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“Nice Location by the West Lake”

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Hyatt Regency Hangzhou
Ranked #7 of 2,365 Hotels in Hangzhou
Certificate of Excellence
Singapore, Singapore
Level Contributor
75 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
“Nice Location by the West Lake”
Reviewed June 28, 2014

Stayed two nights at the Hyatt Regency at Hangzhou for work. Having just stayed recently at the Regency in Perth, I have to say that the quality and service is maintained across the chain. From check-in to check-out and everything, we were greeted with smiles.

The hotel is next to the famous West Lake, which is a UNESCO World Heritage site. There's even a free musical fountain show on the lake in front of the hotel. Shows are throughout the day, we happen to chance upon it walking back after dinner one evening. There are also possibilities to sail around the lake. For those that prefer outside food, there are many nearby choices, so just roam around. We happened to chance upon the "Hangzhou Restaurant" which supposedly has been around since the 1920s. Do try the "clay" chicken (i.e. chicken wrapped in lotus leaf and baked in its own clay "container").

The rooms are of very good size with everything that you need. Levels 8 and 9 seems to be reserved for Regency Club rooms while levels 6 and 7 are non-smoking floors. This being China, please do request for non-smoking rooms if you are sensitive. Didn't swim in the pool though if you have "lake"-view, you should be able to see the pool. I thought the gym was a bit on the small side... if memory serves me right, there's only 3 treadmills. Breakfast was fantastic with the right mix of Western and Asian choices.

Taxi service at peak periods seems to be a challenge. So please plan ahead. And traffic jams are quite common given the large number of cars on the road. The subway line 1 is up and running with work started on other lines. So hopefully in time to come, things will be better.

Hangzhou is well known for its scenic spots. Unfortunately for me, this is a work trip. And the constant rain didn't help with visibility either. Still, driver told us best time to visit is probably October when the weather tends to be better and past the summer heat.

  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank C_James06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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890 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (99)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
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English first
Singapore, Singapore
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed June 23, 2014 via mobile

Stayed here for two nights for a company retreat in one of the standard rooms. Room was decent sized for Chinese standards, adequately equipped as expected. Breakfast was pretty good at the hotels cafe which served a good variety of western and Chinese styled breakfast. It may be slightly inconvenient to get a cab in the hotel though. Since the beginning of 2014, it seems like vehicles are restricted from entering the waterfront area which is linked to the hotel. We resorted to using the Chinese versions of uber to get a cab (unfortunately the app is entirely in mandarin).

Stayed June 2014, traveled on business
Helpful?
1 Thank weimeanz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
52 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed June 23, 2014 via mobile

My husband and i always come back forhave the dinner buffet. It is amazing. The food is nice and have lots of options. The buffet package is great and the place is cozy.

The staff are very friendly.

And after dinner, on our way out we are always amazed by the chocolates they have displayed. They tasted good too..

Can't wait to be back in hangzhou and go to hyatt for dinner.

Stayed December 2013, traveled with friends
Helpful?
Thank Globetrotter-ish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaipur, India
Level Contributor
537 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 1,248 helpful votes
Reviewed June 21, 2014

We went by car from Shanghai, covering 200 kilometers, and checked in the Hotel. Instant check-in and excellent room on 3rd floor gave us much needed rest and relief. The hotel is almost in semi-circle shape and we could see the beautiful swimming pool complex built within this semi-circle. From our room we could also see the view of the famous west lake which was across the road. After taking necessary rest we went for a walk on the boulevard round the west lake. A very nice and picturesque seen.

Buffet breakfast was served with many choices and we were quite full for the day. Very good and tasty courses for dinner was liked by us. Service was really good, prompt, and courteous. All other facilities like Gym, spa, were available. Nice we could stay here.

Room Tip: Ask for a room from where you can see the Lake clearly.
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  • Stayed May 2014, traveled on business
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank RajnishPathak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
57 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed June 17, 2014

Just stay here for one night and the hotel is in a very good location just by the west lake. With very nice view for most of the rooms. Actually not mine as I am somehow facing the right direction but the hotel pool block my view. I am in Rm365 so take note on that. There is a pretty cool balcony in the room which you can walk out and enjoy the view or Sun. There is a shopping center next to the hotel and also Starbucks which is important for me. Getting a taxi is pretty ok by the hotel as it is in the attraction area. The gym is big and nice and pool look good too although I did not try swim there. The hotel staff were very helpful from the front desk to the waitress and even the staff make up the room were polite and smile. The room is big and clean but remember to ask for a non smoking room as most people in China smoke.

Room Tip: Remember not 365 or these next to this room.
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  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bill133
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 9, 2014

Very closed to the West Lake which is the most famous place in HangZhou. A standard 5 star hotel. Very clean and good service. However, the hotel doesn't give you a wow effect. Overall we enjoyed the stay and had a good fun in Hangzhou.

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Maggie Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
56 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed June 2, 2014

This is a 5 star hotel, the service is excellent in reception, concierge, pool and spa.
Location is prime, and because of it, traffic jam is unavoidable!
They keep the room really clean, and we had nice stay there.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Traveller201188
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Hangzhou

Property: Hyatt Regency Hangzhou
Address: No.28 Hubin Road, Shangcheng District, Hangzhou 310006, China
Phone Number:
Location: China > Zhejiang > Hangzhou
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Hangzhou
#5 Family Hotel in Hangzhou
#6 Romantic Hotel in Hangzhou
#7 Luxury Hotel in Hangzhou
#8 Business Hotel in Hangzhou
#49 Best Value Hotel in Hangzhou
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hyatt Regency Hangzhou 5*
Number of rooms: 390
Reservation Options:
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Also Known As:
Hyatt Regency Hangzhou Hotel Hangzhou
Hyatt Hangzhou
Hangzhou Hyatt Regency

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