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“Excellent location, very big hotel” 5 of 5 bubbles
Review of Hotel Granvia Kyoto

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Hotel Granvia Kyoto
Ranked #14 of 363 Hotels / Ryokan in Kyoto
Certificate of Excellence
San Antonio, Texas
Level Contributor
64 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“Excellent location, very big hotel”
5 of 5 bubbles Reviewed February 18, 2013

When traveling in Japan, staying near a large train station is a must. This was on top of the train station and connected to a large mall. I wish we'd gotten breakfast but it was much more expensive than our previous place so I opted out. However, we just walked out of the hotel, down the escalator, back up the escalator and had breakfast at a little bistro type place every morning. Then we'd head back down to the trains. The hotel was huge, easy to get lost. Our room was really big especially compared to the other places we stayed. Lots of choices to eat inside the hotel but even more places to eat at the mall next door. Free WiFi in the rooms was great. Would highly recommend!

  • Stayed August 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank wittywhit211
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,789 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (350)
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English first
London
Level Contributor
36 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed February 17, 2013

For location, the Granvia gets top marks. If I had any doubts about staying in Kyoto station itself, I shouldn't have. We'd already spent two nights in a traditional ryokan in Gion, so three nights at Kyoto's transport hub made seeing those sights which necessitated train travel much more of a doddle. Unlike many stations I've been in, Kyoto Station isn't seedy or tired. Instead, it's modern an spacious and actually a beautiful space in its own right. Another preconception meant I was doubtful about the idea of restaurants within department stores, but we quickly realised that there are superb meals to be had, especially if you do some quick internet research ahead of time. So a great location for sightseeing and for eating out at night.
Our room was fine - a standard Western hotel room. Having booked the lowest level, it was nothing special, and a touch pricy at about £210 per night RO even when booked through a discount site.
I would not recommend eating at the hotel - all the options were seriously overpriced, and seemed more for those with more money than sense or perhaps a fear of the unknown. I was particularly unimpressed when we went for a drink in the Sky lounge, to enjoy the view. We wanted to order a whisky for my husband, but I wasn't thirsty so decided not to have anything. We were told I had to order a drink or pay a fee, even though we were residents of the hotel itself. This kind of price gouging made me cross and we left instead.
Service at the front desk could be a little slow, waiting in queues to be seen. A few more staff on the desk and a few less uniforms pointing the way to the queue would have been welcome.
We did have absolutely superb help from the luggage department, who organised for our suitcase to be sent back to our Tokyo hotel, which involved some complications. They were extremely helpful and very conscientious. (When they realised they'd miscalculated the price by just a couple of 100 yen or so, they made sure to process the refund, though we'd already signed and paid on their quoted price).

  • Stayed October 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank kavey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed February 16, 2013

We stayed at the Hotel Granvia Kyoto for 6 nights on 7 - 13 February this year. In my opinion, the self-contained 4-star Hotel Granvia is really more like a 5-star hotel. Located just above Kyoto Station, the hotel is extremely convenient for the Haruka express train ride to and from Kansai Airport in Osaka, the shinkansen to and from Tokyo, as well as rides on other trains and buses to the numerous UNESCO World Heritage sites and the shopping belt along Shijo-dori and Kawaramachi-dori, including Gion. The excellent multi-storey Isetan (11 storeys plus two basements!) with its fantastic food hall ("food market") as well as its array of shops and restaurants is adjacent to Kyoto Station and the hotel. The Cube, Porta, Kyoto Tower and Kyoto-Yodobashi shopping malls are also just a stone's throw away. I found the Granvia rooms well-appointed, with a generous range of amenities including an excellent make-up remover and facial cleanser, all of which are replenished daily. The heated toilet seat kept me warm in the cold of winter and the fascinating bidet functions never failed to tickle my funny bone! The beds were comfortable and for some reason looking out of the bay window at the trains and passengers moving silently down below had an almost hypnotic calming effect. To ensure an early morning start every day, we ordered room service on several mornings, and breakfast - whether continental, American or Japanese - was always delicious and impeccably presented on a linen-draped trolley by a professional service staff. The restaurants at the hotel serve a range of cuisines - French, Italian, Chinese and Japanese - and a few of them are recommended eateries in Kyoto. Ukihashi Japanese Restaurant deserves special mention for its mouth-watering value-for-money Kyo-kaiseki meals (when in Kyoto, at least one meal has to be the famed Kyo-kaiseki!). Also deserving mention are the hotel's English-speaking concierge staff who were extremely attentive, helpful, patient and resourceful, expertly offering excellent recommendations and handling all kinds of requests from us. The hotel also has a sizeable indoor swimming pool and gym but alas, we were too busy to try these out. While some would say the Granvia room rates are slightly pricey, we found the standard rooms more than sufficient for our needs. Overall, given the hotel's proximity to Kyoto train station, I would recommend it especially to first-time visitors to Kyoto. But even seasoned travellers are likely to come back again and again for its excellent location, comfortable rooms, tasty meals and warm hospitality. There is really no reason why I should choose any other hotel should I return to Kyoto again.

Room Tip: Rooms are on the 7th to 15th floors. For a great view, choose a higher floor, if possible.
See more room tips
  • Stayed February 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank SavvyGlobetrotter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria, Canada
Level Contributor
56 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
3 of 5 bubbles Reviewed February 8, 2013

This hotel is very expensive but provides roomy accommodation. Besides a very few amenities, it is just another very nice Western hotel. If you come to Kyoto expecting those delightful surprises that Japan is famous for, don't choose this hotel. No welcome tea, no little cakes waiting in the room, no artful box of Japanese-style bathroom clothes. And after paying a ransom (our room was over $300 per night for something I would expect to encounter in Chicago) everything, and I mean EVERYTHING, is extra-billed. There's over 10$ to use the pool, 3$ for the brew-it-yourself coffee and tea in the room, and no complimentary breakfast. I am sorry to have to whine about this but I hate gouging. In a country that is famed for its hospitality and where most urban hotels take pleasure in surprising guests with little favours or a charming onsen or lovely traditional breakfast, all as part of the price, this place falls well beneath the bar for value. If you want a very nice U.S. hotel room, this is the place for you, but if you are after Japan when you've come all this way, stay somewhere that enjoys treating you as a special guest.

  • Stayed February 2013, traveled with friends
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
5 Thank squash
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level Contributor
191 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
4 of 5 bubbles Reviewed February 4, 2013

If you want somewhere central in Kyoto and are prepared to pay a bit extra then this is a great choice. The overall service is above average and very slick. Only compaint is that the main bar does not cater for non smokers - they ask you when you go in and then seat you in a very smokey bar - about time Japan got into line with all modern cities and barred smoking in Bars & restaurants

Room Tip: Ask for a room nearer elevators otherwise you could have a very long walk
See more room tips
  • Stayed January 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank WerdnerR302
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
141 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 bubbles Reviewed February 1, 2013 via mobile

Great hotel, very modern, comfortable beds if a little short.loved the heated bathroom seat. Choice of resturants is great the tempura was superb. Good selection at breakfast everything from fish to pancakes. Bar prices a bit expensive but good choice. Easy to get to anywhere in Kyoto from the hotel. Had a great stay.

Stayed November 2012, traveled on business
Helpful?
1 Thank Andrew R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
21 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed February 1, 2013

We stayed here at the end of January. Overall the hotel was good. Good sized, clean and quiet rooms, plus convenient location above Kyoto Station which is very handy for exploring the city.

My only complaint was the concierge service. We asked advice on a restaurant for our last night in Kyoto and were sent to one of the worst restaurants I've been to for a long time. No atmosphere, strip lighting and overlooked food. Not a great end to our holiday! I'll do my own research next time.

  • Stayed January 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank JESUK74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Granvia Kyoto

Property: Hotel Granvia Kyoto
Address: Shiokojisagaru, Karasumadori, Shimogyo-ku | JR Kyoto Station Central Gate, Kyoto 600-8216, Kyoto Prefecture
Location: Japan > Kinki > Kyoto Prefecture > Kyoto > Shimogyo-ku
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #14 of 363 Hotels / Ryokan in Kyoto
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Hotel Granvia Kyoto 4.5*
Number of rooms: 535
Official Description (provided by the hotel):
Beautiful 15-story hotel atop Kyoto Station - Broadband connection in all guest and banquet rooms - Easy access to Kansai Airport. ... more   less 
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