My boyfriend and I stayed here in August and we had an extremely pleasant time. Our overall experience was excellent, with absolutely nothing to complain about. The service we received was unbelivably good. Like my title, they redefine going above and beyond in terms of service.
The hotel is located not too far from Sonnomiya station, the main hub of trains in Kobe. It's about a 5-10 minutes walk. There is also a Kobe city loop bus stop about 2 minutes away. The hotel is close to some shops and features a few restaurants in the establishment.
The hotel has a really long history. But I think it either underwent renovation or switched managemenr three years ago. The decor is very modern and sleek while retaining its Japanese spirit. Our room was just beautiful. It looked like a page out of an interior design magazine. Having come from a pretty outdated hotel in Kyoto, Oriental Hotel was a much appreciated change. The bed was comfortable and the shower was the overhead kind and it was amazing.
Now, onto the service. We got to the hotel early, our room wasn't ready yet. We checked in, left our bags. The whole
time the front desk lady was perfectly polite and genuinely nice. She asked if I wanted a map, she gave me 3 maps and pointed out where we were and what places we should check out and the way to get to them. We went back downstairs, asked the guy outside where the city loop bus stop was, that'
s when he started walking us to the bus stop, which was a few minutes away. He could have easily told us where to turn, but he led us all the way to the stop, wished us a good day and then walked all the way back to the hotel. I have stayed in pricier hotels before, many in Japan, I have never received that kind of service and attention before! We later returned to the hotel before our check-in time and they still let us check in 3 hours early.
I would give Oriental Hotel Kobe 6 stars if I could. I strongly recommened this hotel! I don't think I would even consider staying anywhere else if I am ever in Kobe again.
P.S. We opted for the check in at 6 pm, check out at 11 am plan, which I believe saved us about 40 - 50 dollars. But like I said, they let us check in at 3. It can be a very good deal if you don't plan to spend the day in your hotel room.
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