We stayed here for 3 nights from March 25 to 28. Our first time in Hangzhou and couldn't have picked a better location. Our room on the 5th floor was larger than expected and in good condition. Enjoyed the walk and the bike rides around the lake ! Although the weather was somewhat cold and drizzly on two of the days, we were encouraged by the warmth of the folks at the hotel. There are too many individuals to name ! All good folks. No bad service experience to speak off. The few individuals who stool out: James and Burning(Club level), and Yuna, the Assistant Front Desk Manager. The housekeepers, and the boys at the concierge went out of their way to please us. These folks did not let the language barrier get in the way of great service(by China standard). The breakfast restaurant was understaffed for sure. We felt sorry for the waiters and waitresses. Selection at breakfast at both the restaurant and the Club lounge was average at best but the bubbly made up for it ! Overall, a great stay and will look forward to returning hopefully soon.
- Official Description (provided by the hotel):
- Sofitel Hangzhou Westlake occupies a unique lakeside site close to Hangzhou’s business and shopping district, only a short walk from the recreational complex of Xihutiandi. Business and leisure travelers alike will find this the ideal location for a comfortable and relaxing stay. 2014, Sofitel Hangzhou Westlake has re-launched to enable the hotel to offer enhanced guest service and better reflect the Sofitel trademark blend of French sophistication and art de vivre with the essence of traditional Chinese hospitality. Hotel enjoys convenient access to Hangzhou’s Xiaoshan International Airport and the Hangzhou East Railway Station. It takes only 10 minutes by car to reach the Hangzhou City Railway Station and five minutes on foot to Metro Line 1 station. ... more less
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- Also Known As:
- Sofitel Hangzhou Westlake Hotel Hangzhou
- Hangzhou Sofitel