Our trip to Sapporo was hit with much mishaps starting from the day we arrived at the hotel. The hotel staff like Mr Teuaki Umabayashi and Ms Sakai provided us with great assistance and even going out of their way to help us outside of their job scope and working time. While we were coping to handle the situation, Mr Teuaki helped us tremdeously in ensuring that the old folks and kids are well taken care of.
Due to what happened, we hardly got a chance to travel around Sapporo and enjoy the winter wonderland, however Mr Teuaki has provided us much warmth with his kindness in this deep winter. We strongly recommend this hotel on top of it's great location and proximity, it has what that one will look for - friendly and thoughtful staff. Sapporo left a deep impression in us not because of the place but the people like Mr Teuaki whom we have met. We have travelled around and stayed in many different hotels, never had we met staff who truely placed the hotel guests' wellbeing as their priority. When we go back to Sapporo, there is no other 2nd option.
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