Customer service was terrific (this is Japan). Very helpful concierge staff -- head concierge Simon, Daisuke, and a young Russian woman (whose name I've forgotten) were especially friendly and knowledgeable.
The restaurants were great. A bit pricey (this is Japan) but the food was excellent.
Note that they will charge you an extra 3,000 Yen for an additional guest, but that includes the breakfast which ordinarily would cost you upwards of 2,000 Yen anyway, and was delightful, both the buffet and the traditional Japanese breakfast.
The toilet had lots of fancy options (this is Japan), and my only complaint was that the construction of the toilet prevented it from being cleaned completely and in my opinion it smelled like urine. The wife didn't notice, so I suppose it couldn't have been that bad. Other than that, the room was scrupulously clean, well-furnished, and everything in good working order.
Mattress in our room was very firm -- just this side of a futon.
View from the breakfast table(s) is spectacular.
The workout equipment is limited, and is at poolside so no A/C -- IMO not worth the 1,500 Yen to use it. If you want to use the pool, you need an actual bathing suit (my nylon running shorts weren't acceptable -- another 500 Yen :-)
On the other hand, I had an excellent 1-hour massage for about $75 US, and the other gym/spa facilities are quite nice (hot and cold baths, showers, large pool, lockers, etc.)
Location is convenient, and they have a free shuttle to the central Rail/Metro station.
- Official Description (provided by the hotel):
- The ANA Hotel Kyoto looks almost out of place with its modern exterior nestled amongst the sublime beauty and historic grandeur of Japan s old capital. This however belies the traditional hospitality and classic atmosphere to be experienced within her four walls. ... more less
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- Also Known As:
- Kyoto Ana Hotel
- Ana Hotel Kyoto