We travel to Hangzhou and stayed in Sofitel Hangzhou Westlake during the last few days of my kids' summer holidays. We had been this hotel a few years ago and was quite satisfied with the hotel at that time. this time, we are quite disappointed by the fast deterioration of the room. There were water leaking outside the bathroom, the carpet near the bathroom was wet. The housekeeping phone services lady said to us that they would send us the welcome fruit plate TWO times (not sure if that the calls were answered by the same lady) but finally it never comes. Furthermore, we totally didn't expect that their swimming pool and gym are closed for renovation. Where does the hotel expect us to spend our time in the hotel while the ourdoor temperature is over 40 degree C??!!!
- Official Description (provided by the hotel):
- Sofitel Hangzhou Westlake occupies a unique lakeside site close to Hangzhou’s business and shopping district, only a short walk from the recreational complex of Xihutiandi. Business and leisure travelers alike will find this the ideal location for a comfortable and relaxing stay. 2014, Sofitel Hangzhou Westlake has re-launched to enable the hotel to offer enhanced guest service and better reflect the Sofitel trademark blend of French sophistication and art de vivre with the essence of traditional Chinese hospitality. Hotel enjoys convenient access to Hangzhou’s Xiaoshan International Airport and the Hangzhou East Railway Station. It takes only 10 minutes by car to reach the Hangzhou City Railway Station and five minutes on foot to Metro Line 1 station. ... more less
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- Also Known As:
- Sofitel Hangzhou Westlake Hotel Hangzhou
- Hangzhou Sofitel