Stayed here for two nights, and this had to be one of the best hotels I've ever stayed in. We booked the Flower Room and was absolutely immaculate and incredibly comfortable. All amenities (TV, DVD player, air-conditioning, rainfall shower, huge victorian style bath, SELF opening toilet etc) were of a 5 star hotel standard, and the dining room/bar downstairs is a wonderful area to relax after a day of exploring Kyoto's temples. We always made it a priority to get back in time for the happy hour complimentary drinks from 5pm - 7pm.
From beginning to end the staff do their absolute best to make you feel welcome and comfortable. We had a few queries about how best to arrange visits to the Ginkakuji and Kingakuji temples and the staff provided a list of available options and routes to take. Furthermore the staff helped us book a kaiseki lunch at Roan Kikunoi as soon as we arrived and provided a comprehensive list of dining options in the area. I have to say that there was not one single fault in the service; the staff were all incredibly well trained and made the stay incredibly enjoyable and relaxing.