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Hiroshima
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All reviews great location the peace memorial park walking distance bath salts room upgrade miyajima island minute walk fukuro machi tram stop main shopping good size the club lounge japanese breakfast atomic bomb dome checking in room size is booked a club room
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Reviewed 4 weeks ago

Stayed in January with a family of 5 in 2 adjoining rooms as no larger rooms available to accommodate family of 5 which is not unusual. Rooms were western style but were a little small. Beds were comfortable and rooms were quiet and offered a good sleep. Breakfast was not included but available at reasonable price and buffet offered a moderate number of western and Asian offerings. Went to to teppanyaki restaurant one night and it was very good and the staff were very friendly . The hotel itself is a little dated and could do with an upgrade. The location is very good within 19min walk of the Peace museum , next to the tramline and about a 2km from Hiroshima station . There is also a good pharmacy next door which ws handy as a couple of us had come down with a cold after a few days of skiing. Love Hiroshima and the close by Miyajima Island (although the famous tori is under renovations and shrouded in scaffolding which was a little disappointing). This is a decent base for exploring but a little expensive for a family when you need to book 2 rooms.

Date of stay: January 2020
    • Sleep Quality
    • Rooms
    • Service
Thank Steve01010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MY387, Front Manager at ANA Crowne Plaza Hiroshima, responded to this reviewResponded 4 weeks ago

Thank you for choosing to stay with us and for sharing your feedback.  
We sincerely apologize for not having met your expectations on this visit.
We are addressing the areas you highlight with the relevant departments internally in order to rectify the shortcomings.
If business or leisure brings you back to Hiroshima, it is our great pleasure for all our staff to welcome you again at ANA Crowne Plaza Hiroshima.
We hope your patronage to IHG remains the same in the future.

Yours Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 28, 2019 via mobile

I stayed in a club level room on the 21st floor. The room was comfortable and well appointed. The IHG Club benefits are this property we’re very worthwhile, with complimentary breakfasts and cocktail hour (complimentary drinks and appetizers) a welcome benefit.
The staff were very friendly and welcoming.
The hotel had 5 restaurants to choose from, but was also located within 5 minutes walk of a major shopping mall with plenty of dining choices.
The property was also very convenient to the Peace Memorial Park.

Date of stay: December 2019
Trip type: Traveled solo
Thank TsvTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MY387, Front Manager at ANA Crowne Plaza Hiroshima, responded to this reviewResponded December 29, 2019

Thank you for choosing to stay with us and for sharing your feedback.
We are very pleased to hear that you enjoyed your stay and that our service met your expectations.
We hope to have the opportunity of welcoming you back in the near future.

Yours Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 9, 2019 via mobile

We decided not to risk a second night because of the Typhoon. The concierge called our next hotel and booked us in an extra night early. This was a massive relief to us.
The room was small but the service was excellent. Hiroshima is beautiful.

Date of stay: October 2019
Trip type: Traveled as a couple
Thank 325paulf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MY387, Front Manager at ANA Crowne Plaza Hiroshima, responded to this reviewResponded December 14, 2019

Thank you for choosing to stay with us and for sharing your feedback.
We are very pleased to hear that you enjoyed your stay and that our service met your expectations.
We hope to have the opportunity of welcoming you back in the near future.

Yours Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 4, 2019 via mobile

Nice hotel which is near to the Peace Memorial Park. As a Platinum member, I even no need to show my passport and pay deposit upon check in. Can also select an item from mini bar. A very nice stay and definitely will recommend to my friends.

Date of stay: November 2019
Trip type: Traveled as a couple
Thank hhh2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MY387, Front Manager at ANA Crowne Plaza Hiroshima, responded to this reviewResponded December 5, 2019

Thank you for choosing to stay with us and for sharing your feedback.
We are very pleased to hear that you enjoyed your stay and that our service met your expectations.
We hope to have the opportunity of welcoming you back in the near future.

Yours Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 25, 2019

This is an old hotel that provides above average service (most times :-)) The breakfast staff at Fruitier Restaurant were excellent, very friendly and service oriented! Front Desk was good except for a rather burly older gent who did not really smile! Rooms were old style and needs an update especially the standard rooms. Overall, a good hotel in a great location about 1km from the Atomic Dome Memorial. Plenty of food, drinks, shopping and food nearby. I think staying here is better than near Hiroshima Train Station. Recommended if you are ok with the older style standard rooms.

Room tip: Get a renovated room but fire codes in Japan have limitations on the number of persons in a room. Most new room only allow 2 persons max.
Date of stay: November 2019
    • Rooms
    • Cleanliness
    • Service
Thank yhslo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MY387, Front Manager at ANA Crowne Plaza Hiroshima, responded to this reviewResponded November 27, 2019

Thank you for choosing to stay with us and for sharing your feedback.  
We sincerely apologize for not having met your expectations on this visit.
We are addressing the areas you highlight with the relevant departments internally in order to rectify the shortcomings.
We hope to have the opportunity to welcome you back in the future.

Yours Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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