Before we got into the room, we saw the first surprise: the stairs leading to the second floor were EXTREMELY steep. In general terms, the whole building needs a refurbishment: from the decoration and furniture, you would say that everything dates from the early 70's.
The room we stayed at was extremely tiny, we were two people carrying each of us one piece of lugagge ( the ones you can travel with on an airpline cabin) and there was not enough room. In addition there was not neither a cushion on the floor to sit on. I have been in some others ryokans across Japan and Sansui is by far the smallest one.
In the room there was a built-in wardrobe exactly the same size of a 42 inches tv. Nevertheless we couldn't put anything in it, since said wardrobe was already packed with a bunch of duvets, bed clothing... which someone from the ryokan management had stored in there. So, I came to the conclusion that at least this room (no 205) had to be basically the store room of the ryokan.
The smell of the room was really unpleasant, and this was likely to come either the dust on the bed clothing stored in the wardrobe or from the humidity in the room. The thing is that this problem with the smell didn't seem to go unnoticed by the staff at the ryokan: when we first got into the room the window was fully open. Our second day there, when we came back to the the room after the whole day doing some sightseeing, the window was already. Nevertheless, the smell was still unbearable.
The internet connection didnt work during our first day, and this was really disappointing. It is also fair to say that, after our complaint, the internet connection was fixed the day after.
One of the walls of the room had several plugs, and there were up to three loose cables hanging from the hugs which literally were right by the sheets of my futon-style mattress.
Last, we were told that payment by visa was accepted (the ryokan management replied to my email in which I asked this only... 10 days later), but the owner kept insisting in paying cash. Finally we managed to pay by Visa card.
Regarding the bathroom, on the second floor there was two w.c (men/women) and two sinks, the latter were placed at the end of the corridor without a wall, a door or just a curtain. On the first floor there was the "shower room".
All in all this has been the most disappointing experience that I ever had in Japan. I have been in several ryokans across Japan, and this clearly shouldnt even been deserve such status. If by ryokan you understand an option for accommodation which is cosy and with a certain level of charm, this place is not your option. Running a business in the hospitality industry should be much more than swapping credit cards from your customers (if you are lucky enough to be allowed to pay by card) and offering poor service (or simply no-service) in exchange
- Official Description (provided by the hotel):
- Sansui Ryokan, a reasonable and small Japanese style inn with warm service, is located in the center of Hiroshima city.Convenient for sightseeing to World Heritage sites, the Atomic Bomb Dome, ltsukushima Shrine in Miyajima, and Hiroshima Castle.Only 5 minutes walk to the Atomic Bomb Dome and the Peace Memorial Museum in the Peace Memorial Park.Also easy access to Miyajima (Itsukushima) - one of The Three Views of Japan, and Hiroshima Castle by streetcars. Sansui Ryokan arranges Japanese culture seminars occasionally.We invite professional instructors and they hold culture seminars, such as "Japanese calligraphy (Shodou)", "Tea ceremony (Sadou)" and "Japanese Dance (Nihon Buyo)" ... more less
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