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“Nice stay”

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Hotel Emisia Sapporo
Ranked #47 of 165 Hotels / Ryokan in Sapporo
SUNSHINE COAST AUSTRALIA
Level Contributor
237 reviews
137 hotel reviews
common_n_hotel_reviews_1bd8 181 helpful votes
“Nice stay”
Reviewed August 11, 2012

We stayed for 4 nights in a comfortable room on the 23rd floor - so had a good view. A buffet breakfast was included as my husband is SPG Platinum. The hotel is a very short walk to the Shin Sapporo station which is an easy ride to downtown Sapporo, or to the airport 30 minutes away - one tip - book a seat for the return journey as the airport train is full by the time it reaches Shin Sapporo. The hotel staff are friendly and helpful. We had a very pleasant stay.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank rojaan1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thirai, Director of Rooms at Hotel Emisia Sapporo, responded to this review, August 25, 2012
Dear Guest,

Thank you for choosing to stay with us at the Sheraton Sapporo Hotel.
We received your feedback that is making us motivate.
Thank you for your time to sharing your feedback with us and we do try our best to provide best service as Sheraton Brand.

We are looking forward to welcoming you back to the Sheraton Sapporo Hotel in the near future.

Thank you again and best regards,
Toshiko Hirai
Director of Rooms
Sheraton Sapporo Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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626 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Thai first
  • Any
English first
San Francisco
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed June 13, 2012

I attended a conference held at this hotel and stayed there for that reason. As Sheratons go, I would have to rank this one toward the bottom of the ones I've experienced. There is no gym or in-room wifi. While you can get wired Internet in-room that is small consolation for MacBook Air users who have no Ethernet port. Even though the breakfast was free, I ended up going to an outside cafe to get something decent. Terrible coffee. The room itself was OK, if a bit dated and worn.

On the plus side, it is located within easy walking distance to Shin Sapporo station. Unfortunately, there isn't really much else around so that's a pretty small plus.

Room Tip: Bring an Ethernet adaptor
See more room tips
  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GlobalTravelNut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thirai, Front Office Manager at Hotel Emisia Sapporo, responded to this review, June 19, 2012
Dear Guests,

Thank you for staying with us at the Sheraton Sapporo Hotel on your last trip to Sapporo. We do apologize for your inconvenience.
We will try our best to improve our facility condition as well as service quality.
Thank you for your time to share your feedback.

We are looking forward to welcoming you back to the Sheraton Sapporo Hotel in the near future.

Best regards,
Toshiko Hirai
Senior Front Office Manager
Sheraton Sapporo Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Sapporo hotels

Hong Kong
Level Contributor
291 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
Reviewed February 24, 2012

Room was spacious, comfortable and with good view, especially pretty when snowing outside. A few minutes' walk to Shin Sapporo Station which was connected to downtown in about 20 minutes, also easily connected to Chitose Airport.

There were shops nearby good for casual shopping but opened for normal hours only, so if you arrived late at night, not much choice for dinner except 2 restaurants across the street but food was only so-so.

Room Tip: Choose rooms on higher floor for better view
See more room tips
  • Stayed February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bkpkwok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toshiko_Hirai, Front Office Manager at Hotel Emisia Sapporo, responded to this review, February 28, 2012
Dear Guest,

Thank you for staying with us at Sheraton Sapporo Hotel on your last trip to Sapporo. Also, thank you for your time to write about us. We are located at Shin-Sapporo near by JR station, Bus tarminal and subway. We believe you can enjoy to travel around sapporo from us.
Again, thank you for your comments and we are looking forward to welcoming you back to Sheraton Sapporo Hotel in the near future.
Best regards,
Toshiko Hirai
Senior Front Office Manager
Sheraton Sapporo Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai
Level Contributor
58 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed February 19, 2012

I had a reservation with this hotel for 10 nights, upon arrival I was not upgraded to the best available room of the hotel as a platinum benefit. I then complained and get the better room later by the help of a very nice bell staff. The room is old style, there are limited number of staffs staffs working in each shift.

The hotel location is not in downtown Sapporo but close to MRT.


Staffs at breakfast restaurant are friendly and provided good service. Breakfast are super and we really enjoyed it and it made our stay fell like home. The suggestion for improving are for the front desk which are not helpful and cold.

Room Tip: Choose for a Japanese style room, keep in mind the standard room and suite room are so tiny.
See more room tips
  • Stayed December 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Angiiiangle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toshiko_Hirai, Front Office Manager at Hotel Emisia Sapporo, responded to this review, February 20, 2012
Dear Guest,
Thank you for staying with us at the Sheraton Sapporo Hotel on your last trip to Hokkaido.
We have reviewed your feedback. We apologize for making you feel not special as our loyalty guest. I do my best to coach and train our Front Desk Agent and will be improved our service qualities as one of Sheraton Brand Hotel.
Thank you for your kind comments to our restaurant associates. Your comment has been shared with restaurant team and it made them motivated and inspired.
Again, thank you for your feedback. We are looking forward to welcoming you back to the Sheraton Sapporo Hotel in the near future.

Sincerely,
Sheraton Sapporo Hotel
Senior Front Office Manager
Toshiko Hirai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
48 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed February 10, 2012

First thing to note, this hotel is not in central Sapporo. The hotel is actually in Shin (New) Sapporo, and easily connects to downtown Sapporo.
Pros:
It is just across the street from the Shin Sapporo bus terminal, train station and subway stop.
Rooms are big (American size), ours had a view of the snow-capped mountains and city lights.
Service is friendly, and the food is good.
Cons:
Just across the street is not the same as connected to, which is a big difference when navigating over icy sidewalks with luggage.
The area is a little isolated, though the train/subway/bus terminal has the requisite shopping arcade and restaurants.
The bathrooms are the standard, plastic furnishings that are common in many Japanese hotels.
Overall, I would recommend the hotel.

Room Tip: We had a corner twin (two beds) room. Beds are larger than twin size.
See more room tips
  • Stayed February 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jolielaide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toshiko_Hirai, Front Office Manager at Hotel Emisia Sapporo, responded to this review, February 20, 2012
Dear Guest,
Thank you for choosing to stay with us at the Sheraton Sapporo Hotel on your last trip to Sapporo. Regarding way to the Station, subway and bus terminal in this weather, this is one of our big challenges how to keep the road and way comfortable to walk. We will continue to try our best for our guests.
Thank you for your valuable comments and we look forward to welcoming you back to the Sheraton Sapporo Hotel in the near future.

Sincerely,
Sheraton Sapporo Hotel
Senior Front Office Manager
Toshiko Hirai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Annapolis, Maryland
Level Contributor
102 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed January 17, 2012

We were there for a conference. The common areas were nice and front desk people very helpful. Nice coffee shop and free internet in the lobby. The rooms were acceptable but unless you are willing to pay top dollar in Japan acceptable is good. THis was easy walking distance to train to the airport and subway system which is very convenient as cabs are quite expensive in hotels. Hotel was convenient to local coffee shops, shopping mall and the cutest grocery store across the street where we got great small lunches. As always booking with Starwood is always easy and convenient. I would recommend this hotel.

  • Stayed October 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank slaughterbeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toshiko_Hirai, Front Office Manager at Hotel Emisia Sapporo, responded to this review, January 19, 2012
Dear Guest,

Thank you for choosing to stay with us on your last trip to Sapporo and thank you again for sharing your feedback about Sheraton Sapporo Hotel.

We are located at Shin Sapporo that is very convenient place as you mentioned. It is easy to access to the station both train and subway that make your trip easier.

We do try our best to provide great service with Sheraton pride. We are looking forward to welcoming you back to Sheraton Sapporo Hotel in the near future.

Thank you again and warm regards,

Toshiko Hirai
Senior Front Office Manager, Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nagoya, Japan
Level Contributor
187 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 146 helpful votes
Reviewed September 7, 2011

I usually live by the addage that if you can not sqy anything good about a thing, the best thing to is to shut up... but today I chose talk rather to keep my silence....

We are the kind of hotel guests that perhaps are easy to please, and very realistic on service expections and act on the way we should be as appropriate guests.

First let us talk about the merits:

Choosing the Sheraton brand as part of the Starwoods group would give you the confidence and assurance that the place would be pleasant as you are used to the SPG standards...

Next, the location of the hotel at Shin-Sapporo would give you the strategic position of mobility and access, less the stressful environs of the City center.

Some courteous and really helpful staff (Indonesian guy) who was very friendly and accomodating when we had trouble with our room safe.


Now the demerits:

Today, we just had the most unexpected response from the hotel reception, which actually ironic because we have already are on the third day of stay out of the ten day booking. My younger brother in particular was rudely and arrogantly brushed off as he was just about to ask an envelop to put his Japan Rail Exhange Order. This is an intolerable behavior in any hospitality business where the guests should be treated courteously. I choose to withold the name of the staff.

Asdie from this major inexcusable offense towards us, we had already signs that our stay wont have the "usual" at par standards of the SPG brand...

First, after we have checked in, we were suprised that for the very first time we were not even upgraded as a complimentary benefit of bei an SPG member. We dont ask for it...It is given.

Second, no one assisted us in our luggage, and we were left to fend for ourselves to lookfor our rooms.

Third,the first time that I experience to be in a very long line of guests awaiting to be seated for their buffet breakfast. Considering the fact that we are here for business and is very much in concern for the time.

Lastly, as the Sheraton Sapporo is Category3 for Starwoods Group,we have leveled off our expectations on the services as compared to higher categories... But still others would live to the values and objectives to make the guests feel that they belong...

In behalf of my younger brother and girlfriend, we hope that our evaluations be as objective and appropriate...

  • Stayed September 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank NeilHTG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MiwakoSasaki, General Manager at Hotel Emisia Sapporo, responded to this review, September 17, 2011
Dear my guest:

I personally thank you for taking the time to post your reviews. I am with very deep regret for the undeserved experience during your stay with us. The inconvenience experienced is not what any guests staying at Sheraton Sapporo should have to go through and we have behaved below par.

I have taken your words into serious account and hope to make amends by improving the standard of guest care by reflecting once again on “warm and heartfelt” service. I promise that we will be ensured to make improvements immediately. I truly hope we will be given another chance to serve you and your family and friends with the service and care most deserved.

My sincere apology again and kind regards,

Miwako Sasaki, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Emisia Sapporo

Property: Hotel Emisia Sapporo
Address: 5-5-25 Atsubetsu Chuo 2 Jo, Atsubetsu-ku, Sapporo 004-0052, Hokkaido
Location: Japan > Hokkaido > Sapporo
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#10 Spa Hotel in Sapporo
#14 Luxury Hotel in Sapporo
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Emisia Sapporo 4*
Number of rooms: 512
Official Description (provided by the hotel):
Hotel Emisia Sapporo, the place where smiles and happiness overflow! Experience the beauty of Hokkaido in any season and experience the type of sophisticated Japanese-style hospitality which only our hotel can offer. ... more   less 
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Also Known As:
Sheraton Sapporo
Sapporo Sheraton

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