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“great location” 5 of 5 stars
Review of Sheraton Grand Hotel Hiroshima

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Sheraton Grand Hotel Hiroshima
Ranked #1 of 124 Hotels / Ryokan in Hiroshima
Certificate of Excellence
Singapore, Singapore
Level Contributor
106 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
“great location”
5 of 5 stars Reviewed March 24, 2013

As we traveled by Shinkansen, this was by far the easiest hotel to reach...just a few steps outside the station, with guilty glances at the waiting taxi queue. Lobby is on the 6th floor, and the rooms are even higher, which gave nice views on both sides. Breakfast buffet was ok, nothing to rave about.
I knew there would be a charge for the internet before I booked--a slightly unreasonable USD12 per day. But then I found out it was charged per device as well, and in our party of three with the phones and the iPads and the Kindles and laptops, it could have quickly reached the price of another room for the night. Not impressed, but other than that it was a pleasant stay.

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank TawnyaSingapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
宿泊部支配人, Front Office Manager at Sheraton Grand Hotel Hiroshima, responded to this review, March 24, 2013
Thank you very much for staying with us and having the comments on Trip Advisor. We are going to charge only one time up to three devices without extra charges for one room. We hope you come back to stay again with us in in near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,403 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (199)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
London
Level Contributor
177 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 174 helpful votes
4 of 5 stars Reviewed March 22, 2013

We spent 2 nights here and found the rooms to be lovely. This is a top class hotel, but I do not give it a 5 star rating for 2 reasons. Firstly, you have to pay for internet access which is a real annoyance of mine when you are paying top-end room rates. Secondly, the buffet looked great the first night when we didn't eat there but went in for a look, but the next it seemed to have seriously deteriorated. There didn't look to be as much western choices and it didn't seem as fresh. Maybe there was a change of chef that day or maybe our perception of it on the first night was wrong. We ate from the a la carte menu and the food was nice, but the drinks extremely expensive. Coca Cola for 800 yen!?? The room minibar coke was only 210 yen! We felt like we were being taken advantage of a little.
Come here for a lovely room, but don't pay over the odds for the extras. Nothing is included in the price here.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank snowybennett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
宿泊部支配人, Front Office Manager at Sheraton Grand Hotel Hiroshima, responded to this review, March 24, 2013
Thank you very much for staying with us and thank you for having brought your constructive criticism to light as I can promise this will not be a buffet quality of the future, and assure you of our commitment to take appropriate action
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
singapore
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed March 14, 2013

If you're looking for stays in Hiroshima, look no further. This hotel has the service and comfort of a 5 Star hotel but price of a 2-3 star! The other one directly across is at least 50% more in room rates but look no better in luxurious term.

We went during winter and the weather was chilling in the evening. It was just a short dash from the train station back to the warmth of the hotel, greeted even more warmly by the concierge staff. It is situated right next to the JR/ Shinkansen station. Some say on the 'wrong' side but I think it's actually better - in a less clustered area but equally convenient. The rooms are big (37 sqm) and modern, clean and new, not mentioning nice view of sea and mountains. The wash basin & mirror are actually standalone from the bathroom and toilet (individual cubicle for latter two) which I like.

The lobby is on the 5th (or 6th) floor and if you're a SPG member, free cabled broadband in the room. WIFI at the lobby is free in any case, and some terminals (with free internet) across the lobby lounge for povidde for use.

Exceeded our expectation and hence highly recommended.

Room Tip: Ask for one on high floor and on the side which you could see the sea and a large scenery of the mou...
See more room tips
  • Stayed December 2012, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank dianneC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
宿泊部支配人, Front Office Manager at Sheraton Grand Hotel Hiroshima, responded to this review, March 17, 2013
Thank you very much for posting th ecomment and glad to know that you had a pleasant stay with us. We hope you come back again and enjoy Hiroshima stay in near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St Peter Port
Level Contributor
100 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed March 11, 2013

This hotel is the "wrong" side of Hiroshima Station. Good news and bad news. If you arrive by Shinkansen stay that side of the station. You can walk to it, even with heavy baggage. Right on the doorstep. It is the opposite side of the station for most of what Hiroshima has on offer. You need to walk underneath or through the JR station and use the tramway system to get about or, for the less adventurous, taxi. Tram 2 or 6 take you to the Peace Dome. 150Y to anywhere for adults.
The rooms are large by Japanese standards and Hiroshima prices are much less than Tokyo or Kyoto. Staff are very attentive indeed. Unusually, the barman (Mar 2013) is a Pole from Krakow married to a Japanese girl. Good chap. Excellent English for those who need it. Sheraton beds seem to be the best in any event and this one didn't disappoint and up to their superb standard. The breakfast was OK. Eggs to order etc, but whilst there was nothing wrong with it, I've enjoyed better in Japan?

  • Stayed March 2013, traveled with family
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank AustinAlford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
宿泊部支配人, Front Office Manager at Sheraton Grand Hotel Hiroshima, responded to this review, March 12, 2013
Thank you very much for staying with us. Our hotel located on the north side of JR Hiroshima Station and just 2 min. walking distance when you get out of station as you mentioned. Thank you for your feed back and hope to welcome you at Hiroshima Again in near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
90 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed March 9, 2013

This is an excellent Sheraton. It is adjacent to the Hiroshima Station. It is a long walk to the Peace Park and Museum but you can take a cab or tram instead of walking. Would stay there again for sure. You have to pay extra for wifi though which seems included everywhere else and I definitely take a star off for that. Come on Sheraton, cut it out.

  • Stayed March 2013, traveled solo
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank MDontherun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
宿泊部支配人, Front Office Manager at Sheraton Grand Hotel Hiroshima, responded to this review, March 10, 2013
Thank you very much for staing us and post the comment. We have reasonable plan which includes internet charges, so please reserve it for next stay. We hope to see you again at Sheraton Hiroshima in near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed February 21, 2013

I've stayed in some pretty nice hotels over the years and the Sheraton in Hiroshima would be right up there with the Park Hyatt in Tokyo as the one of the best in Japan in my opinion.
The rooms are beautifully set out and decorated, the beds are incredible and the location is second to none. Highly recommended.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank TheJash76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
宿泊部支配人, Front Office Manager at Sheraton Grand Hotel Hiroshima, responded to this review, February 23, 2013
Thank you very much for your comments, and glad to know that you have a pleasant stay with us. We hope to see you again soon. Until then, please take care.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lincoln, United Kingdom
Level Contributor
179 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 176 helpful votes
5 of 5 stars Reviewed February 19, 2013

Good reception and very comfortable quiet room with all mod cons. Beds very good with excellent linen and spotlessly clean.
Breakfast had excellent selection of both japanese and Western style food and. Well situated near to the JR station for arrival and departure and for exploring. Use the trams for Hiroshima Peace Park etc. Would recommend if wanting an easy to find, comfortable known hotel chain.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank donnison44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
宿泊部支配人, Front Office Manager at Sheraton Grand Hotel Hiroshima, responded to this review, February 21, 2013
Thank you very much for staying with us and gald to have the comment that you enjoyed Hiroshima stay wit us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Grand Hotel Hiroshima

Property: Sheraton Grand Hotel Hiroshima
Address: 12-1 Wakakusacho, Higashi-ku, Hiroshima 732-0053, Hiroshima Prefecture
Location: Japan > Chugoku > Hiroshima Prefecture > Hiroshima
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 124 Hotels / Ryokan in Hiroshima
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Grand Hotel Hiroshima 4*
Number of rooms: 238
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