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“Great hotel, excellent location”

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Sheraton Grand Hotel Hiroshima
Ranked #1 of 125 Hotels / Ryokan in Hiroshima
Certificate of Excellence
Reviewed October 29, 2012

A few steps from Shinkansen to this new, very clean hotel with really spacious rooms. Bathroom with walk-in shower and tub was a pleasant surprise. Great views over the city. City and Peace Park are easily reached by tram once you learn to use the underground passageway to the other side of the station. Breakfast was included in the price but we were missing some typical western breakfast items. We had a fully prepaid option but had problems at check-in, "pre-paid option is not in our system here in Japan". Finally all was sorted out but one clerk behind the counter asked me to complain to Tripadvisor as we were not the first guests facing the same problem.
We enjoyed our stay at the Sheraton and will definitely check their offerings if visiting Hiroshima.

Room Tip: Upper floors, great views
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  • Stayed: October 2012, traveled as a couple
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Thank Pobeda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,116 - 1,122 of 1,913 reviews

Reviewed October 27, 2012

We made a trip from Kyoto to Hiroshima using the Shinkansen and found the hotel without any problems, as it is right next to the station.

We booked a deluxe kingsize room for 3 nights and were pleased to find out it was a nice big room. Everything in the room is new, very clean and was nicely furnished. The view from the room was towards the front of the hotel, overlooking the station and was probably not as good as others have described. Better views may be available from other rooms.

Easy to explore the city on foot from the hotel, once we found out how to navigate the underground passageway beneath the station. This can be found in front of Café Danmark.

The Peace Park is a manageable distance on foot from the hotel. But some people may find it easier to use the trams.

Miyajima island is easy to get to from the station next to the hotel. We used a local train that took about 30 minutes to the ferry, using our JR Passes for the whole trip.

Breakfast was not included in our room rate, so we made use of SB and Café Danmark.

We didn’t use the restaurants in the hotel and managed find cheaper alternatives at the station or in the city.

The hotel offers free Wifi in the lobby, although you need a code from reception if using your own laptop.

Used the gym once during the stay and without any problems. It was well equipped, free and not very busy.

Really enjoyed the stay at the Sheraton and would definitely stay there again if visiting Hiroshima.

  • Stayed: September 2012, traveled as a couple
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Thank MarkAddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 25, 2012

We stayed as a couple for one day in Hiroshima. The hotel is located just next to the railway station where the Shinkansen arrives. The tram also leave just in front of the hotel.
Everything is new the room was nice furnished and had a large window overlooking the city with a view to the sea. The bathroom is sparated by a mirror, this gives the room more light and space.
We liked this hotel and will come back!

  • Stayed: October 2012, traveled as a couple
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Thank brucewife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 19, 2012

Brand new hotel, right beside the train station. We checked in, were upgraded, and got an amazing view of the baseball stadium. It was filling up, so we decided to see if we could get tickets. The concierge was very helpful, and we got amazing seats.

The following day we checked out, but left our bags as we were exploring the city. super easy to pick up, and hopped on the Shinkansen within minutes.

  • Stayed: October 2012, traveled with friends
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Thank tonkatsukare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 12, 2012

We were upgraded to the 21st floor (SPG) and was given a room with a king size bed with all new furniture and fancy shower and bathroom. Unlike the Sheraton Tokyo or Osaka, there is the "Link @ Sheraton" for those who do not travel with a computer. The staff is super friendly and the location is great for going to the Peace Park and taking the train the Miyigima.

  • Stayed: October 2012, traveled as a couple
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Thank LuckyTiger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 6, 2012

Hotel is located right next door to the Hiroshima JR Station. Close to all train, tram and bus services for Hiroshima and the surrounding area. A large shopping center is located on the opposite side of the station. The Peace Park is a 10 minute tram ride away. Al hotel facilities and service were first class - highly recommended.

Room Tip: Book in advance if you can.
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  • Stayed: September 2012, traveled with family
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Thank timess1990
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 3, 2012

This was the best hotel we had in Japan, very nice rooms, very friendly staff, excellent location. We tended to stay in hotels close to the central station which always helps to get around and this hotel practically is part of the station.

The room service food however was not great and they had the cheek to charge 1000 yen for delivery. Like one has an option. We had toasted cheese and ham sandwiches for my boys (11 and 8, a break from japanese!) and they came with orange and green bread which was a bit of an eye opener. My chicked burger was also pretty tragic. Moral: Don't get room service if you're after non-japanese food, I imagine their japanese stuff is good.

While you're here take the tram to the a-bomb building and peace park, there are some bits of the museum which are a bit shocking for kids but very sobering, and take the local train to Miyajima which is lovely (although I don't really get why the tori gate is so special)

In summary, I would definitely stay here again.

Room Tip: skip the hotel breakfast and get something from the bakery at the station (about 50m away), the shop...
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  • Stayed: October 2012, traveled with family
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Thank ianduncan_qld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Grand Hotel Hiroshima

Address: 12-1 Wakakusacho, Higashi-ku, Hiroshima 732-0053, Hiroshima Prefecture
Phone Number:
Location: Japan > Chugoku > Hiroshima Prefecture > Hiroshima
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 125 Hotels / Ryokan in Hiroshima
Price Range: $113 - $288 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Grand Hotel Hiroshima 4*
Number of rooms: 238
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