We have booked this hotel via booking.com which offered great deal of 65 USD/night for a double room. And there is a catch: booking gets the worse, smallest room on the 4th floor.The room was soo tiny that we could barely stand on one side of the bed but there was no place for suitcases to be placed or even opened. Total disaster.This is not what was shown when booking on booking.com. Moreover there was some terrible noise from downstairs (the floor was really shaking). The room under was some kind of storage where they bring dirty laundry etc. We went to complain at the reception.At first they told us they would send staff member to verify the level of noise (???) as if we were lying!Then they tried to place us in a smoking room (!!!!!) which of course was unacceptable. In the end we decided to cancel our stay and were offered a twin room for this one night (it was already very late at night).
The twin room was a nice surprise: comfy, spacious room with 2 beds that we managed to put together. We decided that if they allow us to stay in a twin, we would go for it for the rest of our stay. Reception told us this was possible but we had to move to the 10th floor as our floor was booked by a large group. And what a great surprise: we got the 10th floor executive twin, with a separate overhead shower and separate bath with hydro massage. The room was very large with a mini sofa on top and two really large beds. Some people mentioned the terrible pillows, well they were great in the executive. We stayed there for 6 nights and loved it and were not charged extra.
The hotel is extremely well located (1 min from metro), in front of 5 stars Okkura Hotel, walking distance to everything, including shrines and temples that are just on the other side of the river (30 min walk towards the mountains- a nice sightseeing walk). However, cigarette smell everywhere, including the restaurant (which is out of price btw), corridors and reception hall. Very friendly staff. There is an overpriced SPA (facial for 180 USD). French pastry shops (boulangerie) located nearby (great for breakfast in the room). A shopping arcade full of divers shops, including souvenirs just on the other side of the street.
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- Also Known As:
- Kyoto Royal Hotel And Spa
- Kyoto Royal Hotel Kyoto