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“the best of the best. there's a good reason it's #1!! Best service we have ever had in any country around the world.”
Review of Hotel Mume

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Hotel Mume
Ranked #2 of 379 Hotels / Ryokan in Kyoto
Certificate of Excellence
Reviewed August 7, 2010

We came here on our honeymoon and can honestly report it was above and beyond the highlight of our trip. The service is beyond outstanding. We have stayed in many 5 (and 6!) star hotels in over 50 countries and this blew everything away. There is no better place to stay in Kyoto, Japan, or anywhere else! Yoshie not only made all our dinner reservations for us (our Japanese is abysmal), but one night she even walked us to our restaurant and ordered for us as the owners didn't speak English! Mume offered a full breakfast every morning that was absolutely delicious, and a happy hour (that lasted two) in the afternoons with my husband's favorite scotch on hand. We arrived to a beautiful bouquet of fresh flowers and a bottle of complimentary champagne for our honeymoon. When the owner found out my husband loved Keith Jarrett, we found a Keith Jarrett CD in our room the next time we entered it. The location was perfect for us: right in the center of Gion on a quiet, art-lined street...we saw more geishas scurrying to and from than we ever could have hoped for. Our room was gorgeous, with stunning design, and was so high-end that the toilet seat lifted when you neared the commode so you didn't have to touch it. We were in heaven for our 5 night stay and didn't want to leave.
We can't wait to go back! thank you so much for such an incredible experience. My husband and I are truly humbled by the grace, warmth and hospitality shown to us at Hotel Mume.
We can't recommend it highly enough.

  • Stayed: July 2010, traveled as a couple
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Thank emmalove443
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed August 4, 2010

As this was our first trip to Japan, we were a bit unsure what to expect from our stay in Kyoto, specially after having just arrived from fast and crowded Tokyo. As soon as we stepped through the door at the Mume hotel, all our worries evaporated. We had forwarded our luggage and they had put both suitcases in our room, ready fro our arrival. We were escorted into the bar area and offered refreshments whilst the staff hurried in and out processing our check-in. As you are escorted to the lift to go to your room, the staff at the bar come with you to the lift's door and bow as the door closes. Breakfast was absolutely delicious every single day, and we had barely put our spoons down before someone was at you side taking your dish away and asking if you needed anything else! The location is a bit tricky to explain to taxi drivers, but the staff will give you a written explanation to hand to the driver. We were offered umbrellas on our way out on a cloudy day and on our last morning there, we were surprised to be given print outs of the train schedules and location of our next hotel by one of the ladies at reception; we were escorted out to the taxi and hugged warmly (not very Japanese!) and bowed at until we had actually disappeared from view! This is very much a boutique hotel, small but perfectly formed rooms, lovely staff and delicious food! A unique place to stay!

  • Stayed: June 2010, traveled as a couple
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Thank Macananina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 31, 2010

After ready the previous reviews on TA we decied to book this hotel for a 5 night stay this July, as we were due to be in Tokyo for business and wanted to see Kyoto for a few days first. My experience of this hotel was truly wonderful, from the first email I received from them, to the moment we left!

Hisako, who owns and runs the hotel is an absolute delight. When we first enquired about staying there via email, her replies were always really helpful and detailed - she speaks perfect English. We're were there for the Gion festival (thoroughly recommended!) and she offered to book us tickets so we had a nice comfortable view of the procession.

The hotel it's is brand new, a small 7 bedroom place in a quiet side street right in the heart of the old Gion district. The street itself is famous for antique shops and galleries, and a 2 minute walk and your amongst the incredible old area of wooden buildings and temples. Lest than a 10 minute walk and you're in the heart of the downtown area for shopping, eating and drinking, you don't need to take cabs at all, it's all on your doorstep.

On arrival your bags are taken up to your room, while you sit and enjoy a cold drink in the bar as you fill out the registration. The rooms themselves are a spaceous and delightful mixture of wonderful original antiques and works of arts with super modern and high tech bathrooms. The beds and pillows are super comfortable and the aircon quiet and effective.

Breakfast is delicious, fresh fruit and yogurt, warm rolls and criossants with jam, boiled egg and chilled soup if you want it.

There is complimentary tea and biscuits in the afternoon, and a complimentary cold drink from the bar before you head off to one of the superb local restaurants that Hisako will recommend and book for you. She also prints out a colour picture of the front of the restaurant and a map so you can find it!

Hisako also recommended all her favourite temples and gardens, so you can escape some of the other more tourist filled locals. Her staff were all delightful and helpful too, nothing was too much trouble for them. And they bowed every time as the lift door closed behind you in the lobby!

We loved it SO much I have already booked it for our business trip next year, it already feels like Hisako and her staff are part of the family!!

  • Stayed: July 2010, traveled with family
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1  Thank Stylusman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 23, 2010

We have just returned from a trip around Japan with our two daughters 18 and 21. Kyoto was a definite highlight for us mainly because of our stay at the Hotel Mume. The hotel itself is beautiful, tranquil and stylish and yet relaxed and fun too. We received every help with where to go and what to see which was invaluable. We felt that we saw many local secrets that we would not have discovered on our own. The staff could not have been more welcoming and helpful, from constantly rushing out with umbrellas for us to helping us with points of etiquette. I would recommend to anyone and be envious of their visit!

  • Stayed: July 2010, traveled with family
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Thank Bandon_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 9, 2010

I found the hotel on Tablet Hotels, but the price was the same via the hotel's website - which you can book online as well.

The hotel is discretely located in Gion and if you didn't know where it was, you would never know it was there. We were not interested in a ryokan, but we were interested in something small and more Japanese than the Hyatt or Westin in Kyoto. It met all of your expectations.

The hotel has 7 rooms (I think). The check-in process was great - even with only seven rooms, they functioned much like a large hotel. They delivered our bags to our rooms, performed check-in the lounge with a refreshment and made sure they answered any questions about Kyoto. They have an elevator - by the way.

The recommendations for tourist sites and restaurants were always better than anything we found in a guidebook. Please ask the owner for her recommendations and you will not be dissappointed. Specifically, go to Yamamoto Menzou - an old school udon moddle house.

Because the hotel is so small, it is very intimate and not anonymous - like in a larger hotel. It is almost like staying with a relative you haven't seen in years.

The hotel is in Gion, so within a blocks is the whole geisha area.

On a final note, we bought a lot of stuff in Kyoto. The hotel couriered the box of stuff to our hotel in Tokyo (we left Kyoto to go to Tokyo). It only cost $16. It saved us from having to take the big box on the train - which doesn't accommodate large items very well.

About us: We are a gay couple in our late 30's from Williamsburg, Brooklyn.

  • Stayed: July 2010, traveled as a couple
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1  Thank nycalamode
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 21, 2010

We only stayed in the Hotel Mume for 1 night, but it was a highlight of our travels in Japan. The hotel itself is absolutely beautiful -- stylish and intimate feeling, and the rooms are stunning but very comfortable. The staff are unbelievably gracious and helpful, and the welcome/happy hour invoke a real feeling of generosity. The breakfast was so delicious, and the staff kindly accommodated my food allergy!

This hotel is really well-located. It is expensive, but it is worth every penny and I wish I could have stayed there longer.

  • Stayed: June 2010, traveled as a couple
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3  Thank jwsnyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 20, 2010

Hotel Mume is an unusual place in an unusual city. Each detail in the hotel was meticulously chosen, and the experience is more like staying in a luxuru
ious residence, than in an hotel. Breakfasts were elegant, rooms are very comfortable withthe most modern bath fixtures I have ever seen. Location is excellent --right in the heart of Gion. Each day we were given a carefully planned itinerary fot the day`s sightseeing. My Blackberry was not working and the owner lent us a laptop for our entire stay. Cannot say eonough about this wonderful property.

  • Stayed: June 2010, traveled as a couple
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Thank rttravel1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Mume

Address: 261 Shinmonzen dori, Umemotocho, Higashiyama-ku, Kyoto 605-0064, Kyoto Prefecture
Location: Japan > Kinki > Kyoto Prefecture > Kyoto > Gion
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi )
Hotel Style:
Ranked #2 of 379 Hotels / Ryokan in Kyoto
Number of rooms: 7

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