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All reviews ramen alley great location susukino station the bus susukino area odori park entertainment district chitose airport walking distance nijo market stayed for nights ice sculptures open the window pole town spacious room clock tower tanukikoji shopping street
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Reviewed May 2, 2019

It was my first stay in Sapporo and the Mercure Susukino was a good choice to stay - A good underground connection with Sapporo (station) and then with the airport via train - Staff very welcoming, smile and helpful

Date of stay: April 2019
  • Trip type: Traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
2  Thank Devsan1974
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
MercureHotelSapporo, Guest Experience Supervisor at Mercure Sapporo, responded to this reviewResponded May 5, 2019

Dear Devsan1974

We would like to thank you for choosing Mercure Sapporo during your precious time here.We are pleased to hear that our service could meet your expectation, and we will share your kindest comments with our team.
I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you again at Mercure Sapporo soon and hope your next visit will be as pleasant as the previous one.

Sincerely,
SAKAI
Guest Experience Supervisor
Mercure Sapporo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 29, 2019

"I chose this hotel for many reasons: good location, good rate and out of my expectation, the hotel lends mobile while staying, free internet and unlimited domestic and international phone calls, very generous, isn't it? it's very helpful for tourist who needs google map and searches local info. It's very close to a shopping alley and fish market where you can have fresh seafood. It's only 3 minute walk to Hosui Susukino subway station where you can take a train to Sapporo station. Or it's 25 minute walk to Sapporo train station.
The room is very clean and has all things you need. Highly recommend it."

Date of stay: April 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Service
1  Thank Lan T
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
MercureHotelSapporo, Guest Experience Supervisor at Mercure Sapporo, responded to this reviewResponded May 5, 2019

Dear Lan T

Thank you for staying with Mercure Sapporo. Also, thank you for taking the time to rate us 4-star and filling out the review. We are more than pleased to hear that our service could meet your expectation, and we will share your kindest comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you again at Mercure Sapporo soon and hope your next visit will be as pleasant as the previous one.

Sincerely,
SAKAI
Guest Experience Supervisor
Mercure Sapporo

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 18, 2019 via mobile

The hotel was ok and staff was very helpful. The breakfast buffet was not good so we were thankful for the nearby McD. If I ever go back here I’d want to stay close to the train station where there are lots of stores and seemingly better restaurants

Date of stay: April 2019
Trip type: Traveled as a couple
3  Thank pennez1
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
MercureHotelSapporo, Guest Experience Supervisor at Mercure Sapporo, responded to this reviewResponded April 18, 2019

Dear pennez1

Thank you for taking the time to tell us about your experience at Mercure Sapporo. I am sorry that your experience did not meet your expectations in regards to breakfast, please allow me to express my sincerest apologies.

We appreciate your sharing your concerns, and we hope that you will give us the opportunity to better serve you in the near future.

SAKAI
Guest Experience Supervisor
Mercure Sapporo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 6, 2019

This hotel location near the subway station, and also in susukino area. Not far from the hotel there nijo fish market that we can buy fresh seafood and we can also eat kaisendon. The staff also very nice and informative

Date of stay: April 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Departure41259171086
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
MercureHotelSapporo, Guest Experience Supervisor at Mercure Sapporo, responded to this reviewResponded April 18, 2019

Dear Departure41259171086

Thank you for taking the time to tell us about your experience at Mercure Sapporo.
We are more than pleased to hear that our service could meet your expectation, and we will share your kindest comments with our team.

We look forward to seeing you again at Mercure Sapporo soon and hope your next visit will be as pleasant as the previous one.

SAKAI
Guest Experience Supervisor
Mercure Sapporo

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 29, 2019 via mobile

Had a great time in Sapporo. The Mercure hotel was excellent. Comfortable rooms, a bit bigger than the Japanese standard, and friendly staff. Very reasonable price too.
Susikino subway station very close by, and bus stop to airport within 200 metres.
Would definitely recommend it for future visits to Sapporo.

Date of stay: March 2019
Trip type: Traveled with family
Thank anthonyjsb
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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