After reading quite positive reviews about Southline hotel in this website, I booked myself a triple room for 4 nights in April 2008 for my Hangzhou trip. List of pros and cons are as follow:
- Pretty good location, very close to the West Lake and not too far either from Hefangjie and good restaurants/eateries along Nanshan Lu.
- Staff is very helpful. Accommodated our request for a room change without hesitance. The staff also took the trouble to walk out to the main street in the rain to get us a cab to the airport when they couldn't get any taxi via phone.
- Condition of room satisfactory. Although the hotel looks slightly worn out, everything works fine enough - no complains there.
- As mentioned by some other reviewers, the staff is almost entirely Chinese-speaking. To ask for directions/advises, would advise to refer them to Chinese map since they would not be able to identify landmarks in English maps.
- Also like to note that there is no elevator in the hotel. Although the porter carried out bags upstairs, it would be difficult for the elderly/disabled to make their way up to the rooms. I went there with my mum who was quite elderly and found it tiring to climb up the stairs, especially after a long day of sightseeing and walking.
- Restaurant for breakfast is quite small and is not able to fit in large crowds. When I was there, there were quite a number of guests, especially during the weekend. We were lucky to be there early for breakfast. Some others had to wait for their turns. Have to say the breakfast menu is quite limited too.
Overall: I will actually recommend this hotel to travellers who wants something value-for-money. Wouldn't mind staying in this hotel again (though never again with my mum - will always check to see whether there's lift in a hotel the next time.)
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