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9 - 14 of 706 reviews
Reviewed June 24, 2019

The good: the room and facilities are good. Breakfast was not bad. We had a great buffet lunch at L'arbe, on the ground floor which we paid for ourselves.

The bad: Room service number is not the easiest to find. My daughter threw up on our second night and all they did was come and took away the soiled blanket, with the staff looking quite disgusted at the mess. They did not offered us a new blanket or ask after the welfare of my little girl, least of all offered any form of assistance. I asked for laundry service as she had vomited on her sleeping bag as well, and was told there was NONE?! What sort of four star hotel is this?

The whole stay was reasonably pleasant except for this. And because of their lack of empathy, I will never stay at this hotel again.

Date of stay: June 2019
  • Trip type: Traveled with family
    • Rooms
    • Cleanliness
    • Service
Thank Meijean C
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed May 29, 2019

Large impressive lobby, however, very few seats.
Twin room was comfortable and fairly large with a sofa, one of the beds was right against the wall but we didn't find it a problem. The bathroom was well equipped but the bath was rather small even by Japanese standards. The room was very clean.

Breakfast room was very small and cramped. The breakfast buffet had both eastern and western food on offer, however it was not an enjoyable experience because of over crowding. The room wasn't big enough to accommodate all the guests and there was a long queue of people always waiting for tables.

Date of stay: May 2019
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank westmorland
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed January 1, 2019

This hotel is good location, near subway and have family mart front of hotel. Room is very big. and bed is very big too. (double bed is very big) but staff give smoking room for our family - smell is bad.

Date of stay: December 2018
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with RCI
1  Thank pornpimont751
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed December 11, 2018 via mobile

If there is was an option for zero stars then I would have picked that. I booked bus limousine from the 3rd floor of their hotel. I had 5 big bags, so I asked a staff member for the trolley which was not being used. This horrible staff by the name of H. Mochizuki approaced me and said “no go away”. I pleasantly told this staff that I had asked another staff 20 minutes ans she said that I could borrow the trolley for 5 minutes because I had 5 big bags. I then asked the individual if he can hep me with the baggaage, but that to he denied. I am sorry to say that Mr. Mochizuki has terrible customer service experience and was talking very rudely to me. Then I asked this individual for a contact card and his name, but this person would not give me his name. He kept on telling me “why you need it”. Next I saw this individual talking and laughing to another staff about me, I am sorry but what kind of customer service is this hotel providing having such employees. I would never stay in this hotel again.

Date of stay: December 2018
Trip type: Traveled with family
3  Thank Travel4ever123
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed October 18, 2018 via mobile

Nice hotel three blocks from the subway. Only 2 stops from Odori station. We came with a tour group. They put us in a queen room. Only problem was the bed was pushed against the wall and there was only one way out. Good for 1 person only. After much discussion we got a twin room which was much more comfortable and larger. Service in hotel is ok. Some English spoken . No English TV. Good WiFi in rooms.
On the way to the subway you will pass a pastry shop that has excellent French style pastries. It’s called Mont Jeli. Stop and get something to go on your way back. You will not be sorry.
Many shops and restaurants in the area.

Date of stay: October 2018
Trip type: Traveled as a couple
Thank drjeff
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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