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“Charming Hotel”
5 of 5 bubbles Review of Hotel Mume

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Hotel Mume
Ranked #2 of 366 Hotels / Ryokan in Kyoto
Certificate of Excellence
Adelaide, Australia
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Charming Hotel”
Reviewed October 17, 2012

Mume Hotel is a wonderful place to stay. Everything is spot on.
The staff are friendly, helpful and professional.
Location in the Gion district is charming, but also central enough to be convenient to restaurants, shopping and bars.
The rooms are comfortable and we loved the toilet!
Breakfasts were fantastic and healthy, and the croissants, prepared on site, were so good my wife described them as the best she has had outside of France.
The nightly happy hour was a highlight. 2 hours of complimentary drinks was a nice way to start the night.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Rockruby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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677 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (143)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Vietnamese first
  • Any
English first
Geneva, Switzerland
Level Contributor
117 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 139 helpful votes
Reviewed October 16, 2012

We stayed for four nights in this hotel, as part of our first trip to Japan and Kyoto.

LOCATION

The hotel is located on the north side of the Gion district, in a small street, which is commonly nicknamed "antiques street". The area is very quiet, you can easily walk within Gion and to the shopping district. There are many restaurants in the area, although a lot of them are only signed in Japanese, but it doesn't really matter, because Mume will help you with this problem (more on that later...) There is a metro station located about 5-8 minutes away. Staying in this place gives you a real feel of Japanese traditions, and some areas of Gion (about 3 minutes from the hotel) really make you feel like you stepped into a movie. There is also a 7 Eleven nearby, which can be useful as well.

AMBIENCE

The hotel is located inside a very narrow house, with a welcoming red door. It is nicely secluded, so you might miss it at first. But surely, it is a gem which really deserves to be discovered! To get in, you need to ring the bell, and someone will immediately come to the door to welcome you. Inside, you will find a cozy and very japanese décor, with every single detail carefully designed and thought about. You can really tell that each flower, piece of furniture and object of decoration has been chosen with the greatest care to please the eye and make each guest feel welcome. The breakfast room/bar at the back of the house overlooks a peaceful canal. The atmosphere is warm and cosy, and coming back at the end of each day feels like you have returned home.

ROOM

We chose a butterfly room with a dark color theme of dark grey and red. Here again, the room is very cosy, full of details, objects and artifacts, which give it a very unique atmosphere. Everywhere you look, something nice or interesting will catch your eye. The bathroom is cleverly placed inside the room with glass walls, which gives a perspective of space. Should you wish so, you can easily draw a blind to hide the bathroom from the room. Although the room is not very large, there are a lot of closets, drawers and places where you can store your belongings. It has a flat TV with CNN and BBC, should you still wish to stay in touch with the world while staying in this paradise. As customary in Japan, there are 2 large twin beds, but they are joined together, so it is still nice if you travel as a couple. Bathroom amenities are very nice, and they provide you with a hairdryer, adaptor and anything else you might need to get comfortable. Truly, this was a home away from home.

SERVICE

Although a lot could be (and has to be) said about the decoration, the charm and the atmosphere of Mume, it is nothing compared to the level of service you will get in this place. It is quite simply out of this world. It starts even before you set foot in the hotel, as you make your first reservation. Every single question you may have will be answered in the most precise manner, and they even offer tips and advice on travel, sightseeing.. no stone is left unturned. Upon our arrival, we received a warm welcome, were offered a drink with a view of the canal and were shown to our room. Obviously, our luggage was immediately taken care of and a staff member came with us to explain the room and hotel facilities. Among them, the happy hour during which the hotel offers you free drinks, including alcoholic, and some tidbits to eat. It is to be noted that every single staff member speaks an excellent english, which is sometimes hard to find in Japan. They are all charming and full of warm smiles. During our stay, we asked them for countless advice and restaurant referrals. One day, we were interested in purchasing a work of art, and they went to every length to help us, as the shop owner did not speak English. We "quizzed" them about japanese culture, Kyoto history and temples, asked for sightseeing advice, and so on. For instance, if we mentioned our intention to visit a temple the next day, they would spontaneously print a plan of the station, a schedule of metros, an information about the temple in question, which we would receive the next morning at breakfast. At Mume, you don't need to ask for anything, as they seem to guess your wishes before you actually do! Another thing worth noting is the quality of the breakfast. You get freshly baked bread, which changes everyday and can be as exotic as tomato bread or green onion bread (on top of the more usual warm croissant), fresh made jams (also different ones every day, with similarly original tastes), eggs, soup of the day, yoghurt and fresh fruit. With all of that, a big choice of teas (even had Marco Polo from Mariage Frères!) and coffees (from a Nespresso machine for espresso lovers). The only drawback (but it seems to be a tradition is Japan) is that you have to announce your breakfast time, as they bake the bread for your arrival... a small price to pay. Upon our departure, we felt like we were leaving family. They even offered to have our bags shipped to Tokyo to make our travel easier. I could go on for days about the quality of service, but I'll just summarize in saying that this is way above and beyond any experience I ever had in a hotel, whether 5 stars or boutique.

VALUE
Like any good thing, Mume does not come cheap... nor is it very expensive by Japanese standards. I would simply say that it is worth every single penny!

IN SUM

Would not even dream to stay somewhere else in Kyoto and looking forward to the day we return!

Room Tip: Don't hesitate... book it!!!
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank Jewels_Gva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beverly Hills, CA
Level Contributor
59 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 187 helpful votes
Reviewed October 15, 2012

Fall In Kyoto
Beauty Lives Beyond Red Door
Mume is Magic

Kyoto is an incredible, special place. The Hotel Mume is perfect, if there is such a thing. Hisako and her team of elves (incredibly gracious and capable women, actually) make you truly believe that you are their only guest, and it is their sole mission to make sure you have a fabulous stay and a memorable trip. I cannot imagine they have ever failed at their mission.

  • Stayed October 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank fishskis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Level Contributor
27 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed October 13, 2012

Not much to add to the other glowing reviews. Everything about Mume is excellent - each staff member is extremely (and genuinely) friendly, professional and helpful, location is perfect (quiet street with interesting antique shops, close to excellent restaurants, temples, Philosophers Walk etc), rooms are tastefully decorated, comfortable and clean, breakfast is excellent (homemade breads, soup, large fruit bowl), common room for glass of wine in evening is relaxing (great spot to plan the next day). The staff recommendations were excellent and extremely helpful - restaurants, which temples/areas to visit, which taxi companies to use. And it wasn't a "everything is great" attitude - they gave very discerning comments about what to expect. Hisako and staff, it you are reading this, thanks!!

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SumachLad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco,CA
Level Contributor
42 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed October 11, 2012 via mobile

We absolutely enjoyed stay at Mume. Hotel is filled with beautiful antiques and flowers. Staff are very attentive yet discrete. Location is on the antique street, easy walking distance to Gion. We walked to Chionin, a few blocks away, before breakfast.highly recommended.

Stayed October 2012, traveled with family
Helpful?
Thank BrownMatisse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marin, CA
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed October 9, 2012

From the moment we made our reservation over the internet with Mume until the moment we departed the Mume for airport in their recommended door-to-door van, the lovely ladies and staff at Mume made our stay at their hotel and our visit to Kyoto absolutely perfect. The room was beautiful and tranquil. Breakfast, which was served in a lovely room by a canal, was generous and replete with fresh hot gourmet rolls, homemade yogurt, juice, a hot bowl of homemade pureed vegetable soup, a huge bowl of fruit and made-to-order coffee or tea. The women worked cheerfully and tirelessly to help plan our days and meals and printed out color maps of restaurant facades so that we could figure out the kanji signage. Whenever we returned to the hotel, we were offered refreshments, and each evening, before heading out for dinner, we were offered wine and drinks with Japanese bar snacks.
The hotel is conveniently located in Gion, just a block away from the "prettiest street in Japan" and easy walking distance to many key spots in Kyoto as well as public transportation. The hotel itself is on "Antique Street", replete with many shops with offering prints, scrolls, ceramics and furniture. We made an afternoon of checking them all out.
We truly cannot imagine a better place to stay!

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank route266
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geneva, Switzerland
Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed October 7, 2012

We just returned after a stay of 5 nights in this delightful boutique hotel. Hisako and her staff could not do enough to please. All the reviews written already are correct. It's a true gem. The location is perfect, close to lots of temples and shrines. It's a stones throw from some wonderful restaurants and cute boutiques, whilst in the heart of the antique shops of Gion. We stayed in the Butterfly room, which was very chic. Breakfast was first class. The staff were on hand with excellent advice on how to get places and where to find the silliest of items. No question was too difficult for them, they know their business. I could rave on and on about this hotel - dont miss it, if you visit Kyoto, you must stay here.

Room Tip: If you can afford the room with the balcony, it's well worth the difference in price.
See more room tips
  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Caroline E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Mume

Property: Hotel Mume
Address: 261 Shinmonzen dori, Umemotocho, Higashiyama-ku, Kyoto 605-0064, Kyoto Prefecture
Location: Japan > Kinki > Kyoto Prefecture > Kyoto > Gion
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi )
Hotel Style:
Ranked #2 of 366 Hotels / Ryokan in Kyoto
Number of rooms: 7
Reservation Options:
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