Cancellation fee: that´s the only words we heard from them while on the phone. It was pouring rain so we decided to call and ask for a different slot.
Their answer: "No its not possible, and you will have to pay a cancellation fee. Otherwise you can do a guided walking tour"
Are you kidding me? 130 USD for a 3hr walking tour? We wanted to do a bike ride, and were offered a walking tour for the same price? We only wanted a new slot!
It seems they are not interested in allowing customers to join other groups, that way they can charge more per customer. Tours are offered for 1 to 6 persons... but obviously they are only interested in having a couple persons per tour since they get to charge each individual more money for it.
In summary, we felt their practices are very scammy and the staff is only interested in making a quick buck.
I can´t say anything about their tour since we never got to do it.
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