This is my third review of this hotel which is my choice of stay whenever travelling through Sapporo.
Once again, the service was outstanding. The staff are friendly and helpful and the perks awarded to IHG members and to ANA Gold card members makes it my first choice for business travel. On this stay, however, there were a few issues that caused an unfortunate poor hotel stay experience which appears to be due to the seasonal change in climate. The weather was slightly below freezing in the evening and around 5 degrees Celsius during the day. We found the room extremely dry and very warm throughout the day and were disappointed with the lack of cool air from the air conditioning. I complaint about this to staff but the issue could not be resolved as it appears that this hotel's air system can only operate on cold or hot and is unable to provide both throughout the hotel. SInce it was cold at night and perhaps some Japanese enjoy their room temperature to be set very high...we felt our room was more like a sauna than a hotel room. We had the air conditioning set to the coolest temperature but since the hotel was blowing warm air in other rooms we were very uncomfortable.
We tried to seek relief with a visit to the lounge but quickly turned back as we hit a wall of tobacco smoke that permeated the air. It would seem that there is a lack of air ventilation in the lounge to combat the disgusting cloud of tobacco smoke. Disgusting that some hotels continue to ignore the health of their customers by allowing them to be poisoned by smoking.
- Official Description (provided by the hotel):
- Situated in Japan s northernmost major city, ANA Crowne Plaza Sapporo is a landmark for luxury and relaxation coupled with the best of Japanese hospitality. Each of the 412 guest rooms features natural color toning and a comfortable interior, creating an exquisite environment for a pleasurable experience well suited to the business and leisure travelers alike. ANA Crowne Plaza Sapporo features 13 banquet rooms of varying sizes to cater to any application. A smorgasbord of restaurants at ANA Crowne Plaza Sapporo aims to please even the most fastidious foodie with 6 different offerings bringing everything from French to Japanese cuisine to the table. Easily accessible and centrally located, ANA Crowne Plaza Sapporo is just a minute s walk from the Sapporo Subway Station and an additional 6 minutes from JR Sapporo Station. The airport bus shuttling to and from the hotel and the New Chitose Airport takes about an hour. ... more less
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- Also Known As:
- Sapporo Ana Hotel