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“Overall, great experience”

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Hyatt Regency Hangzhou
Ranked #7 of 2,414 Hotels in Hangzhou
Certificate of Excellence
San Francisco, California
Level 5 Contributor
64 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Overall, great experience”
Reviewed April 7, 2013

Nice hotel. Very courteous staff. Very clean comfortable. Lake view room was worth the extra money in this hotel. Upsell for regency club was also worth the extra cost when factoring in breakfast and evening drinks. Excellent location. City bike rentals are very easy. Don't be intimidated. Do that rather than the private vendors.

Room Tip: Lake view room provides great view of water show on the lake. We think lake view room was worth the...
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank StephanieL67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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926 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (102)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Level 6 Contributor
156 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed March 28, 2013 via mobile

Great location but request a lake view or disappointing....rooms ready for a revamp and this has started.
One thing that has improved is the service at reception but not at the buffet...surly chefs with no English make life a problem...
This could be a great hotel but I will head back to the four seasons for now as better value for money

Stayed March 2013, traveled on business
Helpful?
Thank PenguinTuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 4 Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed March 19, 2013 via mobile

It's a verry good hotel where service and youre comfort is at the top of there mind. The rooms are very nice and the beds are even better. There is enough to do in the hotel, Fitness, swimmingpool and a good chinese restaurant where they serve mails that are of high standard and quality.
If the hotel isn't enough you can take a walk allong West Lake or take a dive into the nightlive and if you got energy enough than you can shop untill you drop.

Stayed March 2013, traveled on business
Helpful?
Thank Foodt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Level 3 Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed March 4, 2013

Was only there for one night, but everything was great!
Clean room (heard they are upgrading them this year which will be nice, not that they are bad at all, but a good time to do so)
Great location
Great location
Great locat .... you get the point
Very friendly staff
Chinese restaurant deserves all the good comments I have read (I know some are less favourable), but food especially and service was great!
Bar on a Saturday night was full - good band & good atmosphere
Buffet restaurant is popular & we almost couldn't get a table for lunch when we walked in at mid-day on the weekend, but after a few minutes they found us a table.
Price is not the cheapest in town, but really for being in the midst of the action (ie. lakeside etc.), Hyatt service and Hyatt quality food, then for a quick weekend, I wouldn't save a bit of money by choosing another place further away, or not as good & reliable.

Will be back when in Hangzhou again.

Room Tip: The Regency Club (lake side) rooms are on the top floors with better view. You pay extra, but get t...
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
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    • Service
Helpful?
1 Thank TwoLeisureTravellers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level 4 Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed February 23, 2013

We will definitely stay here again! This is in an excellent location - right next to west lake (you can see the famous water show from your room), close to all the shopping and now that Hangzhou finally got a metro it is even more convenient with a metro station about 5min from the hotel.

The staff was friendly, really helpful - it was snowing and there was a possibility that we could not make our flight the following day due to transport, however the staff assisted us in making alternative plans making sure that we can be on the flight.
The rooms are really comfortable, our room looked over West Lake and the bathroom was clean, decent size and had a western toilet.... The bed however could've been somewhat softer, but we've had worse..... Our room had internet (always a deciding factor when booking a hotel) to no extra cost.

The buffet as usual was really good and even had enough food/choice for Vegetarians (unlike some of the previous times) they had a really good selection. We also tried their Chinese restaurant and you will definitely not be disappointed!

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SonelleG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Macau, China
Level 6 Contributor
53 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed February 4, 2013

There are some great famous hotels around West Lake, but only Hyatt Regency has its uniqueness with convenience in shopping, dinning. The most value of this hotel is its location, not just facing directly to West Lake, but it is inside the town with lot of restaurants, cafe around. The most famous traditional restaurant - The Grandmas has a branch just several minutes walking distance. Honestly, the hotel is a little over-priced, although some of their front desk staff provide very good services and polite. The breakfast isn't very good with the 5-stars standard and expensive (if you have to pay). It is the hotel if location and convenience are mostly be concern.

Room Tip: Some will recommend to choose the Lake View rooms, but I don't think the price is justified when...
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ManAtWork_MC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bengaluru, India
Level 4 Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed January 22, 2013

If i have to visit China again i will certainly visit this hotel in Hangzhou.Excellent location and the west lake is just outside the hotel.Service is excellent and staff are superb and efficient.Infact it started to rain out of the blue and the hotel arranged umbrellas impromptu.
They could have done better for in room amenities and the lobby area.
The buzz is around the west lake area and you can just stroll around the lake area for the whole day.The musical fountain is one of the best i have ever seen. I don't know about the business traveller but if you are visiting Hangzhou to just chill and relax then this hotel is an excellent choice.Surprisingly there are many indian restaurents as well.

  • Stayed April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank saagarika
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Hangzhou

Property: Hyatt Regency Hangzhou
Address: No.28 Hubin Road, Shangcheng District, Hangzhou 310006, China
Phone Number:
Location: China > Zhejiang > Hangzhou
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Hangzhou
#5 Spa Hotel in Hangzhou
#6 Romantic Hotel in Hangzhou
#7 Luxury Hotel in Hangzhou
#8 Business Hotel in Hangzhou
#50 Best Value Hotel in Hangzhou
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hyatt Regency Hangzhou 5*
Number of rooms: 390
Reservation Options:
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Also Known As:
Hyatt Regency Hangzhou Hotel Hangzhou
Hyatt Hangzhou
Hangzhou Hyatt Regency

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