Other than the usual desk bound staff, the hotel has at least 2 chirpy and helpful staff members at the reception lobby on the ground to assist customers.
My family booked 2 rooms but because of reasons beyond control, the rooms were far apart. The service was impeccable and the room's amenities sufficient.
I would book Granvia again because the location is simply unbeatable. The train station, bus station, shopping and restaurants are literally at the doorstep. Department stores are accessible via underground connection.
My family stayed at Granvia Osaka & Granvia Kyoto and did not regret it. Exploring Kyoto while based at Granvia Osaka has the cost advantage as the hotel rates were generally cheaper in Osaka. However, the benefit of staying in Kyoto was apparent after a long day exploring Kyoto. We can start the day early taking the bus from Kyoto station without encountering the morning rush commuting from Osaka.
Overall, it is an excellent hotel.
- Official Description (provided by the hotel):
- Beautiful 15-story hotel atop Kyoto Station - Broadband connection in all guest and banquet rooms - Easy access to Kansai Airport. ... more less
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