge when you asked information for restaurant. I told them your feedback. We will improve our service and make an effort to welcome guests more.
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Taipei
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 3, 2013

The hotel is quiet and relaxing.

Trade-off is the transportation convenience (shuttle bus free to/from KYOTO train station).

There is one subway station within 3 minutes walk but still takes some time to get you to popular spots in Kyoto.

Room Tip: rooms are all fine
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  • Stayed October 2012, traveled with family
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Helpful?
2 Thank net_goer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_Miyako, Front Office Manager at The Westin Miyako Kyoto, responded to this review, September 8, 2013
Thank you very much for choosing The Westin Miyako Kyoto.
There are many historical sites for exploration around the hotel, such as Nazenji Temple and Heian Shrine. To access to the central city, our complimentary shuttle bus drops you off at the central of Kyoto.
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Wilmington, North Carolina
2 reviews
Reviewed August 28, 2013

We stayed at the Westin Miyako July 27-30, 2013. The hotel is located on the outskirts of Kyoto in a beautiful location surrounded by gardens. The staff were very helpful and very friendly. Our room was lovely and the beds were very comfortable. I would say the room was a bit small but as this hotel was the 4th hotel of our trip, we decided to book 2 rooms, one for my husband and I and one for our 17 y/o son - so the smallness turned out to be just fine! We took the convenient free shuttle many times to the JR Kyoto Station and to Gion (the shuttle would drop off at 3 different locations but only pick up from hotel/JR Kyoto Station). We walked from Gion to the hotel a few times, it was about a10-15 min walk. I can not review pool/gym as we never had time to use the facilities. Don't miss the Iwatayama monkey park located in the mountains of Kyoto! It was wonderful! Overall, this hotel was really nice, in a great location, and we would certainly stay here again in the future!

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MicheleWax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_Miyako, Front Office Manager at The Westin Miyako Kyoto, responded to this review, September 8, 2013
Thank you very much for staying with us while you were in a beautiful city, Kyoto. We are glad to hear that you enjoyed exploring Kyoto and relaxed in the room with our original bed which is Heavenly beds. We look forward to welcoming you back in the near future!!
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Additional Information about The Westin Miyako Kyoto

Property: The Westin Miyako Kyoto
Address: 1 Awadaguchi Kachocho, Higashiyama-ku | Sanjo Keage, Kyoto 605-0052, Kyoto Prefecture
Location: Japan > Kinki > Kyoto Prefecture > Kyoto > City Center
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Business Hotel in Kyoto
#10 Spa Hotel in Kyoto
#14 Family Hotel in Kyoto
#17 Luxury Hotel in Kyoto
#25 Romantic Hotel in Kyoto
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Miyako Kyoto 4*
Number of rooms: 499
Official Description (provided by the hotel):
Western-style 11-story Hotel located amid Japanese gardens, 5 miles from train station & 31 miles from Kansai Int'l Airport. ... more   less 
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Also Known As:
The Westin Miyako Kyoto Hotel Kyoto
Westin Miyako Kyoto
Westin Kyoto
Kyoto Westin

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