We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Front desk service is fair”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Hotel Monterey Sapporo
Ranked #21 of 176 Hotels / Ryokan in Sapporo
Reviewed December 18, 2013

The front desk's staff service is fair. We are smoker, and we want to have a smoking room, but the staff said that i book a non smoking room and there is full today and no rooms can change. I stay three nights and the staff does not suggest we can change the room the day after. And seems i am wrong coz I reserve a non smoking room, I never but i don't why he said this.

  • Stayed: December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Grace K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a ReviewReviews (870)
Traveler rating
Traveler type
Time of year
Language
  • More languages

146 - 152 of 870 reviews

Reviewed December 10, 2013

Location: It is not really 5mins walk from Sapporo JR stn. walk along street level , it may be more direct. Walking underground to look for Exit 18, may cause a lot of detours, from Exit 18, cross 2 crossings and one block is the hotel. In snowy days, it is not that easy hauling bags.
we reserved a taxi thru the hotel on our departure to Sapporo station for just 650Yen. Good deal, a very nice Female driver Kanbayashi.
Hotel entrance is a few wooden door, very difficult to tell it is the entrance

If during summer or warmer season, this location may be better.
It is ok given my rate (I emailed directly to the hotel) was attractive for end of Nov.

Service: Front desk staff with limited English skill. I had a package sent to the hotel for my arrival, after the maze-walk to the hotel , I forgot to ask the front desk, staff didn't mention in fact it arrived. After I settled down and went down to ask, then staff realized and passed it to me.
Don't expect much concierge service, very limited knowledge about tour or restaurants.

very limited staff, it seems the front desk staff are jack of all trade -- reception, bell, concierge and guest service (I asked for extra pillows, the front staff sent them up)
There are some freebies at the front desk for female guests e.g. hand cream, lotion samples.

Room: Standard size, but the furniture showed tired and scratched hope it is not made that way to match the European ambience. Bathroom is small. No safe. a long couch along the window is good for laying things out. very small closet.
The entry area in the room with wall hangers for coats and space for shoes..

We managed to see the white illumination at Odori park.

  • Stayed: November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank yrtx4e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 9, 2013

Good location, only one block to Sapporo JR subway, 2 block from Sapporo JR station,and shopping center in JR tower.
Very helpful service. Good in English.
No smoking room is clean from smoking smell.

  • Stayed: December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Trissadee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 9, 2013

We are very delight to stay with this convenience place, Friendly staff, Clean & nice setting. Lovely decor as well. We can go anywhere easily from just 5 minutes walk to JR & Subway stations. We are looking forward to stay here again from our next visit of Sapporo.

Room Tip: Satisfy with everything.
See more room tips
  • Stayed: December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Alex L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 3, 2013

I did not stay in your hotel because I was not able to go to Sapporo and don't have time to cancel my reservation. By the way you charged me for the first day allready which I understand,it's your rule. But I think it not fair. If in case Someone have accident and could not come...
Anyway I'll try to find other hotel next time..

Stayed: November 2013, traveled with family
1  Thank Supinda P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 6, 2013 via mobile

We checked in on a delayed flight at 11pm. The manager on duty came out promptly with a smile. We self-drove; daily parking rates are ¥1500. The level of cleanliness was impeccable. We loved the toiletry supplies! The loved the decor; the hotel was like a mini musuem. The furnishings were old (as in like antiques) but well maintained. A place we would come back to!

  • Stayed: November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Lynne T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 19, 2013

Cleanliness is excellent. Service is very nice.
Location is OK, 10 minute walk from Sapporo JR station
(I brought with my 5-year-old daughter, so we walked 15 minute from Sapporo JR station without big laggage)
Overall, this hotel is valuable
My family enjoys the stay in Monterey

  • Stayed: September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank linearjoey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Sapporo hotels
Sapporo Station
Hotel Monterey Edelhof Sapporo
Keio Plaza Hotel Sapporo
#10 of 176 in Sapporo
1,029 reviews
Sapporo Station
Hotel Gracery Sapporo
Hotel Gracery Sapporo
#28 of 176 in Sapporo
676 reviews
Show Prices
Show Prices
Show Prices
Nishi Juitchome Station
Sapporo Grand Hotel
Sapporo Grand Hotel
#14 of 176 in Sapporo
1,593 reviews
Jouzankei Onsen
JR Tower Hotel Nikko Sapporo
Show Prices
Show Prices
Show Prices

Been to Hotel Monterey Sapporo? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Monterey Sapporo

Address: 1-3 Kita 4 jo Higashi, Chuo-ku, Sapporo 060-0034, Hokkaido
Phone Number:
Location: Japan > Hokkaido > Sapporo > Sapporo Station
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Suites
Hotel Style:
Ranked #21 of 176 Hotels / Ryokan in Sapporo
Price Range: $65 - $296 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Monterey Sapporo 4*
Number of rooms: 250
Official Description (provided by the hotel):
Hotel Monterey Sapporo is a British-themed hotel, graced with a façade of King's yellow and encapsulating the traditions of modern Europe, most notably London, England. The hotel's centerpiece is a splendid English indoor-garden, which is bathed in natural light from above and adorned throughout with the colorful flowers of the season. This courtyard is the perfect place for guests to sink into the rustic furniture, relax and unwind. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with KNT-CT Holdings Co.,Ltd.(YOKOSO Japan), Expedia, Priceline, Hotels.com, Rakuten, Agoda, JAPANiCAN, Travelocity, Hotwire, Fastbooking, HotelQuickly, TripOnline SA, Cancelon and getaroom.com so you can book your Hotel Monterey Sapporo reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing