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“Amazing service! Loved it!”
Review of Hotel Mume

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Hotel Mume
Ranked #2 of 407 Hotels / Ryokan in Kyoto
Certificate of Excellence
Reviewed October 5, 2012

We stayed for 2 nights and loved it here! Did not want to leave. We had the Wind room overlooking the river and it was beautifully and very tastefully decorated (as was the entire hotel) And very comfortable and quiet too. Getting to the hotel from the train station was easy via a taxi (just over 1000 yen).

Breakfast was western style and amazing! Free drinks during happy hour were fun too.

If you look up in the dictionary the phrase "superb service" you will see a photo of this hotel's staff. Amazing service! The bell boy even ran after us with an umbrella when we were transferring to a nearby ryokan so that we wouldn't get wet in the rain. Unbelievable! We are adding Mume to the short list of our favourite hotels from travels around the world.

  • Stayed: September 2012, traveled as a couple
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Thank DomCanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed September 29, 2012

Loved Hotel Mume & wished I could have stayed more than one night! Beautiful rooms, beautiful room overlooking the river.....loved the breakfast and enjoyed the free happy hour at the bar!
The hotel staff are lovely and helpful (as is everyone in Japan!)

I loved that it was so modern, clean and well, faultless. You will love it here! (if you have good taste, that is!)

  • Stayed: July 2012, traveled with family
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Thank Danielle82Dubai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 29, 2012

I stayed 5 nights at this property in the north Gion section of Kyoto, just off Higashiyama-ku. As you've read from other reviews, "charming" is a severely understated description. Both ultra modern chic and traditional, the Mume's decor will knock your socks off. And as you've read, the service is beyond belief. Above mere efficiency and kindness, the Mume staff are effervescent with attention to their guests. On my first night they apologized for not having cranberry juice. The next night and for the rest of my stay, they had it. Print out a boarding pass? No problem. One day I intended to travel to Uji to visit the Phoenix Temple. Mume staff warned me it was presently under scaffolding and probably would not make a great sightseeing journey. I immediately changed my plans. Yes, it's expensive, but worth it.

  • Stayed: September 2012, traveled solo
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Thank LightPro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 28, 2012

The women who run this hotel are your personal concierge. We had room 8 which is a large suite with a sitting room, your own personal computer, lovely bedroom, marvelous bath and outdoor balcony. The cocktail hour was well attended with hotel patrons so that we could chat and find out what people were enjoying in Kyoto. Only 7 rooms and the other room on our floor I peeked in - quite small compared to our suite but still lovely. Breakfast comes with the room and it was exquisite. Fabulous location to walk to shrines, the pontocho district and the market downtown and everything we wanted to see and do in Kyoto we could walk. Only 10 minutes by cab from train station. Service is unsurpassed.

Room Tip: Suite 8 was the best but quite expensive.
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  • Stayed: August 2012, traveled as a couple
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1  Thank lesliebauman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 24, 2012

WE came to Kyoto for the cherry blossoms (which were magnificent) but left with love for the Mume Hotel. We found it by accident before we knew about tripadvisor and what a great accident it turned out to be. The Mume, managed by the irrepressibly fabulous Hisako Shibata, has only seven rooms--each with a unique style. The rooms are compact gems and there is ample space in the lobby lounge/dinning area. Safe neighborhood and easy walk to many sites. The hotel staff was wonderful at all times and catered to every need, expressed or imagined! There are several good restaurants nearby and easy to get a taxi for other Kyoto areas. We would stay here again, definitely.

  • Stayed: January 2012, traveled as a couple
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Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 6, 2012

We arrived in torrential rain and the 'ladies of the Mume' came rushing out with umbrellas and shrill greetings - they are just fab - so welcoming and want to go OTT to make your stay in Kyoto the best it can be. The place is small - just seven rooms; as a family of four we had a whole floor to ourselves which was great. The rooms can be a little 'cosy' but that's the point of this place really. Breakfast is served on a bookable basis and is good. Every evening there is a happy hour from 5-7pm with free drinks (anything you want) and snacks - when the staff come and help with any planning for the next day. They are whizzes with their many maps, guides and local knowledge. Everything they suggested worked out well and we had a great trip. The Mume is located in Gion which is Geisha district of old and you can walk down pretty streets past little rivers. We even came upon a traditional wedding when we were there. Lots of photo opportubnities and interesting stuff to see. Would definitely recommend.

Room Tip: Go for one with a view
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  • Stayed: July 2012, traveled with family
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2  Thank Jane S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 30, 2012

Hotel Mume is a boutique hotel that is perfectly located in the Gion District. It's the ideal place for a woman traveling along.
The rooms are lovely if tiny and the bathroom is a marvel. I actually took a video of the Toto commode, which opens whenever you enter (it's like having a pet greet you when you return home!) Breakfast is in a delightful small bar/dining room overlooking the canal, and the home-made pastries and jams are simply delicious. Given how expensive food is in Japan, the value of the breakfast is quite important. There is also a happy hour in the afternoon, and tea or juice whenever you might like it.
But the real value of the hotel is the staff. Generally in Asia I found the concierge service to be less than helpful. But Hotel Mume is dedicated to service to such a degree that they will walk to the corner to assure that you have a good cab driver, change the seat on your flight home, send you to a (slightly) cheaper restaurant than the one you read about in the guidebook.
In a place like Kyoto, where language and cultural differences can be daunting, it is incredibly helpful to have a staff of women speaking perfect English helping you to arrange every aspect of your day and evening.
Note that this much personal attention can be a bit overbearing if you prefer to travel on your own without much interaction with the hotel staff. But I found their interest in my visit to be genuine, and genuinely helpful.

Room Tip: Moon Room has no window so it's either a great or terrible place to recover from jet lag, depend...
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  • Stayed: July 2012, traveled solo
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4  Thank BuffCrone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Mume

Address: 261 Shinmonzen dori, Umemotocho, Higashiyama-ku, Kyoto 605-0064, Kyoto Prefecture
Location: Japan > Kinki > Kyoto Prefecture > Kyoto > Gion
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi )
Hotel Style:
Ranked #2 of 407 Hotels / Ryokan in Kyoto
Number of rooms: 7

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