It's best points are the staff.
Always friendly & willing to help.
We lost a case in a taxi on route to various sights.
The concierge at the hotel were amazing and tracked down the taxi that we lost it in. They telephoned me several times with updates and rang and confirmed when they retrieved the case within a matter of hours.
And organised for to be sent to out next address the following day.
Couldn't thank them enough and with great, personal, helpful service would definitely stay there again.
- Official Description (provided by the hotel):
- Award Winning HotelLocated at heart of Kyoto with newly renovated Atrium lobby and bar. The hotel has won 4 Black Pavilion on Michelin's guide in 2012 and is located near Nijo Castle, Nishi-jin and other must see tour spots. Facilities and servicesFree shuttle bus to Karasumaoike is available. Also there are 6 restaurants/bars offering cuisines from traditional Japanese to contemporary Western with chef from International Culinary Olympics Japan team. Spacious Guest roomsRenovated in 2010, all rooms include hotel's original brand Dream Journey Bed, large size bathtub and a cotton waffle bathrobes with night shirts. Flat-screen TV is viewable from both the bed and dining area. ... more less
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