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All reviews nishiki market japanese spa nice hotel side street nearest subway front desk staff walking distance restaurants and bars buffet breakfast japanese hotels onsen english backstreet toiletries
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Reviewed May 20, 2019 via mobile

A great hotel in a quiet downtown location only 10 minutes walk from Shijo subway station. Plenty of small decent restaurants nearby. Good breakfasts (Japanese & Western). Nice room. Smallish but perfectly acceptable. Really good front desk service

Date of stay: May 2019
Trip type: Traveled as a couple
1  Thank StuartM999
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
fronts6, フロント オフィス マネージャー at Mitsui Garden Hotel Kyoto Shinmachi Bettei, responded to this reviewResponded May 22, 2019

Thank you very much for having stayed at Mitsui Garden Hotel Kyoto Shinmachi Bettei and taking your time to write a valuable comment. We are so pleased to read your review that you fully enjoyed your stay with us.
It brings us great joy to hear that you enjoyed our central yet quiet location. Our hotel is located on a small historical street called Shinmachi, and that makes our guests feel a special atmosphere that you can only feel in certain area in Kyoto.
We also would like to thank you for your laudatory comment on our staffs. We will definitely continue our efforts to provide the best service for our guests putting ourselves into the guest's shoes. Thank you again for sharing your pleasing feedback with us.
We are looking forward to welcoming you back again on your future trip to Kyoto.
Front Office Manager

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Reviewed May 10, 2019

京都の定宿です。設備は新しく、おばんざいの朝食、大浴場、和風モダンのインテリアと良い点ばかりです。おすすめです。
+new and very clean
+clean and modern decor themed with Japanese traditional
+very reasonable price by Kyoto standards
+good central location easy access to subway
-breakfast somewhat limited relative to 5-star hotel but enough choices with plenty of local dishes
-room on small side, even less space left after standard sized beds

Date of stay: June 2018
  • Trip type: Traveled with family
    • Value
    • Rooms
    • Service
2  Thank natsu239
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
fronts6, Manager at Mitsui Garden Hotel Kyoto Shinmachi Bettei, responded to this reviewResponded May 10, 2019
Google Translation

この度は三井ガーデンホテル京都新町 別邸にご宿泊いただきまして誠にありがとうございます。また、ご多忙中にも拘りませずご感想をお寄せいただき重ねてお礼申し上げます。

当館の大浴場にご満足いただけたご様子で、私どもも大変嬉しく存じます。自慢の大浴場は「女性に優しく」をコンセプトにデザインに配慮し、洗練されたシンプル和モダンな空間をご提供しております。
人工炭酸泉のお湯で1日の旅疲れを癒していただけるのはもちろんのこと、ゆったりと利用できるパウダールームは、入浴後のリラクゼーションをうながしてくれます。
基礎化粧品など、こだわりのアメニティをご用意しておりますので、女性にはうれしい環境をつくり上げております。

また、お褒めいただきましたご朝食でございますが、春夏秋冬と季節が変わるごとに表情を変える京の街とともに、地元産のこだわり食材を使用した料理をお楽しみいただけます。次回ご宿泊の際もご利用していただけたら幸いでございます。

今後とも快適且つ安心してお過ごしいただける空間とサービスをご提供できますよう努めて参りますので、引き続きご愛顧の程お願い申し上げます。

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Reviewed May 5, 2019

I visited this hotel as a tour leader with 24 persons, for three consecutive nights.
The hotel is nice with a modern Japanese style interior.
It is located in a quiet residential neighborhood with small restaurants at a walking distance from Nishiki market.
Staff is helpful but have some limited English.
Breakfast is ok but in high season there is a queue to get a place.
Rooms are ok comfortable but small

Date of stay: April 2019
  • Trip type: Traveled on business
    • Location
    • Sleep Quality
    • Service
2  Thank NOUR F
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
fronts6, フロント オフィス マネージャー at Mitsui Garden Hotel Kyoto Shinmachi Bettei, responded to this reviewResponded May 9, 2019

Thank you so much for having stayed at Mitsui Garden Hotel Kyoto Shinmachi Bettei and taking your time to write a wonderful comment.

We are glad to hear that you have enjoyed sightseeing . As you know, our hotel is located at very convenient place to many sightseeing spots and easy access to Nishiki market.

However,we are very sorry to hear that we could not provide sufficient service to you about English our stuff speaking.We all would like to educate ourselves deeper on English.

While you visit our hotel, in Japan we have long national holidays.So our hotel is fully booked and there are so many customers.Therefore, the restaurant was crowded.We tried to explain this matter to customers and avoid this situation more.

We feel sorry to learn that the size of the room you stayed was not able to live up to your expectations, however, we would appreciate if you could understand the room situation we have in the city of Japan. If you have another opportunity to stay with us - and we hope you do, we recommend trying our Superior Twin (27.29sqm), Deluxe Twin (33.0sqm) and Executive Twin (57.0sqm) which you may enjoy luxury stay.

Once again, thank you very much for your time to review your recent experience at our hotel. We are looking forward to seeing you again in Kyoto, and hoping it will be soon.

Front office maneger

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Reviewed April 25, 2019 via mobile

We had a lovely stay in this simple clean hotel. Would highly recommend to anyone travelling. We booked it through Air BnB and it’s very close to the imperial castle. There is also a Raman place a 10 min walk away called Fire Raman.. highly recommend

Date of stay: May 2018
Trip type: Traveled as a couple
2  Thank snappysaurus
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
fronts6, Front Office Manager at Mitsui Garden Hotel Kyoto Shinmachi Bettei, responded to this reviewResponded April 27, 2019

Thank you for having stayed with us at Mitsui Garden Hotel Kyoto Shinmachi Bettei and high rating to our hotel.
We are glad to hear that you have enjoyed sightseeing a lot. As you know, our hotel is located at very convenient place to many sightseeing spots and easy access to public transportation such as city bus, train and subway. Nearest stations is just 6-7 minutes walking from our hotel.
We look forward to welcoming you back to our hotel again on your next opportunity to visit Kyoto Japan. Again, thank you for your assessment.

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Reviewed April 18, 2019 via mobile

Nice hotel. Has a modern Japanese style interior, everything is crisp clean. Our room was quite small, but we managed. There is a Japanese bath house on premises, which was a nice experience. Staff speaks English and were really friendly. The hotel is situated on a quiet street but lots of small restaurants can be found within walking distance. Comfortable stay!

Date of stay: April 2019
Trip type: Traveled with family
2  Thank Julia S
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
fronts6, マネージャー at Mitsui Garden Hotel Kyoto Shinmachi Bettei, responded to this reviewResponded May 1, 2019

Thank you very much for sharing reviewing your recent experience at our hotel.
We are modern and make cleanliness a priority. We understand that every detail - no matter how small - is important and essential to your time with us.
It is artificial carbonated water which surely makes your whole body relaxed.
The public bath is well supplied with various amenities such as skin toner, moisture lotion, make-up remover especially in women’s public bath.
We are happy to hear you liked our public bath.
The location is perfect, very convenient to go to most of the main sightseeing spots in Kyoto city by bus and train.
There are tons of choices of restaurant and cafe in our area, and we all are happy to recommend our favorites.
The street called Shinmachi, which our hotel is located on, absolutely makes all gests stay pleasant as it is a small and historical street.
And we really pride ourselves on providing only the best service for our guests and we are glad you were able to enjoy that.
It is great when guests provide great feedback because it helps motivate us to strive harder.
We hope to see you back one day again, and until then, from all of us here wishing you all the best and of course safe travels.

Front Office Manager

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