We stayed here at the last minute when our flight was delayed and we decided not to go on to our planned destination. It was a Friday night so the hotel was nearly full - we had asked for a quiet room. The room we were allocated was really noisy - the people in the next room had their TV on full blast and it was not going to be quiet at all - perhaps poor soundproofing?
When we complained our complaint was handled promptly and efficiently and we were upgraded and transferred to a quiet room.
We had room service as there was nowhere to eat in the hotel after 11pm (which is usual in China). The room service was not that great - but perhaps it was our choices.
The location of the hotel is very good. But a warning - it appears to be nearly impossible to get a taxi. We were warned that it would be hard on a weekend and we waited for an hour and a half to get a taxi to take us 20 minutes from the hotel before giving up and paying for a hotel car.
The hotel is probably better than others - eg we had lunch at the Shangri-la where the service was not good and the hotel was old and tired. We are usually fans of the Shangri-la chain.
So if you want to be central to the lake then I think this would be an ok choice.
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- Also Known As:
- Hyatt Regency Hangzhou Hotel Hangzhou
- Hyatt Hangzhou
- Hangzhou Hyatt Regency