My wife, daughter and I stayed there for one night last year during summer. I was born in Kobe and had not been back for 41 years. The 1995 Hanshin Earthquake certainly changed the city.
The hotel, like many found in Japan is efficient and staffed with capable and language savvy front desk staff. I speak Japanese (Kansai-ben) so language is never a problem.
We arrived into Kansai airport early in the morning therefore arrived at the hotel far too early to check-in. We asked but they politely refused, which is fair enough. They accepted our large suitcases for storage until check-in time. When we checked out the next morning, front desk staff happily accepted our large suitcases for futher storage until the next day afternnon as we planned to travel to Kyoto and stay the night there, then come back to Kobe and pick up the bags late in the afternoon to catch our flight from Osaka. This service we appreciated very much.
The rooms were small but neat and tidy. The bathroom/toilet is just as another reviewer srg91 described quite succinctly as "an airplane bathroom with a shower in it". The hotel is well serviced and is comfortable enough for those who's main aim is to get out and see the sites and treat the hotel simply as a place to crash at night.
I would definitely stay there again due to it's central location. A curry house two doors down; MacDonalds around the corner; Motomachi train station across the road; Motomachi covered shopping centre around the corner and down an alley; Daimaru department store just futher down from there; Sannomiya train station 10 mins walk away; only a brief taxi ride to Meriken Park, Mosaic shopping and activity centre. You don't need to stray too far from this hotel to fill your visit with food, shopping, and activities.
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