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“'The' business hotel on Rokko Island”

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Kobe Bay Sheraton Hotel and Towers
Ranked #7 of 117 Hotels / Ryokan in Kobe
Certificate of Excellence
Singapore, Singapore
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“'The' business hotel on Rokko Island”
Reviewed July 9, 2014

As my office was right next to the hotel; the location was perfect. Otherwise, Rokko island is almost desolate at night post 8pm (have to head over to Sumiyoshi station to find people and restaurants). The hotel property itself is very good, a sprawling lobby and very good rooms, suited for business travel. Breakfast is good too, not extra-ordinary. I'd say if you have business on Rokko Island, stay here. For a leisure trip, look elsewhere.

  • Stayed August 2013, traveled on business
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank incognito6174
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager632013, Manager at Kobe Bay Sheraton Hotel and Towers, responded to this review, July 13, 2014
Thank you for choosing Kobe Bay Sheraton Hotel&Towers for your recent stay.Also, we appreciate for your valuable feedback.We have made a large-scale innovation like new shops, club lounge, guest rooms, and spa which is 100% natural hot spring. We certainly hope we will have the opportunity to serve you again on your next visit to Kobe.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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822 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Singapore, Singapore
Level Contributor
251 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 265 helpful votes
Reviewed July 4, 2014

I stayed here in January for business and I reviewed it on tripadvisor, stating that I would not be back if not for business. So when my husband (who is a SPG Gold member) decided to book this hotel for a night, for our family trip to Kobe, you can imagined my disapproval.

Anyway, my husband always get his way, so I just went ahead with his plan, although I did try to warn him many times that Rokko Island is extremely boring.

In January when I visited, I sulked big time because there was no wifi in the room and guess what!? Wifi is now available in the comfort of our room and the speed is pretty fast too!

And there is a newly opened onsen spa on the 3rd floor of the hotel; we were given 4 complimentary entries (2 for my husband and I, 2 for our young children), it was such a pleasant surprise. Not sure if this was only extended to SPG Gold members or all hotel guests. Anyway, I really have to thank the hotel for the lovely gesture, this will certainly get us coming back!

We visited the onsen spa that evening and it was a pure enjoyment. The surrounding and the ambience of the spa was very zen and the features of the spa looks very traditional, yet very welcoming. I had the most relaxing evening soaking in the onsen with my daughter. And my husband and son also had their best bonding moment together in the onsen.

In the end, visiting Kobe Bay Sheraton Hotel and Towers was one of the best decision my husband made throughout our 9 days trip in Japan.

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cheong C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager632013, Manager at Kobe Bay Sheraton Hotel and Towers, responded to this review, July 6, 2014
Thank you for choosing Kobe Bay Sheraton Hotel&Towers for your recent stay.Also, we appreciate for your valuable feedback.We have made a large-scale innovation like new shops, club lounge, guest rooms, and spa which is 100% natural hot spring. You can feel Japanese traditional culture called "Omotenashi" when you stay in our Hotel.We certainly hope we will have the opportunity to serve you again on your next visit to Kobe.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed July 2, 2014

We chose this over the clutch of hotels in Sannomiya because we like to have some quietness and space after a day of activities. Located in the planned satellite town of Rokku Island, it's connected to the main train lines by a monorail, with a station just next to the hotel and a covered connection between them. That makes it quite easy to get to downtown Sannomiya without having to stay in the bustle of it. We chose a premium room on the preferred guest floor because we wanted a bit more space, and were quite happy with the no-nonsense setup plus the usual mod-cons of high-speed wifi, satellite news channel in English and a view of the square dotted with young people on weekend photoshoots in the plaza. We were on a non-smoking floor, which was important to us. Concierge and front desk services were excellent, offering on request useful info on sightseeing destinations. A big boon was the direct coach service to KIX airport. Tickets can be bought from a machine at the ground floor foyer of the hotel. We left our luggage with the hotel after check-out to do some last bit of sightseeing before catching a night flight home. It was a nice touch that the concierge brought our luggage to the bus stand on the time for our hour's coach ride to KIX without any prior request. The hotel is two stops away from the sake brewery area on the monorail. From the breweries, we opted for a brisk walk of 45 minutes via the Rokko Bridge to return to the hotel. Nice view on the way. Can't comment on the hotel breakfast as we didn't arrange for that. There are a few Family Marts near the hotel, which was good for our preferred breakfast of juice, yoghurt and fruit.

  • Stayed May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lalangm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager632013, Manager at Kobe Bay Sheraton Hotel and Towers, responded to this review, July 6, 2014
Thank you for choosing Kobe Bay Sheraton Hotel&Towers for your recent stay.Also, we appreciate for your valuable feedback.We have made a large-scale innovation like new shops, club lounge, guest rooms, and spa which is 100% natural hot spring. We certainly hope we will have the opportunity to serve you again on your next visit to Kobe.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cincinnati, Ohio
Level Contributor
74 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed June 25, 2014

The Sheraton Kobe Bay is a business Hotel with a normal Standard.
Quiet, peaceful and clean
Rooms showing the age
Competent and well trained staff
Wifi access
(Need to pay) high frequency shuttle bus to Sannomiya & Shin Kobe
Next to the hotel local metro train

  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank angelak900
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager632013, Manager at Kobe Bay Sheraton Hotel and Towers, responded to this review, June 29, 2014
Thank you for choosing Kobe Bay Sheraton Hotel&Towers for your recent stay.Also, we appreciate for your valuable feedback.We have made a large-scale innovation like new shops, club lounge, guest rooms, and spa which is 100% natural hot spring. We certainly hope we will have the opportunity to serve you again on your next visit to Kobe.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
96 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed May 25, 2014

Good: Service was polite and helpful, but then you're in Japan, not Hong Kong - so people tend to be nicer! Beds very comfy
Bad: No English TV except BBC
Ugly: the breakfast is a rip off for US$25.00, coffee is shockingly awful, and the buffet is the same every single meal - each item is the same and in the same place, makes it a bit freaky to think either the chef is non-chef or the food is prepared weeks in advance, something like the movie selection in an airplane that only changes on a monthly basis.

Room Tip: Stay in Sannomiya, it costs US$30.00 to come to Rokko Island by cab, not worth staying here at all.
See more room tips
  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Stuti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager632013, Manager at Kobe Bay Sheraton Hotel and Towers, responded to this review, May 26, 2014
Thank you for choosing Kobe Bay Sheraton Hotel & Towers for your recent stay. Also, thank you for your valuable feed-back. We really regret to know that we were not able to exceed your expectations.Your comments will provide us with the opportunity to improve our level of services.
We certainly hope we are able to welcome you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Japan
Level Contributor
150 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
Reviewed May 12, 2014 via mobile

Stayed here because we found a good deal for a room on the Executive floors.Doubles seem to face toward the water whereas the twins face the mountains and the impressive night views.
With a room on the club floor you get access to the club lounge at any time of the day.The choices are limited to hot and cold drinks and some simple snacks except for between 5 - 7 when there s the chance to help yourself to wine,cocktails and varied foodstuffs.Wine and beer are available from 7-11 also with snack foods.
The room was clean and comfortable but the water view is actually a view over buildings down to the waterfront in the distance.
Staying in an Club floor room allows you to use the leisure facilities for free and the wonderful new spa is free to all guests for the next few months at least.
The bus from Sannomiya station is not a hotel shuttle but an ordinary bus service that stops and picks up from the hotel.
As others have mentioned this hotel is far away from the main areas in Kobe and the area around the hotel is almost like a ghost town at night.There are a few eating options near the hotel but they all seemed to close very early (No.5 offered some Kobe beef options at a reasonable price and seemed to stay open later)
All in all a good option if you wish to spend your time relaxing in the hotel and want to use the leisure and spa facilities.The Club floor rooms are good value for money because of the added extras.

Stayed May 2014, traveled as a couple
Helpful?
2 Thank aichii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager632013, Manager at Kobe Bay Sheraton Hotel and Towers, responded to this review, May 13, 2014
Thank you for choosing Kobe Bay Sheraton Hotel&Towers for your recent stay.Also, we appreciate for your valuable feedback.We have made a large-scale innovation like new shops, club lounge, guest rooms, and spa which is 100% natural hot spring. We certainly hope we will have the opportunity to serve you again on your next visit to Kobe.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Savannah, Georgia
Level Contributor
99 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed April 22, 2014

Considering the price, I can't say much. But I will.

The room is quite outdated although the bathroom has been updated nicely. Staff was pleasant but not overly helpful. I ate dinner at the wine bar which was perfect for me and the bartender was lovely. I was not happy with the breakfast which was around 2,500 yen and didn't include choices of tea. Food available was not great and not replenished often. I was disappointed that although I am SPG gold, I wasn't extended any of the usual benefits. Location is great if you need to be on the island.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank El H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager632013, Manager at Kobe Bay Sheraton Hotel and Towers, responded to this review, April 22, 2014
Thank you for choosing Kobe Bay Sheraton Hotel & Towers for your recent stay. Also, we appriciate fou your valuable feedback. We really regret to know that we were not able to exceed your expectations. Your comments will provide us with the opportunity to improve our level of services.Now, we are performing large-scale renovation like Onsen(spa) and club lounge to provide more comfortable time. We hope we will have the oppotunity to serve you again on your next visit to Kobe.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Kobe Bay Sheraton Hotel and Towers

Property: Kobe Bay Sheraton Hotel and Towers
Address: 2-13 Koyo-cho Naka, Higashinada-ku, Kobe 658-0032, Hyogo Prefecture
Location: Japan > Kinki > Hyogo Prefecture > Kobe > Island Center Station , Island Kitaguchi Station
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotel in Kobe
#8 Business Hotel in Kobe
#13 Family Hotel in Kobe
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Kobe Bay Sheraton Hotel and Towers 4*
Number of rooms: 276
Official Description (provided by the hotel):
Parking: 201 ... more   less 
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Also Known As:
Kobe Bay Sheraton Hotel
Sheraton Kobe
Kobe Sheraton

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