We spent 3 nights at this hotel and found it to be clean, small and very average in general. It has a flashy lobby and reasonably accommodating staff, but just is not worth the price. Despite requesting a non smoking room we did not get one. I would not recommend this hotel.

We stayed in the double room for 4 nights. The location of Citadines is fantastic- less than 100m from a supermarket, pharmacy, 7/11, 100 yen shop, Mcdonalds, several restaurants and not far from a bike rental store. 15 minutes walk to Kyoto station, and about the same to the main street full of shops and restaurants. The subway line was less than 1 minute walk away also. The staff were absolutely wonderful, all speaking English and extremely helpful!! The room itself was very small. We didn't have much space to open two suitcases. The toilet and shower were fantastic. The beds however were very very firm, pillows to fluffy and flattened out. I also felt the quilts were far too warm with no option of blankets for hot sleepers. The TV had some great English channels (National Geographic, Animal Planet, Discovery etc) and the air conditioner and heater were very responsive. We chose Citadines for the kitchen also so we could cook vegetarian food. The fridge was tiny and the kitchen lacked some necessary items such as a spatular, tea-towels and dish drying rack. Overall a very clean and comfortable stay. I would recommend this place to anyone and would stay here again.

I stayed at this place 3 times ( Nov 2011, Nov 2012 2 times) and the services, the value,the cleanliness,the convenience were still can't be beaten. The room was equipped with kitchenette that a plus if you feel like you want to cook your own meal. The place is right next to the exit 1 of the Karasuma subway line or you can walk about 15 mins from Kyoto station. The English speaking staff at the front desk were so friendly and very helpful.

I already having a plan to stay there again next year. It was my favorite hotel in Kansai area so far.