The true gauge of any good hotel is the quality of its service, and the Sofitel in Hangzhou clearly sets the standard. Situated close to both West Lake and downtown, this newly renovated hotel is small enough to offer a boutique feel but big enough to offer all the amenities of a larger hotel. Suites are spacious and bright with well-appointed bathrooms that have separate showers and toilets. Our suite had a TV in both the main room and bathroom. We also had access to the Club Floor which was spacious, bright, and a soothing sanctuary to which you could retire at the end of the day. Food selection in this lounge was varied and the wine offered was premium quality. Likewise, the main restaurant offered one of the most comprehensive breakfast buffets I have seen in a long time and the quality of offerings was outstanding. But in the end, it was the service that won us over: from the warm greeting of Francois, the Manager to the very helpful and enthusiastic front office staff, everything was first class. And of particular note was the Concierge, Aaron, an enthusiastic and extremely professional young man who seemed to have the intuitive ability to be at our service whenever we needed anything and to work above and beyond what one would normally expect to ensure we were well taken care of. Overall, this is a great hotel with a great staff.
- Official Description (provided by the hotel):
- Sofitel Hangzhou Westlake occupies a unique lakeside site close to Hangzhou’s business and shopping district, only a short walk from the recreational complex of Xihutiandi. Business and leisure travelers alike will find this the ideal location for a comfortable and relaxing stay. 2014, Sofitel Hangzhou Westlake has re-launched to enable the hotel to offer enhanced guest service and better reflect the Sofitel trademark blend of French sophistication and art de vivre with the essence of traditional Chinese hospitality. Hotel enjoys convenient access to Hangzhou’s Xiaoshan International Airport and the Hangzhou East Railway Station. It takes only 10 minutes by car to reach the Hangzhou City Railway Station and five minutes on foot to Metro Line 1 station. ... more less
- Reservation Options:
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- Also Known As:
- Sofitel Hangzhou Westlake Hotel Hangzhou
- Hangzhou Sofitel