I chose this property based on Tripadvisor reviews and was shocked at what a poor value this property is. Don't get me wrong - this is a fine 2-star property, but for the money they charge, it falls FAR off the mark. So caveat emptor. A few observations:
1) The rooms are TINY - half of our previous Kyoto hotel room and a third of our current Tokyo room (both of these hotels cost less than what we paid at Citadines). The bathroom is microscopic
2) The walls are paperthin and ventilation is interconnected, so this feels more like a dormitory than a hotel. We could hear and smell everything going on in the adjacent rooms\
3) Hotel is lacking basic amenities - such as pillow. My request for additional pillows (only one is provided on each bed) was met with befuddlement. After much searching, the staff produced 2 buckwheat pillows (if you have not experienced these, let me assure you that they are an acquired taste)
4) You have 2 choices of rooms - those on the front, which are quite noise from the busy street below, and those on the back, which have another building literally a meter away
5) Premier rooms are advertised as having a private balcony - which is technically correct, but deceitful, as we found out that the balcony is so "private" that even we didn't have access to it. The door is set up to only open a crack. Reception confirmed that there's no access to balconies for security reasons
6) Location is poor. While this may sound counter intuitive at first, give the hotel sits right on one of the 2 subway lines, you'll soon find out that the subway is fairly useless for sightseeing purposes. Indeed you'll either be sightseeing by taxi (if you're loaded) or bus (like us). Issue is that the hotel is in a bus deadzone, with only 3 buses passing by, thus ensuring that you'll either have a long hike to other bus stops, or will have to waste time switching buses. Best hotels locations in Kyoto are either at Kyoto station, or near one of the major bus route intersections.
7) The staff was generally not very helpful and, when forced to help, quite clueless - they don't sell bus passes, like most other hotels, and they were unhelpful when asked to translate the Nara train schedule, which I had to go get from Kyoto station.
8) They nickel-and-dime guests for everything - you want detergent to wash dirty dishes in the mini-kitchen? That'll cost you. You want to drink the water prominently left of the counter? Better seek out the tiny piece of paper hidden on the counter above - that'll be nearly 200 yen a pop (I'll go to 7-11 and buy a 2 liter bottle for the same price, thank you)
9) The towels are tiny and thin - of very poor quality
10) I could go on and on, but you get the gist
In sum, this hotel is fine if you can get it very cheap, but if you're expecting a top-rated hotel, look elsewhere.
- Official Description (provided by the hotel):
- Ideal for business and leisure travel, Citadines Karasuma-Gojo Kyoto is located a short walk from the business district and Kyoto's tourist belt. Restaurants, shopping and entertainment are close by as are many of the cultural heritage sites. For destinations throughout the city, the subway is highly efficient and the Gojo subway station is outside the residence. It is one stop from the main Kyoto station of Shinkansen. These stylish serviced residences provide the comfort, convenience and security desired while living and working in Kyoto. Choice of Apart'hotel Choose from the studio twin, studio double, studio premier twin, studio premier double and one bedroom premier for the apartment that suits your requirements and budget. Each of these Kyoto serviced apartments is fully furnished with stylish interiors, designer fittings and modern amenities. The prime address allows for easy access to the city as well as a retreat with 24 hour security, services and facilities. The resident's programmes provide the opportunity to explore and discover Kyoto. Relax in the resident's lounge and work efficiently with business facilities available. Ideal Location Discover Kyoto, the cultural center of Japan. The vast number of world heritage sites, shrines, temples, palaces, and cultural facilities are easily accessible to you from Citadines Karasuma-Gojo Kyoto. Shopping, restaurants and entertainment venues are also close by the residence and the business district is a convenient 10 minute walk. The Gojo Subway station is one minute from the residence offering access to the network of subways throughout the city. Comfort and Convenience Every apartment is designed to offer space to relax with the amenities to live, work and entertain in comfort. Each apartment is fully furnished with modern and stylish fittings. The fully equipped kitchen has a cooker hob and hood, microwave, refrigerator, and glassware, crockery, cutlery and utensils. Also provided are the bedroom linens, bathroom towels and toiletries and daily cleaning services. Broadband internet access is available in each residence along with direct dial telephone and IDD service. The home entertainment system includes satellite TV, cable, DVD and a HiFi system. To accommodate your stay you may choose extra services from the flexible service menu to fit your budget and lifestyle. Included are the daily maid service, daily continental breakfast, automatic laundry, dry cleaning service and private car park. ... more less
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- Also Known As:
- Citadines Kyoto Karasuma Gojo Hotel Kyoto