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“Just as expected.”

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Hyatt Regency Hangzhou
Ranked #7 of 2,366 Hotels in Hangzhou
Certificate of Excellence
Elkhorn, Wisconsin
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Just as expected.”
Reviewed August 7, 2013

We had this hotel recommended by my family from an earlier trip. The location was perfect, the concierge very helpful. The rooms and accommodation excellent. It was a bit western yet had enough Chinese flair .

Stayed July 2013, traveled with family
Helpful?
Thank dnesh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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894 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (100)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Hong Kong, China
Level Contributor
84 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed July 15, 2013

The best part of the Hyatt Regency Hangzhou is it's proximity to the West Lake. Literally a stone's throw from the lake and our room had a partial lake view. Only concern with the location is that HuBin Road/Street gets crowded and loud at night. The night we arrived, the street was packed with taxis, cars, bicycles (including tandem ones) vying for space. Just across the street, is a park and beyond the park is the lake, so if you're in town for the lake, you can't go wrong with the Hyatt.

Service was great. Concierge helped us with our high speed tickets to Shanghai (RMB$30 surcharge, but saved us the hour and confusion in the queue at the train station) and recommendation for things to see/do in the area.

Our room, while clean, wasn't the most comfortable (nothing specifically offensive, just a little uncomfortable). Smokey smell on the floor, despite being a non-smoking floor. Otherwise, a good stay.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jeffng1029
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Redmond, Washington
Level Contributor
43 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed July 10, 2013

Went to Hangzhou for a weekend with friends and stayed with Hyatt Regency Hangzhou. The location of the hotel is second to none, it's right next to the West lake, how better can it get? my room even had a partial lake view, which is fantastic. Everything you can expect from a great hotel are provided, definitely will be back

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HowellPan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hk
Level Contributor
28 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed June 25, 2013

It was a last minute change to stay in the Hyatt Regency in Hangzhou. Staff came quickly to help with my luggage once I got out of the car. Check in was fast nothing to mention on it.

The room was big and spacious, huge king size bed with good comfort. Bathroom shampoo/body wash doesn't smell very good but this is just a personal thing. The only bad thing I found in the bathroom was there were some long hair that wasn't picked up by the housekeeping. My window was able to see a little bit of the west lake but mainly facing the low rise buildings. TV remote control had some problems, I couldn't press the next channel.

Morning breakfast was on the ground floor, plenty of varieties to choose and the ground coffee was great.

I've also tried the room service after a long meeting in the hotel, I order mushroom risotto and Cesar salad, took about 30 minute to come and the taste was beyond my expectation.

Also had a chance to try their Chinese restaurant on the ground floor, great service and each dishes was presented very professional. Gotta visit that restaurant again.

Tried the gym, it was not a big gym with many equipment, but staff was friendly to give you towels once you signed your name.

Room Tip: Restaurants in the hotel is a good choice for dining.
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  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ctkwan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth
Level Contributor
90 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed June 22, 2013

Happened to be staying there during the Dragon Boat Festival when the area round the West Lake was humming. This hotel continues to a provide top quality stay even if the rooms are looking a little tired these days. We stay on the Regency club floor which is always worth the extra cost. The staff in the Regency Club are very friendly go out of their way to assist you. Dinner in the restaurant was again delicious - the Dong Po pork is recommended. The location is fabulous and it was just fantastic to be able to walk along the lake watching all the people in their innocent enjoyments with their karaoke and dancing and, of course, the water show. The atmosphere was so pleasant and easy going with no drunken yobs, loud mouths or foul language to mar the occasion. Wish our western society could take a leaf out of their book! Fingers crossed road rage never reaches Hangzhou with the traffic congestion and the standard of driving or else there'd be bodies all over the place. Thank goodness they are patient drivers!!

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GentlePetal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shanghai, China
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed June 18, 2013

The breakfast and dinner snacks are worth it, can sit outside on the roof and enjoy the view. Even though i did end up in the lakeview club room, I felt the view from the roof during breakfast / dinner would have been enough.
Location is great, ended up doing nice walks on Baidi lake walkway at night. Found there are many local food places within a couple of blocks, too, including the famous Grandma's.
The pool is nice and was mostly empty during my stay, great shower and locker room.

Room Tip: great view of the lake on the upper floors, but don't get hung up on it-- can also see the lake...
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  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank r00t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed June 10, 2013

Stayed there around November 2011 while on business. It is conveniently located and close proximity to a shopping area (walking distance in fact if you don't mind the distance). It's just opposite the famous West Lake. Perfect location. As the name suggests, it's only Hyatt Regency so don't expect the luxury that comes with Grand Hyatt. Left my Iphone charger back then and the service was great though I didn't retrieved from them in the end and advise them to forget it. Overall a good experience. The buffet breakfast was great I suppose but it was coming on the end of my 10 days business trip and my 5th city where I can barely remember my room number.

Room Tip: The higher the better facing the lake. But it comes with a price..
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  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lee78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Hangzhou

Property: Hyatt Regency Hangzhou
Address: No.28 Hubin Road, Shangcheng District, Hangzhou 310006, China
Phone Number:
Location: China > Zhejiang > Hangzhou
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Hangzhou
#5 Family Hotel in Hangzhou
#6 Romantic Hotel in Hangzhou
#7 Luxury Hotel in Hangzhou
#8 Business Hotel in Hangzhou
#49 Best Value Hotel in Hangzhou
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hyatt Regency Hangzhou 5*
Number of rooms: 390
Reservation Options:
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Also Known As:
Hyatt Regency Hangzhou Hotel Hangzhou
Hyatt Hangzhou
Hangzhou Hyatt Regency

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