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“Sheraton ahhhhhhh,”

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Sheraton Grand Hotel Hiroshima
Ranked #1 of 121 Hotels / Ryokan in Hiroshima
Certificate of Excellence
Toronto, Canada
Level Contributor
102 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
“Sheraton ahhhhhhh,”
Reviewed April 4, 2013

If you are going to Hiroshima just save the research and book in this two year old hotel. Service, location, accommodations are all top notch. Close to train station. Largest room I have stayed in during my trip to Japan.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 2012Toronto2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
宿泊部支配人, Front Office Manager at Sheraton Grand Hotel Hiroshima, responded to this review, April 4, 2013
Thank you very much for staying with us and posting the positve comments on Trip Advisor.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,731 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (236)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
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English first
Bangkok, Thailand
Level Contributor
82 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed April 2, 2013

Location-next door to Hiroshima station (Shinkansen side). Take the North exit and you'll see the hotel. Very convenient for train. Also easy for getting around Hiroshima by electric tram, but you need to walk to the south exit.
Hotel-new, tasteful decor, especially the lobby.
Staff-very polite, very attentive, very professional. No problem using English.
Room-probably one of the biggest hotel rooms in Japan. I had the king size room and the room and the bed are the same size as the ones in Sheraton in the USA. New and tasteful decor, very functional, very airy feel because of the huge window. They have everything you need but strangely no free WiFi, hard to comprehend 'cause this is not a cheap hotel room.
Breakfast-expensive and not worth it.
It's bit expensive but if you can afford to spoil yourself, it's worth the price. I would recommend it to everyone who want to spend just a day or two for Hiroshima peace park and Miyajima. More convenient than staying in the city center.

Room Tip: Any room should be ok, mine on the high floor got a very airy feel to it
See more room tips
  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank arayaBKK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
宿泊部支配人, Front Office Manager at Sheraton Grand Hotel Hiroshima, responded to this review, April 3, 2013
Thank you very much for staying with Sheraton Hiroshima. Our hotel is located just in front of JR station where travellar can easily access to major sightseeing place such as Miyajima, peace memorial park. We hope you come back again in near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Balneario Camboriu
Level Contributor
3 reviews
Reviewed April 1, 2013

Very good hotel, confortable room, a lot of space. Very close from the train station.
Staff very kind
On the other side of the station you can get the cable car to visit the peace memorial, and downtown.

  • Stayed March 2013, traveled on business
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank grlcastro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
宿泊部支配人, Front Office Manager at Sheraton Grand Hotel Hiroshima, responded to this review, April 3, 2013
Thank you very much for staying with us and gald to know that you have a pleasant stay. We hope you came back again in near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Petaluma, California
Level Contributor
635 reviews
164 hotel reviews
common_n_hotel_reviews_1bd8 270 helpful votes
Reviewed April 1, 2013

This is a newer Sheraton property right next to the train station. Could not be more convenient. The property itself is typical high-end Sheraton property, with the Club Lounge excellent. Everyone on the staff were helpful and friendly. The location is within walking distance to Zoom-Zoom stadium, home of the Hiroshima Carp, another fun thing to do. Highly recommended.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank pfefmeister
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
宿泊部支配人, Front Office Manager at Sheraton Grand Hotel Hiroshima, responded to this review, April 3, 2013
Thank you very much for psoting the positive comment which is highly apperciated.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guangzhou, China
Level Contributor
19 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed March 30, 2013 via mobile

Perfect location at the station and the tram hub. Very friendly staff. Rooms were very spacious and of a high standard. The station had great breakfast options before 2 big days of sightseeing. Highly recommend it for a stay in Hiroshima! Only annoyances - they charge for wifi and the pool (my son and his Dad had a great swim after a really long day at Miyajima, and it cost almost £20!!).

Stayed March 2013, traveled with family
Helpful?
Thank bg4777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
宿泊部支配人, Front Office Manager at Sheraton Grand Hotel Hiroshima, responded to this review, March 31, 2013
Thank you very much for posting the comments. We would be grateful if you give us this concession for Wifi charge and pool.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
163 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed March 24, 2013

As we traveled by Shinkansen, this was by far the easiest hotel to reach...just a few steps outside the station, with guilty glances at the waiting taxi queue. Lobby is on the 6th floor, and the rooms are even higher, which gave nice views on both sides. Breakfast buffet was ok, nothing to rave about.
I knew there would be a charge for the internet before I booked--a slightly unreasonable USD12 per day. But then I found out it was charged per device as well, and in our party of three with the phones and the iPads and the Kindles and laptops, it could have quickly reached the price of another room for the night. Not impressed, but other than that it was a pleasant stay.

  • Stayed March 2013, traveled with friends
    • Value
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Helpful?
1 Thank TawnyaSingapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
宿泊部支配人, Front Office Manager at Sheraton Grand Hotel Hiroshima, responded to this review, March 24, 2013
Thank you very much for staying with us and having the comments on Trip Advisor. We are going to charge only one time up to three devices without extra charges for one room. We hope you come back to stay again with us in in near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
196 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 185 helpful votes
Reviewed March 22, 2013

We spent 2 nights here and found the rooms to be lovely. This is a top class hotel, but I do not give it a 5 star rating for 2 reasons. Firstly, you have to pay for internet access which is a real annoyance of mine when you are paying top-end room rates. Secondly, the buffet looked great the first night when we didn't eat there but went in for a look, but the next it seemed to have seriously deteriorated. There didn't look to be as much western choices and it didn't seem as fresh. Maybe there was a change of chef that day or maybe our perception of it on the first night was wrong. We ate from the a la carte menu and the food was nice, but the drinks extremely expensive. Coca Cola for 800 yen!?? The room minibar coke was only 210 yen! We felt like we were being taken advantage of a little.
Come here for a lovely room, but don't pay over the odds for the extras. Nothing is included in the price here.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank snowybennett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
宿泊部支配人, Front Office Manager at Sheraton Grand Hotel Hiroshima, responded to this review, March 24, 2013
Thank you very much for staying with us and thank you for having brought your constructive criticism to light as I can promise this will not be a buffet quality of the future, and assure you of our commitment to take appropriate action
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Grand Hotel Hiroshima

Property: Sheraton Grand Hotel Hiroshima
Address: 12-1 Wakakusacho, Higashi-ku, Hiroshima 732-0053, Hiroshima Prefecture
Location: Japan > Chugoku > Hiroshima Prefecture > Hiroshima
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 121 Hotels / Ryokan in Hiroshima
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Grand Hotel Hiroshima 4*
Number of rooms: 238
Reservation Options:
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