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ANA Crowne Plaza Kyoto
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Reviews (1,470)
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All reviewsfree shuttlecastle viewtrain stationnice castlenijo jobit datedbreakfast buffetshuttle servicetourist attractionsimperial palacethe hotel offersjapanese standardsnon smoking roomcomfortable hoteljapanese restaurantdecent sizemain station
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384 - 389 of 1,470 reviews
Reviewed May 27, 2014

Centrally located hotel across the road from the famous Nijo Castle. Regular shuttle to and from Kyoto station/shopping district is handy as are buses across the road to many a temple, castle and the historic town of Gion which is a must! The rooms are clean but dated. There was an unpleasant smell coming from the drain in the bathroom. Complimentary water daily was really nice as was the pillow service. The hotel is located in a backstreet of Kyoto and I really enjoyed walking the surrounding picturesque traditional old streets.

  • Stayed: May 2014
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2  Thank Kicks66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at ANA Crowne Plaza Kyoto, responded to this reviewResponded June 13, 2014

Dear garciat,

Thank you for your recent stay with us. We appreciate your candid review about our property. It’s nice to know that our location was convenient for the purpose of your travel. Conversely, we’re sorry you were not satisfied with the room conditions. We have taken note of your feedback and will be used to focus on improvements. Should your future travel plans bring you back to Kyoto, we look forward to serving you again.

Kind Regards,

Tracy V.
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 27, 2014

I have actually not much to complain about the hotel:

The check-in was quick and the staff really helpful.

The room was spatious and we were allowed to stay there with all our children (aged 5, 10 and 12) if we paid for an extra bed. A part from schampoo etcetera in the bathroom we got a kit that was supposed to make us sleep better (including tea, something to put on your eyes and some more) which felt generous.

The breakfast was great, so much to choose from. But it was obvious that the breakfast room was way too small. We came different times every morning but still we had to wait 5-15 minutes to get a table. The hotel really should do something about that!

Ana Crowne has a free shuttle to and from the train station. Really convenient! But the location is not so good. It is close to the lovely Ninjo Castle but otherwise you have to take a taxi where ever you want to go. There are almost no restaurants in the neighbourhood.

One evening we used to swimming pool - and we had to pay a lot to do that! I think that is the first time ever in a hotel that I - as a guest - have had to pay. And there was nothing special or fancy with the pool.

For us the price was OK since we could stay in one room all five, but otherwise I don't think the hotel is priceworthy. I would recommend you to pick another hotel with a better price and with a better location.

  • Stayed: April 2014, traveled with family
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Thank Enemalm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 25, 2014

We had a wonderful stay here in Kyoto, though nt in the city the free shuttle bus to the main station and proximity to a jr rail station meant we could get around easily and the service was solo good thanks to Suzuk and staff.

  • Stayed: May 2014, traveled as a couple
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Thank Jon B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 19, 2014 via mobile

Great location, central to many tourist sites. Prices are on the high side, but worth the value.
Breakfast included is quite good, with selection of both traditional or western.
Decor could use updating from the 1980s style, but I would certainly stay there again

Stayed: May 2014, traveled as a couple
Thank Eugene J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 15, 2014

This hotel was built in the 60s or 70s. Rooms are small and old but clean. Staff was conservative but polite. If ever I visit Kyoto again, I'd try the other newer hotels. If you do not mind staying in a dated place, this hotel will be fine. All in all it's not too bad.

Room Tip: Ask for a room overlooking the Imperial Palace
  • Stayed: April 2014, traveled with family
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Thank RoyalRebel247
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at ANA Crowne Plaza Kyoto, responded to this reviewResponded June 2, 2014

Dear PrincessZan,

Thank you for taking time to post a review about our hotel. I am glad that you found our hotel staff to be polite. I am sorry to hear that our hotel ambiance was not able to live up to your standards. I have noted your comments and forwarded them to our hotel management for review and make necessary improvements.

I hope you give us a chance to hosting you again in the future.

Best regards,

Faith R
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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