My first impressions when I arrived were not good. They told me they had lost my booking and were not sure if they had a room for me. They eventually found a double room and told me to come back 3 hours later to check in.
When I came back to check in they had changed my room to a lower standard one.
I complained as I was sick and tired of them not knowing what they were doing and they upgraded me.
From then on the service was good but it tainted my impression.
The location is fabulous - vey convenient with the adjacent railway station.
I would highly recommend the buffet breakfast - really great! The room was quite spacious too and it was quiet even given the location by a train station.
- Official Description (provided by the hotel):
- Beautiful 15-story hotel atop Kyoto Station - Broadband connection in all guest and banquet rooms - Easy access to Kansai Airport. ... more less
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