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ANA Crowne Plaza Kyoto
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Reviews (1,468)
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492 - 497 of 1,468 reviews
Reviewed October 24, 2012

This is a nicely located hotel. It is just opposite the Nijo Castle, built by a Japanese general when he had to come to see the emporor. The rooms are very clean. Computer connection good. It is only a pity that there is only lanline for computer conenction. On the TV channels, I can watch BBC and CNN, which is nice. There is also frequent and free shuttle bus taking us to Kyoto Rail statetion. We also tried the French restauarnt in ghe basement. On the whole, this is a nice staying experience for us.

  • Stayed: October 2012, traveled as a couple
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Thank KWC2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 18, 2012

This hotel is centrally located in the middle of Kyoto, just across the street from Nijo Castle. the location is great, but otherwise, this hotel is nothing special. There is a buffet that was included in the price. It included the regular colossal spread of Japanese and Euro-American treats, but in contrast to other buffets in Japan, this was one was weak. The miso was powdered miso, the rice was not Japanese rice, but some other kind of short grain rice, the pieces of grilled fish were a bit greasy, much of the fruit was from a jar or can, and so on. The staff has politesse down to a pat, bowing and smiling at the all of the correct moments, but there is something missing behind this--the real warmth you might feel at a Ryokan or the genuine willingness to help solve a problem at the a high end hotel like the Hyatt in Tokyo. There is a pool in the basement of this place. It is pretty good sized and nearly always empty because the "spa" of which it is a part costs Y1500 or so to enter! Also, beware the various rules, typical of Japanese pools, that you wear a swim cap etc. The workout machines on the deck are few in number and barely functional. Also, housekeeping, again big on politesse, weak on performance. My room seemed a bit dusty and when I looked behind the fridge, dust dinosaurs! The good: complimentary water everyday, location, pool if you don't mind paying. The bad: the smile but weak service and a mediocre buffet. I agree with other reviewers calling for this hotel to upgrade.

Room Tip: Smoking and non-smoking floors at this hotel. Make sure you indicate which you want.
  • Stayed: October 2012, traveled on business
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1  Thank DistanceTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 14, 2012

The good: Location is good, right in front of the Nijo Castle. Staff were helpful and spoke very good English. Shuttle bus to Kyoto Station was also a delight.

The bad: Old hotel, needs an upgrade. Requested a room overlooking the castle and was told we have to pay an extra 1,000 yen a day for a smoking room.

Stayed: October 2012, traveled with family
1  Thank Scarletlily B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 24, 2012

This hotel is a great base for sightseeing - shuttle bus to Kyoto Railway station every 15 mins, Subway and buses just around the corner. There are lots of tiny eateries in the sidestreets. Nijo Castle is well worth a visit and is right across the street. Art museums, Handicraft center, Heian Jingu Shrine etc all a couple of subway stops away. The hotel room was small, but very clean and the beds fairly comfortable for a hotel (ie hard). There is a slight smell of cigarette smoke around the hotel - but that seems the same all over Japan, where smoking is allowed in all restaurants, bars etc. I am very sensitive to cigarette smoke, but it wasn't bad enough to bother me. The hotel is quiet.
If you like Teppanyaki the hotel has its own restaurant downstairs. Its expensive, but the food was amazing. This is not one of those food flipping/onion volcano type places - its upscale, as indicated by the cost (around $128 a head before drinks). Have the more expensive Wagyu beef - its the best you will ever taste - just melts in your mouth.
The breakfasts were enjoyable - buffet style.You can have an omelette cooked for you, there were Japanese and American style foods and coffee Barista machines to get your latte/capuccino etc from.
Wifi did not work well in either of the hotels we stayed at - so be prepared to use the cable.
Despite its less modern looks I rate this hotel much higher than the Tokyo Ginza Courtyard Marriott hotel in Toyko that we also stayed at. Staff were very helpful.

  • Stayed: September 2012, traveled as a couple
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Thank SylviaWaddell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 2, 2012

Although this hotel is classified as an "upscale" hotel I suspect that it may have been in the year 1980, but as this is 2012 the hotel is very dated. The rooms are a decent size and are western style, but are decorated straight out of the 80's. Having come from a sunroute hotel in Tokyo just the week before (which is considered a budget hotel) I was, needless to say... disappointed.

The ANA is in a great location right across from the Castle complex, but the overwhelming smell of stale cigarettes dampens any enthusiasm one might have when checking in. The staff, as one would expect in Japan, is excellent. The wifi was poor, but the food at the restaurants was pretty good. If the ANA would do a renovation, this would be a great hotel, but as it stands right now its just your average older 3 star.

  • Stayed: April 2012, traveled on business
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Thank sailranger28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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