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“Extremelly disappointing”

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Ryokan Sansui Hiroshima
Ranked #38 of 123 Hotels / Ryokan in Hiroshima
Reviewed September 1, 2012

Before we got into the room, we saw the first surprise: the stairs leading to the second floor were EXTREMELY steep. In general terms, the  whole building needs  a refurbishment: from the decoration and furniture, you would say that everything dates from the early 70's. 
The room we stayed at was extremely tiny, we were two people carrying each of us one piece of lugagge ( the ones you can travel with on an airpline cabin) and there was not enough room. In addition there was not neither a cushion on the floor to sit on. I have been in some others ryokans across Japan and Sansui is by far the smallest one.
In the room there was a built-in wardrobe exactly the same size of a 42 inches tv. Nevertheless  we couldn't put anything in it, since said wardrobe was already packed with a bunch of duvets, bed clothing... which someone from the ryokan management had stored in there. So, I came to the conclusion that at least this room (no 205) had to be basically the store room of the  ryokan.
The smell of the room was really unpleasant, and this was likely to come either the dust on the bed clothing stored in the wardrobe or from the humidity in the room. The thing is that this problem with the smell didn't seem to go unnoticed by the staff at the ryokan: when we first got into the room the window was fully open. Our second day there, when we  came back to the the room after the whole day doing some sightseeing, the window was already. Nevertheless, the smell was still unbearable.
The internet connection didnt work during our first day, and this was really disappointing. It is also fair to say that, after our complaint, the internet connection was fixed the day after.
One of the walls of the room had several plugs, and there were up to three loose cables hanging from the hugs which literally were right by the sheets of my futon-style mattress.
Last, we were told that payment by visa was accepted (the ryokan management replied to my email in which I asked this only... 10 days later), but the owner kept insisting in paying cash. Finally we managed to pay by Visa card.
Regarding the bathroom, on the second floor there was two w.c (men/women) and two sinks, the latter were placed at the end of the corridor without a wall, a door or just a curtain. On the first floor there was the "shower room".
All in all this has been the most disappointing experience that I ever had in Japan.  I have been in several ryokans across Japan, and this clearly shouldnt even been deserve such status. If by ryokan you understand an option for accommodation which is cosy and with a certain level of charm, this place is not your option. Running a business in the hospitality industry should be much more than swapping credit cards from your customers (if you are lucky enough to be allowed to pay by card) and offering poor service (or simply no-service) in exchange

  • Stayed: August 2012, traveled with friends
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3  Thank 78david
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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64 - 70 of 123 reviews

Reviewed August 17, 2012

This is an small amd beautiful ryokan, only a few minutes walking to the Peace Park. The owner it's an extremely kind old women, who talks very fast (my english it's not very good and was difficult to me to understand what she was saying) but helps us in everything. At the arriving, she gives us a city map and mark the most interesting locations and the way to arrive to it. The rooms are small but comfortables. And when we leave the room, she takes us a picture amb copy!

  • Stayed: August 2012, traveled as a couple
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Thank Crisape
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 8, 2012

The owner is very kind. On our day out, we tried to catch a tram at 8:30 and it absolutely could not be done- rush hour packed tram after tram so that we could not get on with our luggage. We trudged back to her and she called a taxi, waited for it with us in the entranceway and gave us fans to cool ourselves. Sure, the room was tiny, but the futons were comfortable and thick and what else do you really need. A good room for the price in this city. More details are available at my blog: http://worldcindy.blogspot.com if anyone wants pictures and the full
report.

  • Stayed: July 2012, traveled with family
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1  Thank DrCindy87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 3, 2012

This little ryokan is very budget and backpackery. We were in a TINY room up a very steep set of stairs and the two toilets and two sinks at the end of the hall was shared by everyone staying in the inn. The shower is a separate room downstairs - that was pretty nice actually but I always felt lucky not to find a line of people waiting dorm-room style for the shower. We didn't pay extra for the breakfast. The best thing about the hotel was the free and strong wifi signal in our room. The location is pretty good and we were able to walk to the Peace Park easily and figure out the tram system with no problems. The innkeeper was very sweet - took our picture and gave us a print out and little rice scoop as a parting gift the day we left. Even so, not sure I would stay here again given how small the room was and the bathroom situation.

  • Stayed: April 2012, traveled with family
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2  Thank AJoyce01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 31, 2012

Very easy to get to from Hiroshima station. Good location for access to the Peace Park and the Atomic Dome. Very friendly service.

  • Stayed: May 2012, traveled solo
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Thank Janice B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 25, 2012

My wife & I only stayed a night here but found the host very helpful and friendly. Like many reviewers have noted, her English is limited but enough to help you understand how to get around Hiroshima or Miyajima and places to eat.

There's no ensuite bathroom but there're shared toilets on the same floor as the rooms. The bath is downstairs. The place is spotless and our room have 2 folded up futons on tatami mats. It's very simple Japanese style. The stairs up to the rooms are quite steep, so if your knees are not good, perhaps something to consider.

The location of the ryokan is good. The tram (streetcar as they call it in Hiroshima) stop is only a couple of minutes walk away and the trams are very frequent, going either to Hiroshima dome, station, town (Hondori street) or to Miyajima (you should really change to a train mid-way as the tram will take more time, but that's another story).

Coming from Hiroshima station, it's one tram ride which takes about 20 minutes, from memory. From the ryokan, it is about 10-15 minutes easy walk to the Peace Park and the museum. From there you can make your way to the Atomic Dome, which is at the other end of the Peace Park.

There are food places near the ryokan but we didn't end up eating near there.

Overall, a basic traditional ryokan experience at an affordable price.

  • Stayed: May 2012, traveled as a couple
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1  Thank PaulofSydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 7, 2012

We stayed just one night in March 2012 but could easily have stayed a few more. Really liked this Ryokan, especially the Owners, very friendly, kind and helpful people.
The room was a good size, spotlessly clean, has tatami and futon bedding, tv, tea-making facilities etc. All in all very comfortable. Wifi also in the room.
Shared bathroom with japanese tub for soaking in at night.
The Lady who runs the Ryokan has all info needed for a day trip to Miyajima (highly recommended!!) and for visiting Hiroshima itself.
Sansui Ryokan is less than a 2min walk from the tram so its very easy to get there directly from the train station (Line 2). You can also continue on from their tram stop to get the JR Train to Miyajima, just ask the Lady.
Very good bikes for rent at the Ryokan, an excellent way to see Hiroshima in one day.
Stop by La Cordobesa tapas bar on the corner, beside the tram lime, for a chat with some very friendly locals!!
Great price for a stay at a ryokan and we will definitely stay there again if in Hiroshima in the future.

  • Stayed: March 2012, traveled as a couple
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2  Thank MIguelitoDublin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ryokan Sansui Hiroshima

Address: 4-16, Koami-cho Naka-Ku, Hiroshima 730-0855, Hiroshima Prefecture
Phone Number:
Location: Japan > Chugoku > Hiroshima Prefecture > Hiroshima
Amenities:
Free High Speed Internet ( WiFi )
Hotel Style:
Ranked #38 of 123 Hotels / Ryokan in Hiroshima
Price Range: $77 - $110 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Ryokan Sansui Hiroshima 2.5*
Number of rooms: 6
Official Description (provided by the hotel):
Sansui Ryokan, a reasonable and small Japanese style inn with warm service, is located in the center of Hiroshima city.Convenient for sightseeing to World Heritage sites, the Atomic Bomb Dome, ltsukushima Shrine in Miyajima, and Hiroshima Castle.Only 5 minutes walk to the Atomic Bomb Dome and the Peace Memorial Museum in the Peace Memorial Park.Also easy access to Miyajima (Itsukushima) - one of The Three Views of Japan, and Hiroshima Castle by streetcars. Sansui Ryokan arranges Japanese culture seminars occasionally.We invite professional instructors and they hold culture seminars, such as "Japanese calligraphy (Shodou)", "Tea ceremony (Sadou)" and "Japanese Dance (Nihon Buyo)" ... more   less 
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