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TJRTravel
Saint Paul, Minnesota

Outstanding!

Review of Oriental Hotel
5.0 of 5 bubblesReviewed May 28, 2019
This hotel is well worth it. Get the executive level and enjoy the breakfast and the items in the minibar without additional cost. Excellent location, service, amenities and food. We enjoyed welcome drinks on at the terrace bar and had lunch at medium rare (kobe beef) overlooking the harbor. It was amazing. What a gem.
Date of stay: May 2019
Trip type: Traveled as a couple
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
OmotenashiHotelsKobe, Guest Relations Manager at Oriental Hotel, responded to this review
Responded Jun 7, 2019
Dear TJRTravel,

We thoroughly agree with your recommendation of our Executive level rooms! Complimentary mini bar as well as "Welcome Drink" at our bar J.W.Hart is just one of the many ways to enjoy Kobe. As Ive said many times here on TripAdvisor, our steakhouse Medium Rare is our hidden gem here at Oriental Hotel. What it lacks in size, it more than makes up for in quality and of course the ocean view. We are glad to hear you had the chance to experience it first hand. Thank you again for your comment and we hope to have you back again some day.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed May 7, 2019

My family spend 4 nights at this hotel during our spring break. In short, this will be our choice of hotel to stay in Kobe from now on. The hotel room, service, attention to details were one of the best I have experienced. We had 5 year old son with us and they provided him with small slippers - same color same material as ones they provided for adult guest!! All drinks including beer and sake in mini refrigerator were free! And if you are shopping at Louis Vuitton store (located just out side of hotel first floor), they will deliver your newly acquired bags to the room for free. And if you need to purchase a Lamborghini to drive around in Kobe, the dealership is just around a corner as well.

Room tip: I recommend rooms in high floors - great view of Kobe (mountain or port - your choice)
Date of stay: April 2019
  • Trip type: Traveled with family
    • Value
    • Rooms
    • Service
2  Thank 430kazus
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
OmotenashiHotelsKobe, Guest Relations Manager at Oriental Hotel, responded to this reviewResponded June 6, 2019

Dear 430kazus,

Thank you for taking the time to share your experience with us here on TripAdvisor.
We are pleased to hear that you and your family thoroughly enjoyed your stay with us while in Kobe and we look forward to your next visit and those thereafter. We will continue to do what we can to ensure each and every guest has the best possible experience while staying with us. Thank you once again for your comment and we hope you have a great day.

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Reviewed May 4, 2019

Well located hotel in Kobe very close to many attractions including the harbor. Nicely decorated rooms. Breakfast buffet is very nice as well. Service is simply excellent. Michiru Kikkawa located in the first floor really stood out with excellent service at arrival and departure. Highly recommend this hotel for anyone visiting Kobe.

Date of stay: April 2019
  • Trip type: Traveled on business
    • Value
    • Cleanliness
    • Service
1  Thank dadoc001
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
OmotenashiHotelsKobe, Guest Relations Manager at Oriental Hotel, responded to this reviewResponded June 6, 2019

Dear dadoc001,

We are always honored to receive a stamp of recommendation from our guests. We are very happy to hear that you enjoyed your stay with us and were able to enjoy Kobe properly. We will make sure to relay your kind words to Ms. Michiru as Im sure she will be moved to hear them. Thank you again and we look forward to your next visit.

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Reviewed April 16, 2019 via mobile

A beautiful hotel with everything you could wish for. From a lovely entrance, stunning views from the bar area, fantastic breakfast buffet and not to forget the toiletries which were beautifully presented in a drawer. The room itself was so comfortable I did not want to leave. A separate bathroom and toilet (with heated seat), the list goes on. I guess the only thing I found annoying was the lighting was a tad too dark but considering everything else was perfect this was just a minor thing. I would definitely recommend this establishment to anyone wanting a luxurious hotel for their stay.

Date of stay: April 2019
Trip type: Traveled with friends
Thank Annwal
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
OmotenashiHotelsKobe, Guest Relations Manager at Oriental Hotel, responded to this reviewResponded April 23, 2019

Dear Annwal,

Thank you for sharing your experience with us and the TripAdvisor community. We are extremely pleased to hear that you enjoyed your stay with us and also strongly agree that heated seats are the way to go. I would also like to thank you for your honesty in regards to our room lighting. This is a point of discussion and we are looking for ways to shine a little light on the situation while keeping the calm and relaxing atmosphere everyone loves.
We thank you for your recommendation and look forward to your next visit!

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Reviewed April 8, 2019 via mobile

I couldn’t imagine a better stay in Kobe. From the service to the location to the food, everything was great. The Tepanyakai restaurant was amazing with a great view, the bar and bartenders were fantastic, and the room was very luxurious and spacious after coming from Tokyo. Don’t even second guess it, just book it. 👍

Date of stay: May 2018
Trip type: Traveled as a couple
Thank theodoreb85
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
OmotenashiHotelsKobe, お客様担当マネージャー at Oriental Hotel, responded to this reviewResponded April 29, 2019

Dear thoedoreb85,

We love your last phrase so much, we might end up stealing it (borrowing it)!

Thank you for your glowing review as we are thrilled to hear that your stay was truly "amazing".

We hope that you find the time to visit us again in the future and we promise to do our best to one-up your last stay.

Have a great day!

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Reviewed March 23, 2019

I recommend this hotel!!This hotel is very clean. The things most like is amenity set!! It's very cool design. And also good location.The room is very relaxable, very quiet. This hotel was worth the price.

Date of stay: March 2019
  • Trip type: Traveled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Cristinamar655
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
OmotenashiHotelsKobe, Guest Relations Manager at Oriental Hotel, responded to this reviewResponded March 26, 2019

Dear Cristinamar655,

Thank you for your kind words and review of our property here on TripAdvisor.
We are extremely pleased to hear that you enjoyed your stay with us and that it left a lasting expression. We will continue to do our very best to ensure that your next stay is just as good as your first!

Thank you again for your comment and we look forward to your next visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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