This review is an update from a previous stay 3 years ago. Last time the hotel was getting old and the food was horrendous. This time... well let's say that time has not been kind to this Sofitel.
Except for a surprisingly good experience in the Club lounge, everything was disappointing. Not bad mind you, but disappointing. Decent hotel but definitely not worth the money unless you need that specific location.
Rooms: spider webs, cracking paint and aging bathroom. Need I say more? Really? Spider webs on the ceiling? At a Sofitel?
Cigar and lobby lounge: renovation
2nd floor meeting rooms: renovation
You get my drift. This hotel *might* be a good place to stay in 6 months (Xmas 2013) when renovations are done. Don't expect to stay late. Not only do the renovations wake you up, but the marching band practicing at 7am right across your bedroom won't help. Unless you find the sound of drums soothing, that is.
Now for the good:
Location: fantastic. The hotel is right by the lake, walking distance to nice bars, restaurants cafés and your usual row of Starbucks and Costa. Very nice and convenient. Even taxis were easy to find this time around.
Club lounge: for Rmb148 you get a free flow of alcohol daily 5.30 to 8pm (incl. sparkling wine and VSOP cognac) & soft drinks, plus a nice selection of snacks & petits fours. This was (sadly?) the highlight of my stay. The staff was amazing, refilling my glass as soon as it got empty, bringing hot food to me instead of waiting for me to go to the buffet, and even went the extra way by bringing my chair and table outside on the terrace (5th floor) on the (real) lawn. Niiiiiice experience and view. Many thanks to Andy!
Staff: definite improvement over my last stay. They don't pretend to speak French anymore, but they have been well trained and are efficient and courteous. Good hotel management obviously.
I repeat my conclusion: Decent but definitely not worth the money unless you need that specific location. Might be worth it again when all renovations are done at the end of the year (2013).
- Official Description (provided by the hotel):
- Sofitel Hangzhou Westlake occupies a unique lakeside site close to Hangzhou’s business and shopping district, only a short walk from the recreational complex of Xihutiandi. Business and leisure travelers alike will find this the ideal location for a comfortable and relaxing stay. 2014, Sofitel Hangzhou Westlake has re-launched to enable the hotel to offer enhanced guest service and better reflect the Sofitel trademark blend of French sophistication and art de vivre with the essence of traditional Chinese hospitality. Hotel enjoys convenient access to Hangzhou’s Xiaoshan International Airport and the Hangzhou East Railway Station. It takes only 10 minutes by car to reach the Hangzhou City Railway Station and five minutes on foot to Metro Line 1 station. ... more less
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- Also Known As:
- Sofitel Hangzhou Westlake Hotel Hangzhou
- Hangzhou Sofitel