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“Will be Back...For Sure”

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Cross Hotel Sapporo
Ranked #7 of 165 Hotels / Ryokan in Sapporo
Certificate of Excellence
Singapore
Level Contributor
281 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 231 helpful votes
“Will be Back...For Sure”
Reviewed July 9, 2014

Our first encounter at the hotel was very pleasant and warm....from the lady at the front desk to the elderly man manning the car-park. Wish such hospitality and service could be found everywhere else.

We were given a corner deluxe room....big, nice and very comfortable. Wifi connection from the room was good...signals strong. Checkin/out were smooth. All amenities you need in a room/Toilet are provided for.

Cross Hotel is relatively new so the facilities are great, design chic. The daiyokujou was an added bonus....great for a nice hot soak (indoor and out) after a long day out.

Location is great....many eatries, shops, convenient stores...Clock Tower a mere 3min walk...Odori Park, Former Govt House, Train Station 5mins...man you can't ask for more...can you?

A very good hotel...will be back.

  • Stayed June 2014, traveled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank BertSG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sapporoクロスホテル, フロント オフィス マネージャー at Cross Hotel Sapporo, responded to this review, August 9, 2014
Thank you for chossing Cross Hotel Sapporo.
I am glad to hear you're satisfied with us.
We just have changed wi-fi system last month, so wi-fi signal is storinger than before.
Thank you again for your comment and I am looking forward to seeing you again!

Front Manager
Hisashi Hirano
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
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  • Japanese first
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English first
Melbourne
Level Contributor
160 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed July 8, 2014

We stayed at this hotel for 4 nights recently and were generally happy with the hotel location and rooms. The rooms are relatively small by Australian standards and with no opening windows a little claustrophobic. There are humidifiers in the rooms which do reduce the dryness somewhat, but given its location in a not too noisy area opening windows would be good.
The location is a five minute walk from the station and quite close to the Old Clock Tower. We found that we were able to walk from here to many of the tourist locations.
There are many restaurants in the area.
The breakfast was quite good with a good selection of food to choose from.
We did not eat in at the hotel but did have a drink in the hotel lounge which is at the front of the hotel looking over the street below.

  • Stayed May 2014, traveled as a couple
    • Value
    • Rooms
    • Service
Helpful?
Thank AllanJane_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sapporoクロスホテル, フロント オフィス マネージャー at Cross Hotel Sapporo, responded to this review, August 7, 2014
Thank you for staying at Cross Hotel Sapporo.
I am glad to hear that you're happy with our location and rooms.
But I am sorry the windows are not able to open.
Our hotel is located in the centre of downtown, so it is easy to access anywhere.
The lounge is open till late, close at 12:00am. We just started to reserve food this summer at the lounge.
I hope to see you when you visit Sapporo again.

Front Manager
Hisashi Hirano
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed July 6, 2014

Pros. We much enjoyed our introduction to this hotel because of the very modern design of the entrance and then the reception area on the second floor, especially the red piano! Reception staff were efficient and helpful in recommending restaurants. The room was spacious by Japanese standards and comfortable with even a sofa to sit on! Bathroom also very spacious with separate toilet. The Daiyokujou on the 18th floor was lovely with both an indoor and outside hot bath. The view was stunning overlooking the city and there was a lovely lounge area also on this floor with great views.
Cons. The breakfast was geared to Japanese tastes and it would be good if a hotel of this calibre could serve a good wholesome breakfast cereal eg muesli and some wholemeal bread! Buffet otherwise had a reasonable choice. The room had NO drawers only hanging space. The staff at breakfast had a rather reserved and serious manner as did some of the reception staff. The overall atmosphere was not as welcoming as in other hotels we stayed in during our 4 weeks in Japan.

Room Tip: We stayed in rooms on floors 12 and 13 and they were both quiet with a reasonable outlook.
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  • Stayed July 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Helen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sapporoクロスホテル, フロント オフィス マネージャー at Cross Hotel Sapporo, responded to this review, August 7, 2014
Thank you for choosing Cross Hotel Sapporo.
It is glad to hear you enjoyed staying with us. The red piano at the lobby is only one in the world.
We select good amenities and interior to make our guests feel special and comfortable.
There are also good restaurants in Sapporo.

We will try to give you good service and make you feel more comfortable staying with us when you visit Sapporo again.

Front Manager
Hisashi Hirano
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed July 1, 2014

Have stayed in this hotel twice and will choose it again when I go to Sapporo next time.

The hotel is a 5-minute walk away from the JR station, 2-minute walk away from the bus stop to the Mistui outlet, and 15-minute walk away from the Odori shopping area. Lots of good restaurants around, and I'd like to thank the hotel for recommending the yakiniku (Japanese roast meat) place Tokuji K-Place to us, which is less than 5 mintues away from the hotel.

Tokuji K-place:-

http://www.tripadvisor.co.uk/Restaurant_Review-g298560-d3843767-Reviews-Yakiniku_Grilled_meat_Tokuju_K_place-Sapporo_Hokkaido.html

  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rex_in_france
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sapporoクロスホテル, フロント オフィス マネージャー at Cross Hotel Sapporo, responded to this review, August 2, 2014
Thank you for staying at Cross Hotel Sapporo.
It is very happy to hear that you have stayed with us twice alaredy.

Our hotel is located the central of downtown, so it is easy to go anywhere around Sapporo.
There are a lot of good restaurants in Sapporo. We will let you know good restaurants like Tokuju place when you visit Sapporo again.

Thank you again for choosinng Cross Hotel Sapporo and I am looking forward to seeing you soon!

Front Maneger
Hisashi Hirano
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong
Level Contributor
21 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed July 1, 2014

We had a great 3-night stay at Cross Hotel Sapporo in mid-June. Located just three blocks away from the JR Sapporo Station, it's very easy to find. Being near the JR Station / JR Tower meant we need not worry about where to eat, even our booking did not include breakfast. Getting to points of attractions like the clock tower, tv tower, Odori Park, Hakkaido Uni (don't miss) etc. was easy walks of 20 minutes at most.

A small hiccup upon check-in was quickly resolved by the friendly staff and we were, eventually, offered a room on the 13th floor with a view of the clock tower. The room was chic though tiny. The bathroom was disproportionally big. PJs, slippers and toiletries were provided. Unlike boutique hotels in European cities say Milan and Rome, Cross did not have an in-room espresso machine or a simple coffee maker for that matter; rather it provided a kettle and some drip coffee packets/tea bags.

Apart from the location, the best thing about Cross, like many fellow travelers have rightly pointed out, was Tomoko. She's a gem. She went out of her way to offer us the most relevant and efficient help in handling some after-sale issue we'd encountered with a big French brand's boutique in Daimaru Department Store in JR Tower. Can't thank you enough, Tomoko! We will be back!

Room Tip: You may want a room on a higher floor unless you stay in the room so little that you don't mind...
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  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SoccerKids
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sapporoクロスホテル, 予約センター at Cross Hotel Sapporo, responded to this review, July 10, 2014
Thank you very much for choosing at Cross Hotel Sapporo and stayed with us.
We were pleasure to hear that you have enjoyed your stay except one thing….
Again, we sincerely thank you for your time taking for writing a feedback and are looking forward to welcoming you back again soon on your next visit to Sapporo!!
If you need help, please let us know anytime during your stay!!

Best Regards,
Cross Hotel Sapporo
Tomoko Numai
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Singapore
Level Contributor
36 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed June 26, 2014

We stayed 4 nights at this modern hotel located 3 blocks from the JR Station. It is easy to find - we exited the station on the South side through Esta/Bic Camera exit, crossed 3 roads and the hotel is on your left. It is half a block from the Clock Tower and easy walking distance to Odori Park.

We had a deluxe twin room which was very comfortable and well appointed. Wifi was excellent and the beds very comfortable. The bathroom was very spacious with a big bath tub and automated toilet. Bottled water was not supplied, but on enquiry, the front desk advised that tap water was drinkable. Although we could not find any English channels on the TV, the hotel provides free movies on demand, and had a decent selection of movies to choose from.

Service was excellent starting from before we even checked in. After my booking was completed, I received a welcome email from Ms Tomoko Numai, who was wonderful in patiently answering all my questions. I expressed concern about the reports of warm and stuffy rooms in some TripAdvisor reports, particularly reviews in May/June of previous years. She suggested firstly that I get a room on a lower floor as this part of the building would be shaded by neighbouring blocks. She also arranged to have a standing air cooler placed in the room. I didn't experience any stuffiness in my room, even without using the air cooler, but I deeply appreciated her efforts to ensure we were comfortable.

Definitely recommended and I will definitely stay here again on my next visit to Sapporo!

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank EvilCasey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sapporoクロスホテル, フロント オフィス マネージャー at Cross Hotel Sapporo, responded to this review, July 2, 2014
Thank you very much for choosing at Cross Hotel Sapporo and stayed with us. We were pleasure to hear that you have enjoyed your stay!!

Also it was nice to talking to you on the last day before leaving!!

Again, we sincerely thank you for your time taking for writing a feedback and are looking forward to welcoming you back again soon on your next visit to Sapporo.

Best Regards,
Cross Hotel Sapporo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangkok
Level Contributor
65 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed June 22, 2014

Stayed there in July 2013 for one night. It is a new boutique hotel. The hotel's facilities are good. They have a parking lots and indoor and outdoor onsen free for their guests (women- men separated). Room is clean but a quite small unlike the bathroom that is quite spacious.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wareemon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sapporoクロスホテル, フロント オフィス マネージャー at Cross Hotel Sapporo, responded to this review, August 2, 2014
Thank you for staying at Cross Hotel Sapporo.
I am glad to hear you like the Daiyokujyou. It is on 18 floor, so you can see the view of Sapporo city.
We have several kinds of rooms, Please try other room next time.
I am looking forward to seeing you again.

Cross Hotel Sapporo
Front Maneger
Hisashi Hirano
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cross Hotel Sapporo

Property: Cross Hotel Sapporo
Address: 2-23 Kita 2 Jo Nishi, Chuo-ku, Sapporo 060-0002, Hokkaido
Location: Japan > Hokkaido > Sapporo
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
#1 Family Hotel in Sapporo
#2 Romantic Hotel in Sapporo
#3 Luxury Hotel in Sapporo
#10 Business Hotel in Sapporo
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Cross Hotel Sapporo 4*
Number of rooms: 181
Reservation Options:
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Also Known As:
Sapporo Cross Hotel

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