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“The top place in Kypto”
Review of Kyoto Hotel Okura

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Kyoto Hotel Okura
Ranked #20 of 366 Hotels / Ryokan in Kyoto
Certificate of Excellence
London
Level Contributor
161 reviews
125 hotel reviews
common_n_hotel_reviews_1bd8 177 helpful votes
“The top place in Kypto”
Reviewed April 4, 2012 via mobile

This was my second stay here. The Miyako (now a Westin) is also good, though it is tucked away in the hills, so not ideal for sightseeing. By contrast the Okura is next to the city hall, and ideal for exploring the shops of old Kyoto. Rooms are very good, and the staff excellent. In particular the concierge staff are superb, helping us by email before the stay with a very complex, multi city itinerary of restaurant reservations. When we arrived we were presented with a pack containing a page for each restaurant, with details, a map and a photo of the entrance (the latter is very useful in Japan, where several businesses often share the same address). The Okura is pricy, but it is very good. My only quibble is that wifi is available only in the lobby. If visiting Japan you may prefer to rent a portable wifi router, which anyhow works out much cheaper than paying hotel wifi fees.

Stayed March 2012
Helpful?
3 Thank Andy Hayler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (94)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Nashville, Tennessee
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed March 25, 2012

Although it was only for a night we made the right choice to stay at the Hotel Okura.

The place to start is the service. I have limited Japanese so it was a HUGE pleasure to be greeted at the front desk by two different fluent English speakers. Check in was easy and the service from the bell staff was efficient and very friendly.

The placed us on a high floor end room with a great view. The room was average in size with a king size bed that was VERY firm but that seems to be standard in Japan. Athough we didn't expect English channels other than CNN or BBC there were about 3 or 4 channels that had English language. The bathroom was large and was western style with a stand up shower with more than enough room for one person and also had a full size bath tub.

The hotel offers a great variaty for food and price with about 5 or 6 choices from a buffet to ala carte that was 20,000 yen or more per person. We tried the steak restaurant which is the hibachi style (like Benihana) but instead of tables of 8 people they have long tables with windows behind the person cooking the meal looking out on the city. The meal and experience was amazing. The most surprising thing was the live lobster that was placed in front of us and in less than 10 minutes we were dining on fresh lobster presented perfectly. Along with the lobster we had tenderloin that was the most flavorful and tender steak I've ever had. It was a great meal and experience.

We went to the Chippindale Bar before dinner and I thought I was in the UK when I walked in. It's not a "pub" it's a high end restaurant/hotel bar that is a perfect place to chat with friends over cocktails.

There was a small mix up with a tour we were taking and the concierge desk fixed everything with the tour operator and in less than 10 minutes someone was there to pick us up and make sure we made the tour as planned. The concierge that assisted us was either very lucky in the timing for make sure we were taken care of by the tour operator or they have a great relationship with the operator. Either way we were very grateful to be so well taken care of.

The only drawback is the distance from the train station which just means you add an extra 20 minutes to your plan from other hotels. But I would gladly add the 20 minutes to my schedule to stay at the Okura again.

  • Stayed March 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Patrick37064
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kyoto, Japan
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed March 25, 2012

The rooms were very good, however, probably not as good as some of the 5* places in Tokyo - but the most impressive thing about this hotel are the 6-odd excellent restaurants that are all placed under the same roof. Excellent Japanese, Chinese and French cuisines + a great cafe on the ground floor as well all ensure that this is the most convenient and best place to stay in Kyoto

Room Tip: Ask for a room facing the river - that's the nicest view
See more room tips
  • Stayed March 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Marvin L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indianapolis, Indiana
Level Contributor
67 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed March 17, 2012

Have stayed multiple times, always a great experience. Wonderful and attentive service, convenient location. Concierge provided outstanding advice on restaurants and trasportation. Would recommend Hotel Okura to all.

  • Stayed April 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Tokyo_Yoship
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur
Level Contributor
79 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed March 17, 2012 via mobile

Stayed one night on a business trip. The hotel is located on the western bank of the Kamogawa river and is centrally located. It is right opposite the Kyoto City Hall and close to major attractions, Gion and the shopping district of Kawaramachi. It is 10 minutes from Kyoto Station by taxi.
Stayed in a single room and the views of the eastern hills dotted with pagodas and temples are stunning. The room is well appointed with all the required amenities and although small is perfectly adequate and acceptable in a country like Japan.
Breakfast spread was very good and the restaurant on the 17th floor again accords the guest a spectacular view.

Stayed March 2012
Helpful?
2 Thank feibeesi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tokyo, Japan
Level Contributor
69 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed March 12, 2012

Just after entering, you can immediately feel that this hotel is special. The lobby is huge and beautiful. The staff is courteous, polite, nice and always ready to help. The concierge services are the best.

The location is great. The bus system is very good and well organized in Kyoto. Several buses pass just in front or on the side of the hotel. There is also a metro network, but we didn’t have to use it. You can get all the touristic information from the concierge, and with a smile on top of that.

The room was big enough and very comfortable. Everything was clean, nice and modern. The bathroom was particularly good and we enjoyed the bathtub several times.

However, the restaurants on the higher floors are ridiculously expensive. We don’t care so much as we rarely eat in hotel restaurants anyway because they are usually over-priced. There are some affordable restaurants in the basement area.

We enjoyed our stay very much in this hotel and in Kyoto. Japanese are so nice. Countries around the world should take example on their culture and hospitality. This hotel is a model. It is by far the best hotel I have experienced in Japan so far. We hope to be back !

  • Stayed March 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
3 Thank Kevin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
93 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed February 10, 2012

Really convenient location in the downtown area, excellent access to a wide selection of places to eat within a couple of blocks of this hotel. You can get to all areas of the city quite easily, as several buses leave from the side of the hotel, which in basically on top of a subway station. Walking distance to Gion and large shopping malls.

The hotel room was much larger than we expected. Really clean. Although decor appears really 1960s, everything is really new with all the mod cons. The hotel has a 1960s / art deco feel to it, but must stress that everything was in perfect order. Staff speak enough English to help out with food recommendations, directions and essential issues that may arise.

  • Stayed February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gnome G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Kyoto Hotel Okura

Property: Kyoto Hotel Okura
Address: Kawara-machi Oike, Nakagyo-ku, Kyoto 604-8558 , Kyoto Prefecture
Location: Japan > Kinki > Kyoto Prefecture > Kyoto > City Center , Kawaramachi / Karasuma / Shijo Omiya
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Kyoto
#4 Family Hotel in Kyoto
#8 Luxury Hotel in Kyoto
#11 Romantic Hotel in Kyoto
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Kyoto Hotel Okura 4.5*
Number of rooms: 322
Official Description (provided by the hotel):
Seventeen-story Hotel with impressive lobby of European architecture reminiscent of the 1920s. ... more   less 
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Also Known As:
Okura Hotel Kyoto
Kyoto Okura Hotel

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