Concierge leader James who impressed me a lot when giving introduction to the city in terms of things to-do, dining spots etc. by employing his professional service manner and also original cognition to Hangzhou. Coming out of the counter to serve made me feel I am VIP, even I am still far from there. That way serving guests could definitely create great staying experience to everyone.
Meanwhile, one staff at roughly auntie age and in black is dispatched to stand at the 1F, the lift area, asking guests where to go and directing them correctly and responsively was another valued service which might be unnoticed but in fact particularly necessary.
GRO team seemed to be not hospitable enough to guests at arrival. Remember there was a greeting, but no smiles at all during my enquiry time.More
- Free Wifi
- Free parking