It was our mistake to booked the smoking room for 3 nights and paid in advance. noticing that smoking room are unbearable in Japan, We send the email 2 weeks before to change to non smoking room but the hotel did not respond. We called all the way from Malaysia and spoke to the front desk and only get hung up because they could not speak english. We make request again when we check in and were again disappointed when the front desk said they did not received any email. When I showed them the email trails, the front desk continue ignoring our request. When we highlighted to front desk that the smell of the room has caused uneasiness and we were getting sick from the smoking smell, no action were taken to accommodate our request.
oh... the whole hotel also does not have any wifi available.
Totally disappointed with this hotel and vows will not stay in their hotel chain ever again !
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