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“Service like no other!” 5 of 5 stars
Review of Sofitel Hangzhou Westlake

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Sofitel Hangzhou Westlake
Ranked #12 of 2,116 Hotels in Hangzhou
Certificate of Excellence
Canada
Level Contributor
54 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
“Service like no other!”
5 of 5 stars Reviewed July 3, 2014

The true gauge of any good hotel is the quality of its service, and the Sofitel in Hangzhou clearly sets the standard. Situated close to both West Lake and downtown, this newly renovated hotel is small enough to offer a boutique feel but big enough to offer all the amenities of a larger hotel. Suites are spacious and bright with well-appointed bathrooms that have separate showers and toilets. Our suite had a TV in both the main room and bathroom. We also had access to the Club Floor which was spacious, bright, and a soothing sanctuary to which you could retire at the end of the day. Food selection in this lounge was varied and the wine offered was premium quality. Likewise, the main restaurant offered one of the most comprehensive breakfast buffets I have seen in a long time and the quality of offerings was outstanding. But in the end, it was the service that won us over: from the warm greeting of Francois, the Manager to the very helpful and enthusiastic front office staff, everything was first class. And of particular note was the Concierge, Aaron, an enthusiastic and extremely professional young man who seemed to have the intuitive ability to be at our service whenever we needed anything and to work above and beyond what one would normally expect to ensure we were well taken care of. Overall, this is a great hotel with a great staff.

  • Stayed June 2014, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank worldlyCanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review, July 8, 2014
Dear worldlyCanada,

We appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Quality Manager
Sofitel Hangzhou Westlake
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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486 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
indonesia
Level Contributor
182 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
4 of 5 stars Reviewed June 22, 2014 via mobile

I usually like Sofitel brand..and I hope I will feel the same as I arrive in Hangzhou,especially I had seen the room from the website,so luxury,nice,warm..but I feel disappointed when I see the rooms 345 and 314,so standard,not as luxury as the other Sofitel (like in Queenstown,Auckland)..not
like 5 star hotel.
The location is very good,very near to West lake,and also you can just walk 10 minutes to Hefang street.The receptionist could speak English very well and she served us best..
So just need renovation,especially if it's quite expensive hotel..

  • Stayed June 2014
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank chrysantha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review, June 24, 2014
Dear HC1969,

Thank you for choosing Sofitel Hangzhou Westlake! We are working on improvement of living environment. All ambassadors in Sofitel will continually strive to improve service quality, thus make you feel good value for money.

I’m looking forward to meeting you again soon!Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Quality Manager
Sofitel Hangzhou Westlake
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed June 18, 2014 via mobile

Great location between the lake and town area. Recently renovated rooms and facilities. Breakfast buffet was the best we had during our tour of China. Staff were very helpful and friendly even though they were obviously quite new.

Stayed June 2014, traveled as a couple
Helpful?
Thank HC1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review, June 19, 2014
Dear HC1969,

We appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Quality Manager
Sofitel Hangzhou Westlake
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
63 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed June 15, 2014 via mobile

Ideal location for tourists visiting hangzhou, very close to west lake can be reached less than five minutes by walk, very nice reception and understanding customer service. Rooms are very clean and spacious in short very ideal for business and pleasure !!

Stayed June 2014, traveled on business
Helpful?
Thank VELKANNAN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review, June 15, 2014
Dear Chellasamy V,

We appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Quality Manager
Sofitel Hangzhou Westlake
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
52 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed May 28, 2014

Stayed for 6 nights beginning of March 2014. The whole experience truly reflects the 5 star status.
Breakfast-choice was abundant and food is good. The proximity of the hotel to the Westlake is a definate plus.I would stay there again if I were to visit to Hangzhou again.

Room Tip: Stay in the deluxe room on the 4th floor. This hotel is very central to visit all the attractions an...
See more room tips
  • Stayed March 2014, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank TWGoh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review, May 29, 2014
Dear TWGoh,

We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Quality Manager
Sofitel Hangzhou Westlake
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed May 27, 2014

Planned to spend the weekend in Shanghai but ended up in Hangzhou on short notice. Was stressing out about lodging because it was a busy weekend. Ended up at Sofitel West Lake and my problem was solved.

It's China so I was prepared to be put thru the ringer for last second booking. After some negotiation, their ***extremely charming*** front desk manager Linda found me a room at a reasonable price. Linda even threw in free breakfast. Was prepared to proposed at this point, but sadly all I had was a bag of Jelly Belly.

Did not experienced the renovation problems staff mentioned. No construction noise, AC was ice cold. Room had great city view with a slice of the lake. The fresh fruits and cookies were nice touch.

Can't complaint about the location. walk thru the underpass the lakeside mall greets you with Starbucks and Haagendazs. After the familiar, venture out to the scenic West Lake and blend in with the gracious locals. Here's a pro tip - take the island ferry, two hops get you far. Walk as much as you want, then take the taxi back.

One of the best "change of plan" ever.

Room Tip: Ask for Linda Zhang.
See more room tips
  • Stayed May 2014, traveled solo
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank ChuckL_Seattle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review, May 29, 2014
Dear ChuckL_Seattle,

We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Quality Manager
Sofitel Hangzhou Westlake
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Hangzhou Westlake

Property: Sofitel Hangzhou Westlake
Address: NO. 333 Xihu Avenue, Hangzhou 310002, China
Location: China > Zhejiang > Hangzhou
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Hangzhou
#7 Romantic Hotel in Hangzhou
#9 Business Hotel in Hangzhou
#12 Luxury Hotel in Hangzhou
#38 Best Value Hotel in Hangzhou
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Hangzhou Westlake 5*
Number of rooms: 233
Official Description (provided by the hotel):
Sofitel Hangzhou Westlake occupies a unique lakeside site close to Hangzhou’s business and shopping district, only a short walk from the recreational complex of Xihutiandi. Business and leisure travelers alike will find this the ideal location for a comfortable and relaxing stay. 2014, Sofitel Hangzhou Westlake has re-launched to enable the hotel to offer enhanced guest service and better reflect the Sofitel trademark blend of French sophistication and art de vivre with the essence of traditional Chinese hospitality. Hotel enjoys convenient access to Hangzhou’s Xiaoshan International Airport and the Hangzhou East Railway Station. It takes only 10 minutes by car to reach the Hangzhou City Railway Station and five minutes on foot to Metro Line 1 station. ... more   less 
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Also Known As:
Sofitel Hangzhou Westlake Hotel Hangzhou
Hangzhou Sofitel

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