Stayed here for 2 nights in March in a standard twin room. There was a big misunderstanding at checkin, with the reception staff saying I hadn't paid, even though I had paid through my travel agent. Very difficult to communicate in English, and the staff member serving me was getting increasingly frustrated and was probably the only person in japan I have encountered who was not happy to help. After reading reviews here I asked multiple times if my room was still going to be non smoking. On entering the room I got a huge punch of cigarette smell in my face, called reception immediately who said the room was definitely non smoking. I figured this was most likely true as going to bed that night I realised the smell was coming from the bed sheets. They definitely don't keep bed sheets smoking and non smoking and they soak the smell in like a sponge. The rooms were tiny, I thought it would be a bit bigger because I booked a twin for 2 people, I can't imagine how you would move in a double room with 2 people and suitcases!
The only reason why I booked this hotel was because it has direct access to the underground walkway, which means you don't have to put on all your winter clothes just to walk to a shopping centre or restaurant and lug it around with you, as you definitely need to strip layers off as they turn up the heating in winter. I went to Sapporo in December 2012 and realised this was a hassle as I stayed at Mitsui Garden which doesn't have an underground walkway. Oh but be prepared you won't find the hotel the first time you try to look for it via the underground shopping centres, there are so many people and so many signs you'll probably just end up lost, like me, even though I was only there 1 year ago. If you want to try, don't head to the underground subway area, go to Daimaru basement level where all the food is, walk out the side past the flower shop (opposite end from the shopping centre/subway entrance), walk through the Food Walk, through some unassuming glass doors, walk up some steps that seem to lead somewhere dodgy, and then you will see some nice looking elevators in an office building that will take you up to the hotel. Good luck! You will know the exact way though if you go backwards from the hotel and then you will be able to use the underground path to get to the hotel.
If I was to go back to Sapporo in winter I will try another hotel with underground access. If I was going at a time other than winter I will probably stay at Mitsui Garden again (twin room though as double is tiny too), as it is only a minute's walk away from an entrance to the underground, very new and clean and friendly and helpful staff.
- Official Description (provided by the hotel):
- Choose Hotel Gracery Sapporo to make your stay in Sapporo the most pleasant experience it can be. Hotel Gracery Sapporo is connected to Sapporo Station by the underground station shopping plaza. All guest rooms have an elegant interior and modern facilities, including an excellent security system. A luxurious semi-double bed is prepared for the standard single room. We also have a floor exclusively for female guests. ... more less
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