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Kyoto
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All reviews japanese guesthouse le labo home style luxury travel lobby lounge in room dining floor to ceiling windows the check in process higashiyama district hotel guests king room impeccable service luxury hotel a great stay two nights hotel is located japanese style
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Reviewed January 21, 2020

A gorgeous hotel located at the doorstep of the main tourist area of Kyoto within minutes walking distance to pretty much everything yet because of its excellent design I felt at ease and peace too.
There is no hotel in Kyoto that can match such luxurious tranquility and being so very convenient.
If you are a person who will not settle for second best then this is It.

Date of stay: January 2020
    • Value
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Review collected in partnership with Hyatt Hotels
Thank Brianchowlapking2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkHyattKyoto, マネージャー at Park Hyatt Kyoto, responded to this reviewResponded 4 weeks ago

Dear Brianchowlapking2017,

Warm greetings from Park Hyatt Kyoto.
Thank you very much for your continuous support to Park Hyatt Kyoto and for taking your time to review your stay with us. We are glad to know that you had a pleasant stay with you and impressed by our service and benefited from our location on Higashiyama hills.

Once again Brianchowlapking2017, it is our honor to welcome you at Park Hyatt Kyoto during your last stay, and we look forward to serving you again in the near future.

Best regards,
Park Hyatt Kyoto

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Reviewed January 19, 2020

lots of wood treatments through out . local staff supplemented by experienced regional staff means service is really good for such a new property. try the japanese breakfast... even if you normally don't --its pretty amazing . the signature teppanyaki resturant has an awesome view, excellent service and the food was best i had in fourteen days in japan

Date of stay: January 2020
  • Trip type: Traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank laoban173
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkHyattKyoto, マネージャー at Park Hyatt Kyoto, responded to this reviewResponded January 19, 2020

Dear laoban173,

Warm greetings from Park Hyatt Kyoto.
We would like to thank you for staying and dining with us and for taking the time to write a positive review and recommendation. We are so glad to hear that you enjoyed our Yasaka dinner and Kyoyamato breakfast.

We aim to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations.
Once again laoban173, thank you for taking the time to share your feedback with us and we are looking forward to welcoming you back in the near future.

Best regards,
Park Hyatt Kyoto

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Reviewed January 19, 2020

Stayed here for two nights in December and am returning this coming weekend. The property and room is beautiful. I had a corner room on the top floor with windows on both sides and it's a bit of a trek to get there as you have to take 2 elevators and walk quite a bit but I loved my room. There's also a tea room just for guests which had great views and was nice to relax in away from the room. We had drinks at Kohaku which I highly recommend. Seems like you have to reserve in advance. The concierge was highly responsive and very helpful with restaurant reservations.

With that said, the service needs improvement to be among the best properties in Kyoto. I am staying in Kyoto for 4 nights but have split my stay for 2 nights between the Park Hyatt and the Ritz Carlton despite being a Globalist with Hyatt. I chose to stay two nights at the RC because the service there is impeccable. At the Park Hyatt, the person who checked me in initially thought I was checking in again when I was checking out with her two days later. I can understand if this is a property with hundreds of rooms but there are less than a hundred.

I understand that it takes time for new luxury properties to get their service up to par. I don't expect that much improvement a month later but we shall see.

Date of stay: December 2019
    • Location
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1  Thank victorology
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkHyattKyoto, マネージャー at Park Hyatt Kyoto, responded to this reviewResponded January 19, 2020

Dear victorology,

Warm greetings from Park Hyatt Kyoto.
First and foremost, we would like to thank you for staying with us and taking your time to provide us with your writing a review.

We shared your feedback regarding rooms service with the concerned departments and take the necessary steps to ensure that this does not happen again. We sincerely hope that you will give us another opportunity to show you that this is not the typical experience at Park Hyatt Kyoto.

Once again, thank you for your taking the time to share your feedback with us and we are looking forward to welcoming you back in the near future.

Sincerely yours,
Park Hyatt Kyoto

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Reviewed January 16, 2020

We had a lovely stay at the Park Hyatt Kyoto. The property is beautiful. Our room (the Higashiyama house suite) was spacious, well designed and had a very nice view.

Check-in (at about 20:00) was painless. The staff were uniformly friendly, helpful and eager to please. As another reviewer mentioned, service was impeccable.

We enjoyed the food. Breakfast, lunch and dinner in the Bistro were very high quality. We had a fantastic meal at the Yasaka restaurant.

We liked the location. We could walk to many things we wanted to see and took taxis to things farther afield.

From reading other reviews, the hotel clearly had growing pains when it first opened, as is common, but they have overcome them. We had a nice conversation with the general manager, who is aware of the the early negative reviews, but is confident that they will improve as more people experience this hotel.

We would have no hesitancy about staying here again.

Date of stay: January 2020
    • Sleep Quality
    • Cleanliness
    • Service
Thank RichardNYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkHyattKyoto, マネージャー at Park Hyatt Kyoto, responded to this reviewResponded January 17, 2020

Dear RichardNYC,

Warm greetings from Park Hyatt Kyoto.
We would like to thank you for staying and dining with us and for taking the time to write a positive review and recommendation. We are so glad to hear your check in procedure went smoothly, and you satisfied with our dining experience as well.

We aim to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations.
Once again RichardNYC, thank you for taking the time to share your feedback with us and we are looking forward to welcoming you back in the near future.

Best regards,
Park Hyatt Kyoto

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Reviewed January 13, 2020

非常有幸能夠選擇京都柏悅作為慶生旅行的落腳處,酒店職員服務品質非常優異,也樂於和旅客聊天、提供相關資訊。住在這裡的感覺就和在家裡和熟悉的朋友聊天一般,很感謝所有的酒店人員讓我們有個難忘的旅遊經驗。

酒店設計結合許多日式元素和庭院景緻,處處都有驚喜值得去慢慢挖掘,非常推薦在4樓的Tea Lounge或5樓的露天平台欣賞京都日落和八坂塔景觀,景色非常好,真的令人心曠神怡。

酒店提供西式或日式早餐可供選擇,日式早餐由京大和提供,味道真的是這幾年在日本吃過的日式早餐中最厲害的,喜歡日式料理的旅客千萬別錯過!

We were forever grateful to stay in Park Hyatt Kyoto for birthday celebration. The entire travel experience was just impeccable. The staff in the hotel were nice and eager to approach to guests and chat with them. We felt like staying at home away from home.
Special thanks all of the staff as well as the management team of the hotel for making our stay unforgettable!

The design of the room is just relaxing, and you can find a lot of classic Japanese cultural elements in the hotel. The view to the Pagoda tower from the 4th and 5th floor is just amazing, and we really recommend to stay a couple of minutes in the tea lounge in the 5th floor or the platform on the 4th floor to enjoy the astonishing sunset view of Kyoto.

The Japanese breakfast provided by Kyoyamato is by far the best Japanese breakfast we've ever had in Japan throughout the past few years of travel. If you're a Japanese food lover, you definitely have to give it a try!

Date of stay: January 2020
    • Sleep Quality
    • Rooms
    • Service
1  Thank ycalexwu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkHyattKyoto, マネージャー at Park Hyatt Kyoto, responded to this reviewResponded January 15, 2020

Dear ycalexwu,

Warm greetings from Park Hyatt Kyoto.
Thank you very much for your continuous support to Park Hyatt Kyoto and for taking your time to review your with us. We are glad to know that you had a pleasant stay with you and impressed by our service and benefited from our location on Higashiyama hills.

Once again ycalexwu, it is our honor to welcome you at Park Hyatt Kyoto during your last stay, and we look forward to serving you again in the near future.

Best regards,
Park Hyatt Kyoto

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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