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“Excellent hotel” 5 of 5 bubbles
Review of Hotel Granvia Kyoto

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Hotel Granvia Kyoto
Ranked #15 of 360 Hotels / Ryokan in Kyoto
Certificate of Excellence
florida
Level Contributor
110 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Excellent hotel”
5 of 5 bubbles Reviewed May 11, 2013

Definitively one of the best choices in Kyoto, otherwise you decide to stay in a Ryokan which I recommend once in Japan, in order to have the flavor of the country.
The hotel is located in a very interesting architectural winning design train station, but that won't to noticed until you get out of the hotel. There are plenty of good choices in terms of restaurants, Japanese or Western Style or if you prefer something cheaper the train station is full of other choices.
I recommend taking a 500yens daily bus pass in the station where you can jump from on place to another without bothering with tickets.
The only thing you will have to remember is that Japanese Hotels in general will never give the room before Check In time so don't waste your time arriving early from one city to another or you will be kicking you luggage for a couple of hours.
The services are definitively over the American or European Standards so this is a plus.
The staff is very friendly but the language is still an issue for Japanese people in general.
Apart from this, my experience since my last 2004 trip is that there has been an evolution in the new generations in terms of communication.

Room Tip: The South Tower is a little bit quieter than the North Tower.
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  • Stayed May 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Wright3333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,771 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (348)
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Los Angeles
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed May 9, 2013

I recommend this hotel without qualification. I have never stayed in a train station hotel before, but the building itself is an architectural winning design with skywalk, every conceivable type store, and restaurants galore. Go outside the building an your can take a taxi or bus to any point in the city. Cabs are inexpensive and buses are a bargain There is a bus information center located out side the station and the personnel speak English and are extremely helpful. The buses go everywhere and cost about $2.20 per ride.
We paid an extra $20 for a room with view of the city and it was well worth it since the other view is of the rail tracks. The sunsets in Kyoto were outstanding and our room gave us a great view of the Kyoto tower and he entire skyline of Kyoto,
The staff at the hotel were incredible--they have a concierge staff able to provide maps and detail information on whatever you need.
When we checked out, I mentioned that we were going to take the bullet rain to Tokyo, but were concerned about finding the tracks for our train. The bell captain had one of the bellmen take our 2 pieces of hand carry luggage (about 25 lbs. each) and walk us the 10 minutes thru the station right to the exact track for our train.
I have never found a hotel anywhere that offers this level of service. This hotel is a definite must for Kyoto,

Room Tip: Pay the extra $20 and get the room on a higher floor with a view of the entire city of Kyoto,
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank dmahler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed May 8, 2013

My first impressions when I arrived were not good. They told me they had lost my booking and were not sure if they had a room for me. They eventually found a double room and told me to come back 3 hours later to check in.
When I came back to check in they had changed my room to a lower standard one.
I complained as I was sick and tired of them not knowing what they were doing and they upgraded me.
From then on the service was good but it tainted my impression.

The location is fabulous - vey convenient with the adjacent railway station.
I would highly recommend the buffet breakfast - really great! The room was quite spacious too and it was quiet even given the location by a train station.

  • Stayed April 2013, traveled solo
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank haybeth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Australia
Level Contributor
35 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed May 5, 2013

We stayed for six nights in this luxurious hotel. Our room was the most spacious of the seven hotels in which we stayed during 21 days in April 2013 and was very welcoming each time we made the rather long walk from the lifts. The hotel is right above the railway station and beside a major bus terminal so that all the sights on our schedule were achieved easily by foot, bus or train, either the JR lines or the subway. After arriving from Okayama mid-morning, the staff were extremely helpful and made us welcome although the room could not be accessed till the afternoon, a common procedure we discovered during this trip. As there are plenty of sights, shopping centres and restaurants near the hotel, this was not a problem. The Kyoto railway station itself is an architectural wonder which could be overlooked if you have too busy an itinerary. Wifi was complimentary. We did not eat in the hotel which however provided a vast array of Japanese and international restaurant choices if guests did not wish to go out from the hotel in the evening.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Adrian C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
77 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
5 of 5 bubbles Reviewed May 5, 2013

We stayed at Granvia for 10 nights during our recent visit to Kyoto. Among the five Kyoto hotels we had stayed over the years, this is the best in terms of spaciousness of room and location. The hotel is actually inside the Kyoto Station, with guest rooms located from the 7th to 15th floor. Our room at the 7th floor faced the railway tracks. However, the soundproofing of the room was so good that we practically did not hear any noise generated by trains. The room was rather spacious, with a big closet to put our suitcases. The room and the bathroom/toilet were clean. Newspapers (alternating among Japan News, International Herald Tribune and Wall Street Journal) and free internet were provided. The location of the hotel makes it very convenient to take buses, trains and subways to various spots. Underneath the station, there are several interconnected underground shopping malls with many small shops and restaurants. We had all our meals in those restaurants which offered good and inexpensive food. We enjoyed out stay at Granvia.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank suathong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Level Contributor
104 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
5 of 5 bubbles Reviewed May 4, 2013

I will go with a less is more approach here - it was very good.
Bed was LARGE (after some tiny ones, it was most welcome), shower the best I have ever had, and room was large and spacious.
The staff were so welcoming and friendly I thought they must be angling for a tip but that didn't seem to be the case.
The location was great for our two nights in Kyoto and made the connection back to Tokyo very easy.

Room Tip: The corridors are very long, so if you don't want a three minute walk to you room ask the staff...
See more room tips
  • Stayed April 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank LambsySydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Blue Mountains Australia
Level Contributor
182 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 181 helpful votes
5 of 5 bubbles Reviewed May 3, 2013

We stayed here two nights in April at the start of an organised tour. This Hotel was an excellent choice from the excellent location - we arrived by bus to the warm welcome from the reception staff.
We stayed on the Granvia Lounge floor and whilst the room may have been small we found it to be more than adequate. The BBC was available on the TV and best of all the shower was unbeliveably hot!!!! something I was going to enjoy throughout Japan.
We had lunch and two breakfasts in the main restaurant and all meals were excellent even though they were all buffets - something I normally do not enjoy. However the food was fresh and both Japanese and Western dishes were available.
Should we return to Kyoto we would defintely stay here again. I really could not fault this Hotel.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sallymay4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Granvia Kyoto

Property: Hotel Granvia Kyoto
Address: Shiokojisagaru, Karasumadori, Shimogyo-ku | JR Kyoto Station Central Gate, Kyoto 600-8216, Kyoto Prefecture
Location: Japan > Kinki > Kyoto Prefecture > Kyoto > Shimogyo-ku
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #15 of 360 Hotels / Ryokan in Kyoto
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Hotel Granvia Kyoto 4.5*
Number of rooms: 535
Official Description (provided by the hotel):
Beautiful 15-story hotel atop Kyoto Station - Broadband connection in all guest and banquet rooms - Easy access to Kansai Airport. ... more   less 
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